Brand Certified

Pizza Factory

3.8

(216 reviews)

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Business Details

197 Commercial Street, Portola, CA

96122, United States

(530) 832-0430

http://www.pizzafactory.com/locations/portola

About

Pizza Restaurant

Location

Pizza Factory

197 Commercial Street, Portola, CA

96122, United States

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Hours

Monday11:00 AM - 9:00 PM

Tuesday11:00 AM - 9:00 PM

Wednesday11:00 AM - 9:00 PM

Thursday11:00 AM - 9:00 PM

Friday11:00 AM - 9:00 PM

Saturday11:00 AM - 9:00 PM

Sunday12:00 AM - 8:00 PM

Reviews

3.8

216 reviews

5 stars

104

4 stars

3 stars

2 stars

1 star

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, poor service, and rude staff interactions.

Food Quality

While many praised the pizza and other food items, there were complaints about inconsistency, including cold or poorly made dishes.

Cleanliness Concerns

Several reviews mentioned unsanitary conditions, including dirty surfaces and improper food handling practices.

Positive Staff Interactions

Despite service issues, some customers highlighted friendly and accommodating staff members who provided excellent service.

Management Changes

Recent management changes have led to mixed reviews, with some customers noting improvements while others expressed disappointment.

JK
Justin Knackstedt (KrackNaka)
Feb 4, 2026
1.0
Rude and dingy, not welcomed in or offered anything, guess I should have called and ordered as those customers are the only ones being looked at. First impression was a complete loss and I'm an avid pizza eater. Oh well, not my business...
RJ
Richard Juice
Jan 29, 2026
4.0
Pizza wasn’t bad, bread sticks were fire.
CM
Carmello Rodriguez (Mello)
Dec 24, 2025
4.0
Food is great! The Pizza Artist are too! But its often blazing hot in there and smokey and when its like that you dont want to wait around for your order to be taken because they are so understaffed. Other than that Great Place!!
LS
Lorilee Sutor
Dec 14, 2025
5.0
I SO APPRECIATE Misty and the driver. I called wanting delivery...I live in the middle of nowhere...they worked with me and brought me food. They were not Dicks about it, even though, they were not offering delivery. Thank You, Misty and delivery guy! Keep up the good work! You both deserve raises...$25-40/hr! Thank you, Misty and delivery guy!
NB
Natalia Butler
Oct 17, 2025
5.0
Love the factory and the manager is awesome!

Brand Certified Facts from Pizza Factory

This information is certified by Pizza Factory and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources

Certified March 01, 2026Yext Knowledge Graph

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