Chipotle Mexican Grill

3.9
441 reviews
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Business Details

13495 Poway Rd, Poway, CA
92064, United States
(858) 748-9200
https://www.chipotle.com
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About

Fast Food RestaurantMexican Restaurant
Chipotle Poway is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
13495 Poway Rd, Poway, CA
92064, United States

Hours

Reviews

3.9
441 reviews
5 stars
214
4 stars
102
3 stars
37
2 stars
28
1 star
60

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some meals being cold, poorly prepared, or lacking freshness.

Customer Service

Many reviews highlighted poor customer service, including rude staff, inattentiveness, and mistakes with orders.

Cleanliness

The restaurant was frequently described as dirty, with overflowing trash cans and unclean dining areas.

Portion Sizes

Several customers noted that portion sizes were smaller than expected, particularly for online orders.

Staffing Issues

Frequent mentions of understaffing and high employee turnover contributed to long wait times and service delays.
  • JC
    Jason Campidonica
    Oct 24, 2025
    5.0
    In and out. Food was warm and fresh
  • PH
    Pasha Hakim
    Oct 24, 2025
    5.0
    Food is on point. Great customer service
  • AM
    Andrew Mccarthy
    Oct 8, 2025
    1.0
    The food was horrible. We came 1.5 hours before closing and asked for fresh meat. They said it’s all they had. The carne asada looked like beef jerky. Chips were stall and our food was cold to the point we had to return it. The whole experience was disgusting.
  • NB
    Nonya Business
    Oct 5, 2025
    2.0
    Hi, I arrived at 9:00 PM and was ignored for several minutes while the employees were cleaning right in front of me. I was told that the grill was already closed down for the night. This location doesn’t close until 10:00. Is the grill supposed to close an hour before the store? I have worked in restaurants for thirty years and it didn’t matter if a customer came in one minute before close and everything was clean, we still had to make whatever they wanted. Is this not the same with Chipotle?
  • CF
    Chloé Fuentes
    Sep 16, 2025
    2.0
    This is one of the worst Chipotle locations I've been to. Every time I come in there are new people working there; obviously a lot of turnover. Everyone behind the counter looks at each other like they dont know what they're doing, but not a single one of them really knows. They have gotten my order wrong multiple times and simple meals (literally a quesadilla) get made wrong and need to be remade. Never worth the money, any other location is better.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill in Poway offer?

Chipotle Poway offers a customizable menu featuring Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads, with wholesome ingredients and no artificial colors, flavors, or preservatives.

What are the operating hours for Chipotle Mexican Grill in Poway?

Chipotle in Poway is open every day from 10:30 AM to 10:00 PM.