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McDonald's

3.7
(633 reviews)

Business Details

(925) 677-2121
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
624 Contra Costa Blvd, Pleasant Hill, CA
94523, United States

Hours

Reviews

3.7
633 reviews
5 stars
261
4 stars
136
3 stars
107
2 stars
32
1 star
97

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised friendly staff while others reported rudeness and lack of attention.

Food Quality

Numerous complaints about food being cold, overcooked, or incorrect, with some customers expressing disappointment in the overall quality.

Cleanliness

Inconsistent cleanliness reported; some customers found the location clean while others noted dirty tables and unsanitary conditions.

Wait Times

Long wait times for orders were frequently mentioned, with several customers expressing frustration over delays.

Pricing

Customers expressed dissatisfaction with rising prices and perceived value for money.
  • EE
    Eft
    Feb 7, 2026
    5.0
    I come here most Saturdays after soccer and there’s always the nicest sweetest man with the biggest smile greeting you with all the warmth🥹💗 I never got his name but he’s just so lovely! Thank you so much for the excellent customer service:)
  • LM
    Leeah Michele
    Jan 20, 2026
    2.0
    I went inside, used the self serve kiosk, and ordered To Go. There was nobody else inside, already dining or otherwise. When I walked in, the drive thru also was empty. And still, it took about 20 minutes for my order of just 2 meals to be ready. Nobody apologized for the delay when they gave me my food. And what makes it worse, is the food was so over cooked (I got chicken nuggets with fries) that I didn't eat more than a couple bites and just threw it away. Considering how expensive McDonald's has become, you'd think they would make the food a little better and provide service faster.
  • VL
    Vanessa Lopez
    Jan 10, 2026
    1.0
    Doesn’t have a baby changing table
  • DV
    DD Viramontes
    Jan 7, 2026
    1.0
    I placed an online order through the app before this store closed. when I arrived they had already shut down the drive-thru so I proceeded to go forward to the payment window I tried to get a gentleman's attention but he ignored me. I tried to gesture to my phone where I had my order pickup ID. He still proceeded to ignore me an older female also saw me and I again tried to gesture to my order ID on my phone but she just gestured they were closed. I tried to call the store in the hopes of just getting my order canceled. I could hear the phone ringing from outside the window as they ignored it on two separate attempts someone picked up the phone and just left it to where I could hear staff members mumbling and moving around I tried to speak through the phone that I was just asking for a cancellation that was all I wanted I didn't need the food I just wanted a cancellation so that I could receive a refund. No one answered and then they must have had one of the staff members called the store and leave it because then the phone rang busy to where I could not call. My frustration is the way they chose to handle the situation I don't understand why the order was accepted If they had no intentions of making the food or Even if it was a forced acceptance why they wouldn't have canceled it that way this whole situation could have been avoided.
  • VK
    Vilian Kossev
    Jan 4, 2026
    5.0
    It's a McD, expectations adjusted, if hungry, it'll do.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in Pleasant Hill, CA?

McDonald's is open daily from 6:00 AM to 10:00 PM.

What are the drive-thru hours at McDonald's Pleasant Hill?

The drive-thru is open from 5:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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