Wendy's

3.6
556 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1581 Fitzgerald Drive, Pinole, CA
94564, United States

Hours

Reviews

3.6
556 reviews
5 stars
209
4 stars
136
3 stars
94
2 stars
32
1 star
85

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor and rude service, with several instances of staff being unhelpful or dismissive.

Order Accuracy

Frequent complaints about incorrect orders, missing items, and refusal to honor coupons.

Food Quality

Mixed reviews on food quality; some enjoyed the burgers and fries, while others received cold or poorly prepared meals.

Cleanliness

The location is generally reported as clean, but some customers noted issues with unsanitary conditions.

Wait Times

Long wait times reported in both drive-thru and inside, with some customers experiencing delays in service.
  • DG
    Dan Garcia
    Oct 18, 2025
    4.0
    I guess they were good for fast food. Everything was hot and the service was good. I don't choose fast food. I was just forced to buy my wife and kids. So I had to deal with it.lol.
  • JS
    Jordan Silo
    Oct 7, 2025
    1.0
    Usually don’t have issues, but the last time I went to this location. The employee wouldn’t honor a coupon. Ordered a family size chili, which I believe is a serving of 4. The portion is shockingly small as it appears to equal 2 and a half servings. The customer service is disappointing as if they portray that they should make more from the already inflated per hour rate they receive. Location is clean, but again it wasn’t busy at this location at the time. Unless it’s just drive thur and take out that’s busy.
  • JM
    Jarrod Mcbryde
    Oct 2, 2025
    5.0
    The warm bread served before the meal was a delightful touch.
  • JZ
    Joel Zuniga
    Sep 4, 2025
    1.0
    The cashier at the window thinks the customer are dirty.
  • MA
    Mr AllRedEverything
    Aug 29, 2025
    1.0
    Customer service was horrible. They refused to read the coupon and wanted to argue with me instead honoring the coupon.

Frequently Asked Questions About Wendy's

Is Pinole Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.