Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Food Issues
Customers reported problems with food quality, including undercooked items, missing ingredients, and cold meals.
Cleanliness and Environment
The location was frequently described as dirty, with issues related to the presence of homeless individuals affecting the dining experience.
Ordering Experience
Many customers expressed frustration with the ordering process, particularly with kiosks and drive-thru service.
RC
Robert Center
Feb 23, 2026
2.0
After charging me over $2 for a small drink, they won't allow refills, Absolutely ridiculous
BT
Brad Taylor
Feb 19, 2026
3.0
Homeless people, bathroom broken, door locked
CL
Crystal Lopez
Feb 12, 2026
3.0
Ordered through drive thru. We got the wrong order even after repeating it to the person handing out the orders. I think there needs to be a better numbering system to avoid that repeating again. Otherwise, fries were fresh, not enough sauces on the burgers but overall pretty good.
AH
All H
Jan 31, 2026
1.0
Owner of this location, please help your store?! Either retrain your managers or get new ones who love to provide good quality food with prompt service. After waiting in the lobby for 25 minutes and getting ignored by employee, because online service was more important I went to drive thru. Your location had no fountain drinks. I didn’t want coffee so I got orange juice. After 2 dollar charge up it was watered down and missing 4th orange juice drink I paid for. My food was so cold Sir, I ended wasting my time and money at your location. The heavy set man in drive thru knew he punctured his nail in my sauce and when I got home it was a mess everywhere. Your staff needs your attention. I try to call and they pretend they don’t hear anything and they hang up. Test your own store yourself and see how terrible your team is. Just because your location is filled with homeless and trash out side does not mean your staff should provide trash service.
UU
UNLOVED
Jan 28, 2026
1.0
The manager received my order rite before they closed and refused to fulfill two mc Doubles and the man in front of me got his 3-4 bags of food took 10 minutes and I did a mobile order she's very rude she could have told me when she seen me come to first window but she decided to wait till she was done giving the person on front of me there 3 bags of food smh
What are the regular dining hours for this McDonald's location?
This McDonald's in Pomona, CA is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
What are the drive-thru hours for this McDonald's?
The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
During what hours is delivery available at this McDonald's?
Delivery is available daily from 5:00 AM to 10:30 PM on most days, with extended hours until 11:30 PM on Fridays and Saturdays.
What types of pickup and delivery services does this McDonald's offer?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I order McDonald's food online from this location?
You can order online via their website or use the McDonald's app available on Apple App Store and Google Play Store.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's location have a drive-thru?
Yes, this McDonald's has a drive-thru available.
Which key nearby places can help customers visiting this McDonald's with parking or errands?
Nearby places like Walgreens and Pomona Auction House are close by, so customers can run errands or pick up essentials before or after dining.
What entertainment options are near this McDonald's?
Customers can check out Redbox nearby for movie rentals or visit the Pomona Wine Cellar for specialty drinks after their meal.
Are there any automotive services close to this McDonald's for vehicle needs?
Yes, Ellahib Auto, Eagle Auto Center, AutoZone Auto Parts, Advance Auto Parts, Pep Boys, and El Che Auto Repair are all nearby for various automotive services.
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