The pizza quality is inconsistent, with some customers praising it as delicious while others report it being burnt or rubbery.
Cleanliness
Multiple reviews highlight significant cleanliness issues, including dirty tables, soda machines, and reports of rats.
Customer Service
Customer service experiences vary widely; some staff are described as friendly and efficient, while others are noted for being rude or unhelpful.
Arcade Experience
The arcade area is criticized for being poorly maintained, with many games not functioning properly and a lack of prizes.
Value for Money
Several customers feel that the prices are too high for the quality of food and service received.
WH
willis higdon
2 days ago
2.0
First I would like to start off by saying pizza factory is probably the best pizza chain out of them all. Now saying that this location does not uphold the quality I have had from the other 3 pizza factories i have been too. I have been to this location a hand full of times and every time they make the pizza too thin. This last time I ordered i asked for them to make sure its not thin and I still got thin pizza. The staff was very friendly and nice and they got the order correct (besides making the pizza thin). I ordered a large pepperoni and it was pretty burnt, I also got a medium Canadian bacon and pineapple, a medium combination, and garlic bread sticks. Sadly this is the closest pizza factory to where I live but it probably best if I just drive the extra few miles and go to the visalia location. The crazy part about ot is there is a thin crust option i just dont know how much thinner the pizza can get.
VG
Vanessa Garcia
Feb 11, 2026
1.0
Ordered a thick crust pizza and this is what I got. They refused to remake the pizza and the owner refused to speak to me. Nothing but RUDE snobby kids working in the place. Save yourself some trouble and go to dominoes.
RH
Ronnie Haney
Nov 4, 2025
5.0
Great pizza, nice salad bar set up, great customer service, clean dining and restrooms, fun arcade area for the kids to run around and have fun, majority of the games are like a dollar per game with reloadable game cards! Multiple TV's with sports playing to go with the pizza! Love to take the family here
EV
Emily Vasquez
Oct 31, 2025
1.0
The cooks in the back are rude when asked a question took over a hour to get our small pizza and cheese sticks when there was only two other customers in the building.
ER
Elijah Redmon
Sep 28, 2025
5.0
Just came here from Visalia for what feels like the first time in a long time, amazing customer service, had the football games on at the perfect volume where you can hear who your talking to and the tv when you change what your focusing on, appetizers came out perfect time difference from the main course,the pizza tasted amazing and was exactly how I requested with special instruction, can’t wait to come back! Miss this place!
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Certified March 01, 2026Yext Knowledge Graph
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