Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Pomona,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
1,020 reviews
5 stars
476
4 stars
211
3 stars
123
2 stars
66
1 star
144
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including overcooked, burnt, or cold chicken, and missing ingredients.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Several customers noted unpleasant odors and cleanliness issues within the restaurant.
Portion Sizes
Customers expressed dissatisfaction with small portion sizes and inconsistent food quality.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and enjoyed their meals.
- LJLynn JohnsonNov 16, 20251.0This is the worst location to go to. Do yourself a favor and drive to the one in La Verne or Montclair. This location is poorly managed and double check your order because it is never correct. The salad dressing is watered-down (if you even get salad dressing) and the salads are old and wilted. The chicken is over-cooked and dry. The employees and management staff put in no effort and it shows. Nobody is striving for excellence at this location for sure! I have tried it three times now hoping perhaps it was a bad day for them in addition to being a convenient location from the Pomona courts, wanted to support local business and feed our clerical staff...never again! Ordering food here is a complete waste of your money.
- JCJeff CuevasNov 7, 20255.0Cashier Angel was super dope hooked it up and the food was excellent. No complaints here. Always a good stop @ this location. Good looking 👌 out guys 💯
- EPEduardo PalafoxOct 31, 20255.0El mejor pollo que e comido 🤤 buen sazon los trabajadores son vien amables con poco dineto comes muncho good good go
- KRKayla RojoOct 27, 20252.0I ordered a salsa verde chicken quesadilla and it has 3 little pieces of chicken . Dissatisfied and disappointed to say the least I was hungry.
- APAntonio PedrazaSep 26, 20251.030 min. For my order was only 3 tacos no salsa no horchata
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours of El Pollo Loco in Pomona, CA?
El Pollo Loco in Pomona is open Monday through Saturday from 10:00 AM to 10:00 PM and on Sunday from 10:30 AM to 9:30 PM.
Does El Pollo Loco in Pomona offer delivery services?
Yes, El Pollo Loco in Pomona offers delivery services, so you can enjoy their food from home or office.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards as payment options.
Can I order El Pollo Loco food online in Pomona?
Yes, you can order food online through their official order page at https://order.elpolloloco.com/menu/e-holt-ave-n-garvey-ave.
What is El Pollo Loco's specialty food preparation style?
El Pollo Loco specializes in fire-grilling whole chickens marinated with a special recipe of herbs, spices, fruit juices, and garlic, ensuring authentic Mexican flavors.
Where is El Pollo Loco located in Pomona?
El Pollo Loco is located at 123 E Holt Ave, Pomona, CA 91767, United States.
Does El Pollo Loco provide Free Wi-Fi and drive-through services?
Yes, El Pollo Loco in Pomona has free Wi-Fi for customers and also offers a drive-through service for convenient pickup.
What nearby hotels can I stay at when visiting El Pollo Loco in Pomona?
Nearby hotels include OYO USA, OYO Hotel Pomona CA - I-10 & Hwy 71, and Hotel Pomona CA - I-10 & Hwy 71, providing convenient accommodation options close to El Pollo Loco.
Are there nearby gas stations near El Pollo Loco in Pomona for refueling during your visit?
Yes, Mobil and the Exxon & Mobil Stations are nearby, allowing you to refuel conveniently when visiting El Pollo Loco.
What other dining options are available near El Pollo Loco in Pomona?
Nearby dining options include Jack in the Box (burger and fast food), Culichiroll (sushi and Mexican), Little Caesars Pizza, and Asian Express (Chinese and Thai cuisine), offering variety after your visit to El Pollo Loco.