MARCUS Restaurant + Terrace

Reviews

• G

  Özer Güneş

  5 days ago
  1.0
  Nous avons demandé du lait avec le café, mais le café a refroidi en attendant le lait. Nous avons alors demandé de changer de tasse, la tasse est partie et, cette fois-ci, nous n'avons même pas pu boire notre café. Les pancakes devaient être servis avec du sirop d'érable, il n'est jamais arrivé. Ils ont dit que l'omelette serait servie avec du pain, je pense que quelqu'un d'autre l'a mangé en chemin.
• RR

  Rachelle

  Jun 20, 2026
  1.0
  Bad experience. The staff were very pushy toward customers and seemed eager for us to eat quickly and leave. Unfortunately, this did not meet the level of customer service one would expect from a restaurant in Four Seasons hotel. Very surprising.
• RI

  Riccardo I

  Jun 13, 2026
  5.0
  We booked the Chef’s Counter experience and we were very impressed. From the attentive service from Luke and all the wait staff was perfect. Every course was incredible with a beautiful presentation, detailed explanations, and friendly conversations with Chef Daniel. His team was organized, always smiling, and meticulous with every dish. We highly recommend on a weeknight.
• GM

  Glenyze Miranda

  Jun 9, 2026
  2.0
  I’m giving this restaurant this low of a rate because of customer service. Our server was just plain rude and he looks like he didn’t even want to work there. My boyfriend saw him have the same interaction with the table next to us. The ambiance of the restaurant was nice. We enjoyed most of the food except the steak. I ordered medium rare as usual but I find the steak very chewy compared to the other steak I have tried.
• VC

  Valerie Daude Carriere

  Jun 6, 2026
  1.0
  I’ve been to Marcus countless times over the years, easily over 50 visits. The food has always been outstanding, the atmosphere beautiful. Unfortunately, my most recent visit left me completely disgusted. I personally witnessed wine from a bottle that had been purchased by one table being poured into another bottle, apparently to later be sold by the glass. I immediately spoke to management and expressed how shocked and disappointed I was. What concerned me even more was that the response I received suggested this was a known issue that they were “trying to resolve" !!! I struggle to see what benefit a server would gain from doing something like this on their own, which raises even more questions. As a loyal customer who has supported Marcus for years, seeing something like this firsthand has seriously damaged my trust. It’s particularly disappointing because the food and service have always been exceptional. I never expected to leave feeling this way about a restaurant I have enjoyed for so many years.

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