Business Details
About
Mexican Restaurant
Chipotle The Vineyards is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
2.4
208 reviews
5 stars
51
4 stars
22
3 stars
7
2 stars
17
1 star
111
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported slow service, unhelpful staff, and poor management, leading to long wait times and dissatisfaction.
Food Quality
Many reviews highlighted inconsistent food quality, including cold, stale, or poorly prepared items, as well as concerns about cleanliness.
Portion Sizes
Numerous customers complained about skimpy portion sizes, feeling that they were not receiving value for their money.
Staff Attitude
Several reviews mentioned rude or unprofessional behavior from staff, contributing to a negative dining experience.
Cleanliness
The restaurant was often described as dirty, with unclean tables and a messy dining area, impacting overall customer satisfaction.
- SBSteven BustillosDec 22, 20251.0I’ve only placed mobile orders at this Chipotle twice, and both times my order was incorrect. On top of that, the app doesn't allow you to request a new order or notify the store that the order was incorrect. Because of this, I don’t recommend this location for pickup orders.
- MMMatt MarksDec 19, 20251.0This location always blows my mind, every time I’ve come in 1.5/2 hours before close half their items are out or they refuse to cook more, there could be a line of 30 customers and they will only have 1 employee taking orders and ringing them up at the register as you see employees standing around doing nothing in the back. Their food line is always filthy as well and each time I get my food it’s always just warm not hot
- DYDaniel YoonDec 1, 20251.0Terrible place. Is the franchisee listening? You have a 2.5 average with 200+ reviews! In an affluent neighborhood like Porter Ranch you'd expect businesses in the area to adhere to a high standard! Unfortunately, the bar for this particular establishment is in hell. Service slower than the DMV, portions like we've institued wartime rationing, and unenthusiastic employees whose qualifications were clearly generated by brainless prompts. The failure of this store is well known even beyond Porter Ranch! One of the top posts on the Chipotle subreddit describes a place that dishes out experiences so poor that the original commenter opted to go to the next door Habit. Hmm, I wonder where it's referring to? Fix this god awful place.
- KPkimberly PowersOct 31, 20255.0Had the Asada burrito bowl with everything. It was absolutely amazing!
- VMVanessa MaciasSep 29, 20251.0Urgent Food Safety Concern – Chipotle Visit Today This afternoon, I went to Chipotle to satisfy a pregnancy craving for a salad. Unfortunately, while eating, I discovered a bug/insect in my food. I was extremely disgusted and immediately became sick afterward (including vomiting). I have been trying to contact the restaurant directly, but I have not been able to get through or communicate clearly with staff. I still have my original receipt as well as pictures of what I found. This was a very upsetting and concerning experience, especially being pregnant. I would really appreciate it if someone from management could contact me as soon as possible to address this issue.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at The Vineyards serve?
Chipotle Mexican Grill at The Vineyards offers customizable Mexican fast-casual menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the opening hours for Chipotle Mexican Grill in Porter Ranch?
Chipotle Mexican Grill in Porter Ranch is open daily from 10:30 AM to 10:00 PM.
Where is Chipotle Mexican Grill located in Porter Ranch?
The restaurant is located at 20111 Rinaldi St, Suite 120, Porter Ranch, Los Angeles, CA, 91326, USA.
How can I contact Chipotle Mexican Grill at The Vineyards?
You can contact them by phone at +1 818-721-9796 or email at CA.3755.TheVineyards@chipotle.com.
Does Chipotle offer online ordering for the Porter Ranch location?
Yes, you can order online through their website at https://order.chipotle.com/ or via the Chipotle app.
What is Chipotle's commitment to food quality and sourcing?
Chipotle prioritizes 'Food with Integrity' by using only 53 real ingredients sourced from farms that practice humane and sustainable farming without artificial additives.
Is Chipotle Mexican Grill supportive of the LGBTQ community?
Yes, Chipotle Mexican Grill welcomes LGBTQ customers and affirms inclusivity.
Are there other dining options near Chipotle in Porter Ranch?
Nearby dining options include Habit Burger & Grill, The Habit Burger Grill, Patxi's Pizza, CAVA Mediterranean restaurant, Jersey Mike's Subs, and Peet's Coffee for a variety of cuisines.
Where can I enjoy entertainment after dining at Chipotle in Porter Ranch?
AMC Porter Ranch 9 cinema is nearby for movie-goers looking to enjoy entertainment after their meal.
Which nearby businesses could complement a visit to Chipotle Mexican Grill at The Vineyards?
Visitors might check out The Vineyards Nail Spa for relaxation or Avant Eyes Optometry & Advanced Dry Eye Center for eye care services, both located nearby.