PFK

Reviews

• MI

  Marlon Iraheta

  2 days ago
  1.0
  **Extremely disappointing experience** This is the **third time** my family and I have ordered from this KFC location on the Plateau-Mont-Royal, and unfortunately, it has been the same disappointing experience every single time. It’s supposed to be fast food, but there is absolutely nothing “fast” about this location. The staff struggles with even simple orders. This time, they forgot my son’s popcorn chicken—the one thing he was most excited about, especially as a 9-year-old. My wife ordered a chicken burger, and we ended up waiting **40 minutes** for it. Completely unacceptable. What makes it worse is watching staff chatting among themselves while customers are waiting for missing items. There seems to be very little urgency or concern, and the overall service feels extremely disorganized and uninterested. I honestly can’t help but wonder if there is some kind of bias involved, because after three consistently poor experiences, it’s hard not to question why we are being treated this way. That said, regardless of the reason, the staff clearly needs **serious training in customer service, order accuracy, and professionalism**. The food itself is KFC—it’s good. But good food cannot make up for consistently terrible service. After three bad experiences, I certainly won’t be rushing back. If management is reading this, please take the complaints seriously and invest in proper staff training.
• RN

  Rose Belle Niaye

  4 days ago
  5.0
  Très bonne vibe et la caissière était super enjoué et me proposais des choix étonnamment bon. Ambiance Très calme et surtout bien placé 😆 Hâte d'y retourner 😍
• AM

  Alexis Mtalssi

  4 days ago
  5.0
  Marah a été d’une gentillesse extrême qu’elle méritait forcément que je mette un avis sur sa bonne humeur et sa joie de vivre Il devrais y avoir plus de Marah !!!
• JA

  john ang

  5 days ago
  5.0
  Imane so friendly and helpful. She assisted us patiently despite us not speaking French. They even gave us complimentary sides which was so lovely!
• DK

  Daniel KIM

  Jul 24, 2026
  1.0
  The female employee asked me to open Google Maps, then took my phone and gave the business a five-star rating herself. I didn’t explicitly refuse, but it all happened so quickly that I had no real opportunity to make my own choice. My freedom to decide was taken away, and I wasn’t even thanked afterward. I was genuinely shocked by the experience. To make matters worse, my sandwich didn’t even contain any lettuce.