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Brand Certified

Chipotle Mexican Grill

3.7
(361 reviews)

About

Mexican Restaurant
Chipotle Pleasant Hill is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
60 Crescent Dr, Pleasant Hill, CA
94523, United States

Hours

Reviews

3.7
361 reviews
5 stars
155
4 stars
84
3 stars
35
2 stars
24
1 star
63

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and mistakes with orders.

Food Quality

Many reviews mentioned inconsistent food quality, with complaints about small portions, undercooked rice, and unsatisfactory ingredients.

Cleanliness

Several customers noted cleanliness issues in the restaurant, particularly in the dining area and food preparation areas.

Order Accuracy

Numerous complaints were made regarding incorrect online orders and lack of attention to detail when fulfilling requests.
  • TT
    Tim
    Feb 19, 2026
    1.0
    Workers suck. Do not want to be at work, no people skills.
  • SS
    Swati Singh
    Jan 18, 2026
    2.0
    This review is exclusively for the staff. The cashier ( a lady) and the other guy serving my bowls were absolutely disrespectful. Rude behavior and were making faces when asked a question. I would never go back to his chipotle.
  • HR
    Heath Rucker
    Nov 17, 2025
    1.0
    Waited 5 minutes with no one in the place to get help then my order got messed up and fixed but drove back because they messed it up again then the manager charged me for guacamole after I came back and no napkins when I asked the female cashier gave me attitude as she filled them up and attitude as a went over to get them worst service I think I ever had won't ever return gl
  • VV
    vpxulinee
    Nov 13, 2025
    3.0
    Kinda upset. I’ve dined in here a couple of months ago and really enjoyed the burrito. Today was my first time ordering through DoorDash from this location, and I received a disappointing burrito that was mostly rice and guacamole. I ordered the white rice, steak, cheese, guacamole, tomatoes. After just two bites, the meat was completely gone. If there wasn’t enough steak available, I would’ve preferred to wait for more to be cooked rather than get such a small amount. Also one more thing to mentioned, I was annoyed that there wasn’t an option to ask for red and green salsa on the side through the app so I called, however nobody answer the phone.
  • MM
    Michelle Martin
    Nov 4, 2025
    5.0
    The employees at the store are absolutely wonderful. A breath of fresh air after dealing with absolutely appalling service at the concord location. I will always come here over the other stores. The gentlemen working last night ruled. I wish I got his name but im thankful for his ability to be thorough, accommodating and professional.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours for Chipotle Mexican Grill in Pleasant Hill?

Chipotle Mexican Grill in Pleasant Hill is open every day from 10:45 AM to 11:00 PM.

Does the Pleasant Hill Chipotle offer pickup and delivery services?

Yes, this location offers both in-store pickup and delivery services for your convenience.

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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