Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Perris,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.1
1,068 reviews
5 stars
582
4 stars
241
3 stars
112
2 stars
37
1 star
96
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers reported inconsistent service, including mistakes with orders and unprofessional behavior from staff.
Food Quality
While many enjoyed the food, there were complaints about portion sizes and the quality of certain items, such as dry chicken.
Cleanliness
The restaurant was generally noted as clean, but some customers experienced issues with cleanliness and maintenance.
Fast Service
Many reviews highlighted the fast service, especially in the drive-thru, although some noted long wait times.
- GGGina GuzmanJan 3, 20265.0Our chicken tostada salad was very fresh and good. Most other locations I've been to, the chicken is always dry and over cooked. I almost didn't stop. I was pleasantly surprised! And we'll go back to this location again š
- FIfrank ibanezDec 28, 20255.0Fast an good service
- JOjasmin ortegaDec 23, 20253.03rd time they donāt add all the ingredients to the burrito bowl like why am I paying 12 or 13 for a half ass burrito bowl
- JCJune CarterNov 24, 20251.0Cashier didnāt know how to honor or process a coupon. The coupon was for with any purchase a 2 dollar dessert. The cashier proceeds to ring me up for only the 2 dollar dessert and not my purchase. When my order comes I asked where my purchase was and she acted like she didnāt know what I was talking about and proceeded to call over who I suppose is a manager and I explain to the manager I ordered a purchase so I can get the 2 dollar dessert but the cashier only gave me the 2 dollar dessert. After showing her my coupon and receipt she says the cashier only rung me up for the 2 dollar dessert without a purchase. At first I was going to let it slide and be understanding because people make mistakes I get that! it happens! but what I donāt need to let slide or understand is how infront of many customers in line the manager says loud enough to me well you only paid for a 2 dollar dessert!! which I responded right back well I ordered a purchase to get the 2 dollar dessert but your cashier did not ring me up!! Thatās not my fault!! And I shouldnāt be made to feel like it is!! and if the manager was more professional a simple Iām sorry would have been just fine with meā¦but that is not the service I recieved. I rather drive miles to another el pollo loco than deal with that again.
- EHEMI HERNANDEZOct 21, 20255.0š„ Fast, Friendly & Tasty ā Always a Solid Stop! š„ Iāve been coming to this Pollo Loco for over a year now, a few times a month, and itās always a smooth experience. The food is fresh, service is fast, and the staff is super polite. One manager in particular (donāt know his name) is always friendly and keeps things running well. They have machines to order from, which I sometimes use, but I like that there's always a person ready to help if I want to skip the screen. As someone who haa to eat on the go often, I wonāt say this is the best food out thereābut itās good enough when Iām on the go. There are plenty of choices on the menu, and I can keep it light if Iām watching what I eat or want to stay on the healthy side. Sometimes orders arenāt perfect, but they always fix it with no drama. The place is clean, and I even saw a regional manager visit once, checking on things. The whole team stayed professional and friendly, even under pressure. All in all, this spot is solid. Good food, great service, and Iāll keep coming back.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Perris, CA?
El Pollo Loco is open daily from 10:00 AM to 10:00 PM, with extended hours until 11:00 PM on Fridays and Saturdays.
Does El Pollo Loco in Perris offer delivery services?
Yes, El Pollo Loco offers delivery services to customers in Perris, CA.
Can I order food online from El Pollo Loco Perris?
Yes, you can place your order online through their official ordering URL or via the El Pollo Loco app available on the Apple App Store.
What type of cuisine does El Pollo Loco in Perris specialize in?
El Pollo Loco specializes in fresh, authentic Mexican cuisine with a focus on fire-grilled chicken dishes.
What payment options are accepted at El Pollo Loco Perris?
El Pollo Loco accepts American Express, Check, Discover, and Visa payments.
Does El Pollo Loco Perris offer free Wi-Fi?
Yes, El Pollo Loco provides free Wi-Fi to its customers.
Is there a drive-through service available at El Pollo Loco in Perris?
Yes, the Perris location offers a drive-through service for customer convenience.
What nearby places can I visit after dining at El Pollo Loco in Perris?
After your meal, you might visit nearby places like Juice It Up! Plaza de Perris for a fresh smoothie or Barber Vega for a grooming session.
How can I get to El Pollo Loco if I am visiting the Perris Valley Vision Center?
El Pollo Loco is located nearby the Perris Valley Vision Center, making it a convenient dining option after your eye appointment.
Are there other fast food options near El Pollo Loco in Perris?
Yes, you can also find Wingstop and Jersey Mike's Subs nearby, offering a variety of fast food choices in the area.