Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported extremely long wait times for their orders, often exceeding 20-30 minutes.
Customer Service
There were numerous complaints about rude and unhelpful staff, with some customers feeling ignored or disrespected.
Cleanliness
Several reviews mentioned dirty tables and unsanitary conditions, impacting the overall dining experience.
Order Accuracy
Many customers experienced issues with incorrect orders or delays in receiving their food, leading to frustration.
Food Quality
While some customers enjoyed the food, others reported stale items and poor preparation.
CA
CoIin AIberto
3 days ago
5.0
This McDonald’s is very conveniently located right off the I-15 at the Wagon Trail Road exit near Highway 138. It’s an excellent stop when you’re traveling, especially if you’re heading to the mountains, Skiing resort, Big Bear, or the Silverwood lake, or if you’re stuck in traffic and need a quick break.
One important thing to note: this location is often reported with incorrect hours. According to the app, hours show approximately 5 a.m. to 11 p.m., but I highly recommend double-checking directly in the McDonald’s app before stopping, just to be safe.
Overall, this is a great and strategic location for travelers. Ideally, it should be open 24 hours, that would make it even better given how busy this route can get.
Additionally, this would be an excellent location for installing Tesla Superchargers. There are currently no nearby Superchargers in this stretch between San Bernardino, Fontana, or the Cajon Pass area, and having them here would be a total game-changer for EV drivers. The location is perfect and extremely convenient.
Hopefully, this is something that can be considered in the future.
MG
Mario Gonzalez
4 days ago
1.0
The new corporate way of business is horrible. No more human interaction to the max at this location. They didn't want to take anyone's order, yet walked over to the kiosk and took everyone's order there. They literally stood there and completed everyone's order.....
I was the third person in line, and watched groups of people walk out when the lady said to use the kiosk.
CP
Clinton Pierce
Jan 5, 2026
1.0
1. They served my toddler apple slices that expired a year ago! They were literally rotten. We opened the bag, and they smelled awful. Then we realized the date stamp on the package said they should have been used by January 2025, a year ago! It was also odd that we received a Sonic toy in the happy meal instead of the Disney toy that was advertised. The Sonic toy is from the same era as those expired apples, and I believe there have been several toys since. This leads me to believe that this location is using old and expired stock.
2. From the time we arrived to receiving our food was 55 minutes. There were only 5 cars ahead of us in the drive-thru! When I went in to use the restroom, the dining room was full of people waiting, but no one had their food. We finally received our order while I was waiting in line again to get a refund.
3. The french fries and nuggets my wife had were sour tasting. My double cheeseburger and McChicken both tasted odd and were lukewarm. We both got sick to our stomachs within an hour of eating, and the symptoms are persisting a day later. Thankfully we threw away the apple slices, and our toddler didn't seem to get sick from his cheeseburger.
I've attempted to call the location several times yesterday and today to warn them about the apples so they don't serve anymore of them to children. The phone just rings.
I have reported these issues to the county health department.
CL
Charlotte Leann
Jan 4, 2026
1.0
Horrible pick up order. Despite being busy I inquired about my meal after 30 minutes asking about my order number.
Was given no answer or updates. Ended up waiting over an hour am nobody checked the system for my order. Then to be told they don't see it in their system when I show my reciept
My kids were hungry and ready to eat when we got here! Beyond upset. The did get me my order but having to ask over and then they finally check on it! Very disappointed.
Update
Checked my bag and they completely for got my burger but after waisting an hour a half I didn't want to waste more time by going in to wait for it.
AA
all “seasons” adventures
Jan 2, 2026
1.0
I am a big fan of McDonald and love almost all the stuff they have to offer. Today is the first time that I have to complain about this store. After window pick up, we drove to the local hills to enjoy our meal. The spicy chicken burger was thrown in the bag, not a big deal. However when I bite into the burger chicken was felt raw, it was crunchy in a wrong way. This was the first time that was different from every other spicy chicken burger 🍔, I ever had in McDonald's. Whoever working behind the counter, Please don't mess with people food. If they had a bad day, He or she should not be working. After a bite I throw away the burger. I hope everything goes well with me. Also please change the ink cartridge
What are the regular operating hours of McDonald's at 3230 Wagon Train Rd, Phelan, CA?
McDonald's at 3230 Wagon Train Rd, Phelan, CA is open daily from 5:00 AM to 11:00 PM.
What are the delivery hours for this McDonald's location?
Delivery is available daily from 5:00 AM to 11:30 PM, except Wednesday when it ends at 10:30 PM.
Does this McDonald's have a drive-through service and what are its hours?
Yes, drive-through service is available daily from 5:00 AM to 11:00 PM.
Can I order food online or through a mobile app from this McDonald's?
Yes, you can order food online via their delivery URL or through the McDonald's app available on both Apple and Android platforms.
What payment methods are accepted at this McDonald's location?
They accept American Express, Apple Pay, Android Pay, Cash, Discover, Mastercard, and Visa.
What services does this McDonald's offer?
Services include DriveThru, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Are there nearby landmarks or attractions I can visit before or after dining at McDonald's?
Yes, nearby attractions include Silverwood Lake, the Pacific Crest Trail, Camp Cajon Monument, and the Santa Fe and Salt Lake Trail Monument, great for outdoor activities and sightseeing.
What nearby gas stations and convenience stores can I find around McDonald's at Wagon Train Rd?
Nearby options include ExtraMile, Chevron Wagon Train Station, Shell, Circle K, 76, and Rocket for your fuel and convenience needs.
Are there accommodations near McDonald's if I need to stay overnight?
Yes, nearby hotels include Best Western Cajon Pass and Cajon Pass Inn for convenient lodging.
Does the McDonald's location participate in any rewards programs?
Yes, they offer MyMcDonald's Rewards where you can earn points for free food.