Brand Certified
El Pollo Loco
3.8(1027 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
123 E Holt Ave, Pomona, CA
91767, United States
Certified by El Pollo Loco • Mar 01, 2026
(909) 622-2275
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/ca/pomona/123-e-holt-ave
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Pomona,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
3.8
1,027 reviews
5 stars
482
4 stars
212
3 stars
123
2 stars
67
1 star
143
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff and incorrect orders.
Food Quality
Many reviews highlighted issues with food quality, such as overcooked chicken, small portions, and missing items.
Cleanliness
Several customers noted unsanitary conditions in the dining area and unpleasant odors.
Management Issues
There were complaints about poor management and disorganization, affecting overall customer experience.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and enjoyed the food.
- MCMaria CarbajalFeb 22, 20265.0This pollo loco is fast and the employees are kind. My food was delicious and fresh.I was in and out through the drive thru in less than 5 min. This location also takes EBT the one on Rio Rancho doesn't.
- TBTiffany BFeb 18, 20261.0Just went half an hour ago and they supposedly opened an hour ago. Cone blocking drive thru so I parked and tried to go in. Door is locked and empty inside. Wasted my lunch break coming here. Never again
- RBRommel BautistaFeb 11, 20262.0The dining area was filthy... Each table was not wiped. On the floor at debris on it everywhere disgusting and disappointing..
- DSdale seiberlingJan 1, 20264.0It's good. Homeless everywhere outside.
- JCJohnathan J CummingsDec 31, 20255.0The last time we went you're a Russian us out the door and I had already have my teeth pulled so everything was still tender in my mouth as it is today do to me being a DIABETIC
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours of El Pollo Loco in Pomona, CA?
El Pollo Loco in Pomona is open Monday through Saturday from 10:00 AM to 10:00 PM and on Sunday from 10:30 AM to 9:30 PM.
Does El Pollo Loco in Pomona offer delivery services?
Yes, El Pollo Loco in Pomona offers delivery services, so you can enjoy their food from home or office.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards as payment options.
Can I order El Pollo Loco food online in Pomona?
Yes, you can order food online through their official order page at https://order.elpolloloco.com/menu/e-holt-ave-n-garvey-ave.
What is El Pollo Loco's specialty food preparation style?
El Pollo Loco specializes in fire-grilling whole chickens marinated with a special recipe of herbs, spices, fruit juices, and garlic, ensuring authentic Mexican flavors.
Where is El Pollo Loco located in Pomona?
El Pollo Loco is located at 123 E Holt Ave, Pomona, CA 91767, United States.
Does El Pollo Loco provide Free Wi-Fi and drive-through services?
Yes, El Pollo Loco in Pomona has free Wi-Fi for customers and also offers a drive-through service for convenient pickup.
What nearby hotels can I stay at when visiting El Pollo Loco in Pomona?
Nearby hotels include OYO USA, OYO Hotel Pomona CA - I-10 & Hwy 71, and Hotel Pomona CA - I-10 & Hwy 71, providing convenient accommodation options close to El Pollo Loco.
Are there nearby gas stations near El Pollo Loco in Pomona for refueling during your visit?
Yes, Mobil and the Exxon & Mobil Stations are nearby, allowing you to refuel conveniently when visiting El Pollo Loco.
What other dining options are available near El Pollo Loco in Pomona?
Nearby dining options include Jack in the Box (burger and fast food), Culichiroll (sushi and Mexican), Little Caesars Pizza, and Asian Express (Chinese and Thai cuisine), offering variety after your visit to El Pollo Loco.
Brand Certified Facts from El Pollo Loco
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Certified March 01, 2026Yext Knowledge Graph
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