McDonald's

3.7
978 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12510 Poway Rd, Poway, CA
92064, United States

Hours

Reviews

3.7
978 reviews
5 stars
393
4 stars
225
3 stars
146
2 stars
80
1 star
134

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some experiencing cold or poorly prepared items, while others praised the freshness of their meals.

Service Issues

Numerous reviews highlighted slow service, incorrect orders, and poor customer service, with some staff being described as rude or inattentive.

Cleanliness

While some customers noted cleanliness and well-maintained facilities, others reported unsanitary conditions and dirty tables.

Drive-Thru Experience

The drive-thru service received mixed feedback, with some praising speed while others complained about long wait times and order inaccuracies.

Staff Attitude

Customer experiences varied widely regarding staff friendliness, with some praising helpful employees while others reported rude or dismissive behavior.
  • MM
    Mcgown
    Dec 29, 2025
    3.0
    I’m just amazed that our McDonald’s in AZ don’t have the quality food as San Diego .This place has flies , tables are not clean I have to call one of the staff to clean it , they scream the numbers , and the smell is like a bathroom smell omg! In San Diego , clean , pleasant stuff , hot food served , you can taste the freshness of the food and the servers are pleasant . So my question is why is the quality of the food of McDonald’s here in AZ poor ? Btw, the location of McDonald’s I am talking about is at north country club and mesa drive !!!
  • MK
    Michael & April Keeline
    Dec 4, 2025
    1.0
    This McD's sucks. The last 3 ordrs have been incorrect and overall unedible. Tonight was the final straw and of course they do not answer their phone it rings off the hook. First time it was a sausage mc griddle and we got a sausage egg and cheese mc griddle (didn’t answer the phone then either).. next time it was french fries that were not even cooked (soggy and full of oil - manager handed that order out the window cause they were pushing them thru with a long line of cars, tonight again..and they don't/won't answer the phone. Ordered a chicken mcnugget 6 pc happy meal, got home 45 mins later in traffic to open it up and get a special order hamburger with no onions add cheese. The price of a HM with 6pc chicken nuggets is a lot more expensive then that hamburger I showed up with. Stay away from this McDs.. half the time in the AM on the way to work they can only serve drinks because they have no cook for breakfast items. Owner, McD's corporate needs to look into this restaurant!! And if your phone is RINGING!! ANSWER IT!! Drive thru guy kept yelling where is my food.. and complaining the drink machine was having issues. Maybe he should have been doing some QC before sending orders out his window.
  • BB
    B B
    Nov 30, 2025
    1.0
    Slow service. No ketchup offered for fries. Fountain drink dispenser closed
  • VH
    Virgil Harris
    Nov 21, 2025
    4.0
    One of the cleaner ones I have seem for sure. That's a good start
  • SA
    Shakthi Krishnamoorthy (A320)
    Nov 15, 2025
    2.0
    Im just gonna attach a picture and you guys know the rest. What a presentation!

Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 12510 Poway Rd, Poway, CA?

McDonald's at 12510 Poway Rd is open daily from 5:00 AM to 11:00 PM, with extended hours until midnight on Fridays and Saturdays.

When is the McDonald's drive-thru open?

The drive-thru is open from 5:00 AM to 11:00 PM Sunday through Thursday, and until midnight on Fridays and Saturdays.