Business Details
About
Mexican Restaurant
Chipotle The Vineyards is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
2.5
204 reviews
5 stars
51
4 stars
22
3 stars
7
2 stars
17
1 star
107
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with many experiencing undercooked or stale items, and some even reported food poisoning.
Portion Sizes
Numerous reviews highlighted that portion sizes were significantly smaller than expected, leading to dissatisfaction among customers.
Service Issues
Many customers experienced slow service, unhelpful staff, and poor management, with reports of staff being disengaged or rude.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables and a messy dining area, contributing to a negative dining experience.
Availability of Items
Customers consistently noted that the location often ran out of key ingredients, impacting their ability to order desired meals.
- KPkimberly PowersOct 31, 20255.0Had the Asada burrito bowl with everything. It was absolutely amazing!
- VMVanessa MaciasSep 29, 20251.0Urgent Food Safety Concern – Chipotle Visit Today This afternoon, I went to Chipotle to satisfy a pregnancy craving for a salad. Unfortunately, while eating, I discovered a bug/insect in my food. I was extremely disgusted and immediately became sick afterward (including vomiting). I have been trying to contact the restaurant directly, but I have not been able to get through or communicate clearly with staff. I still have my original receipt as well as pictures of what I found. This was a very upsetting and concerning experience, especially being pregnant. I would really appreciate it if someone from management could contact me as soon as possible to address this issue.
- AKAustin KSep 16, 20251.0Food quality is not good. Steak is dry and cold, guacamole is not consistent with other Chipotles, portions are half the size of other stores at best. You’re better off going to Cava next door.
- ABArvin BAug 15, 20252.0Oh how far the mighty have fallen. Chipotle used to be a trendy fun place to get fresh food. Now it’s this …stale..missing half the stuff…sad looking place where someone just plots slop on your plate. Not going again. I gave this location 3 chances and they failed each time.
- BWBrad WilliamsAug 13, 20255.0I had an excellent experience at Chipotle thanks to Liv! She was personable, engaging, and professional while also being incredibly efficient. They were out of chicken and steak, but she was so helpful that it didn’t even matter. I went with her suggestion of the chipotle honey chicken, and it was excellent. Customer service like hers is exactly what keeps people coming back. We often take time to complain when things go wrong, so I believe it’s just as important to recognize great service when we get it, and Liv delivered exactly that. She’s a true asset to the team!
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at The Vineyards serve?
Chipotle Mexican Grill at The Vineyards offers customizable Mexican fast-casual menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the opening hours for Chipotle Mexican Grill in Porter Ranch?
Chipotle Mexican Grill in Porter Ranch is open daily from 10:30 AM to 10:00 PM.
Where is Chipotle Mexican Grill located in Porter Ranch?
The restaurant is located at 20111 Rinaldi St, Suite 120, Porter Ranch, Los Angeles, CA, 91326, USA.
How can I contact Chipotle Mexican Grill at The Vineyards?
You can contact them by phone at +1 818-721-9796 or email at CA.3755.TheVineyards@chipotle.com.
Does Chipotle offer online ordering for the Porter Ranch location?
Yes, you can order online through their website at https://order.chipotle.com/ or via the Chipotle app.
What is Chipotle's commitment to food quality and sourcing?
Chipotle prioritizes 'Food with Integrity' by using only 53 real ingredients sourced from farms that practice humane and sustainable farming without artificial additives.
Is Chipotle Mexican Grill supportive of the LGBTQ community?
Yes, Chipotle Mexican Grill welcomes LGBTQ customers and affirms inclusivity.
Are there other dining options near Chipotle in Porter Ranch?
Nearby dining options include Habit Burger & Grill, The Habit Burger Grill, Patxi's Pizza, CAVA Mediterranean restaurant, Jersey Mike's Subs, and Peet's Coffee for a variety of cuisines.
Where can I enjoy entertainment after dining at Chipotle in Porter Ranch?
AMC Porter Ranch 9 cinema is nearby for movie-goers looking to enjoy entertainment after their meal.
Which nearby businesses could complement a visit to Chipotle Mexican Grill at The Vineyards?
Visitors might check out The Vineyards Nail Spa for relaxation or Avant Eyes Optometry & Advanced Dry Eye Center for eye care services, both located nearby.