SS
Sleepysaman shi
Jul 19, 2026
I ordered BASILIC SACRE and a fountain drink, and when I tried to pay, the first time it wasnt successful because their machine had a problem. Then I asked the guy(looks 20ish years old, with glasses, curly hair) to reset the machine so that I could pay. He acted like I owe him something and told me it was my problem that the payment didn't go through. So, I reset the machine by myself(by pressing the red cross button on the machine), and handed to him to start it over. And guess what, it went through this time. Then, when I got my fountain drink, I noticed that there was no ice in it at all. So I asked him to put some ice in it. He then told me that there is no ice in the fountain machine and literally told me "I cant put ice in it. You can get it from Tim Hortons". So, I could only ask him to give me a refund for the fountain drink. And, guess what, now he finally put some ice in it! First he had a bad attitude towards me for no reasons. Second he bullshitted me and lied to me that there is NO ICE in the fountain machine and ask me to go to Tim Hortons. Additionally, the BASILIC SACRE I got this time, although my appetite was already ruined, tasted really bad, and it was nowhere close to the taste it used to be(only a few small pieces of chicken and barely any sauce). Overall, this was a ridiculous and extremely disrespectful experience that I got from this Thai express, and by the way, this Thai express used to be my go-to restaurant of all Thai express. Now, I dont know if there can be a good solution for it but fire this guy because if not, I would be seriously worried about the reputation of your restaurant.