Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
At El Pollo Loco, we go to crazy lengths for our signature citrus-marinated, fire-grilled chicken and handcraft our entrees using fresh ingredients inspired by authentic Mexican recipes.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.3
212 reviews
5 stars
141
4 stars
30
3 stars
16
2 stars
13
1 star
12
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some dishes praised for flavor while others criticized for blandness and inconsistency.
Cleanliness
Customers consistently noted the restaurant's cleanliness, including the dining area and restrooms.
Customer Service
Overall positive feedback on customer service, with specific mentions of friendly and helpful staff.
Atmosphere
Some customers found the atmosphere uninviting or corporate, while others appreciated the cleanliness and decor.
Order Accuracy
Several complaints about incorrect orders and missing items, indicating a need for improvement in order accuracy.
- JGJorge Abraham Castro GarciaOct 6, 20255.0Awesome the chipotle and avocado quesadilla. You guys nailed. It's one of my top favs. Thanks for the great service from Betzabel the manager that did a really great job. Props to all of you guys.
- ARAnne R.Oct 5, 20255.0The associates were so great here! I haven't eaten at such a clean restaurant in ages! What a pleasure! They even were wiping down the legs of furniture. Food was great too! We will definitely go back!
- CSCey B SCSSep 18, 20255.0This is the cleanest and most comfortable El Polo Loco Ive ever eaten at! INCLUDING THE RESTROOM!!! That says alot.
- DDDahliaSep 17, 20255.0They forgot to put in our order and offered free sides for the wait time. Super friendly and that would never happen in Los Angeles
- SOSteve OffAug 20, 20254.0I had the chicken street tacos. They were just chicken onions and cilantro. The chicken was bland and could have been seasoned more. The price was good for the value meal at $8
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco on weekdays?
El Pollo Loco is open from 10:00 AM to 9:30 PM Monday through Friday.
Is El Pollo Loco open on Sundays?
Yes, El Pollo Loco is open on Sundays from 11:00 AM to 9:30 PM.
Where is El Pollo Loco located?
El Pollo Loco is located at 12427 Poway Road, Poway, CA 92064, United States.
What type of cuisine does El Pollo Loco offer?
El Pollo Loco offers authentic Mexican cuisine with a focus on citrus-marinated, fire-grilled chicken and fresh ingredients.
Does El Pollo Loco have a drive-through service?
Yes, El Pollo Loco offers a drive-through service for customer convenience.
What payment methods does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa cards for payment.
Can I order food from El Pollo Loco online?
Yes, you can order food online via their menu link at https://order.elpolloloco.com/menu/poway-rd-and-pomerad-rd or through their mobile app "El Pollo Loco" available on the App Store.
Does El Pollo Loco offer free Wi-Fi for customers?
Yes, El Pollo Loco provides free Wi-Fi to customers at their location.
What nearby restaurants can customers visit in Poway after dining at El Pollo Loco?
Nearby restaurants include Burger King and Jack in the Box, offering additional dining options for customers in Poway.
Are there any fitness centers close to El Pollo Loco?
Yes, fitness centers near El Pollo Loco include Body Fat Test San Diego, iLoveKickboxing - Poway, Rise Lagree Studio, ILKB Fitness Coaching, and 7 Spears Martial Arts.
Which local services are available near El Pollo Loco for health and wellness?
Nearby health and wellness services include Senior Helpers for senior care, Nexus Physical Therapy for medical therapy, Advanced Care Veterinary Hospital for pet care, and Oak Tree Dental for dental services.