Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Perris,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.1
1,062 reviews
5 stars
578
4 stars
240
3 stars
112
2 stars
37
1 star
95
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported poor customer service, including rude staff and incorrect orders.
Food Quality
While many enjoyed the food, there were complaints about portion sizes, dry chicken, and inconsistent quality.
Cleanliness
The restaurant was noted for being clean, although some customers experienced issues with cleanliness during their visits.
Value for Money
Several reviews mentioned that the prices were high relative to the portion sizes and quality of food.
Positive Experiences
Despite the issues, many customers praised the friendly staff and quick service, especially in the drive-thru.
- HAHector AboytesOct 22, 20251.0Says there open until 10 pm but they lock there doors past 9. Make it make sense.
- EHEMI HERNANDEZOct 21, 20255.0🔥 Fast, Friendly & Tasty – Always a Solid Stop! 🔥 I’ve been coming to this Pollo Loco for over a year now, a few times a month, and it’s always a smooth experience. The food is fresh, service is fast, and the staff is super polite. One manager in particular (don’t know his name) is always friendly and keeps things running well. They have machines to order from, which I sometimes use, but I like that there's always a person ready to help if I want to skip the screen. As someone who haa to eat on the go often, I won’t say this is the best food out there—but it’s good enough when I’m on the go. There are plenty of choices on the menu, and I can keep it light if I’m watching what I eat or want to stay on the healthy side. Sometimes orders aren’t perfect, but they always fix it with no drama. The place is clean, and I even saw a regional manager visit once, checking on things. The whole team stayed professional and friendly, even under pressure. All in all, this spot is solid. Good food, great service, and I’ll keep coming back.
- STSteve TorresOct 20, 20251.0So I ordered a breast/wing combo and I received a thigh combo. I called them to see what they could do for the inconvenience and they first denied that they gave me a a thigh. Worst service and worst customer service ever. Manager was involved and did nothing.
- KKKuronekoShrimpSamaOct 6, 20254.0Inside is under constitution so only drive thru
- ECEvelyn CooleySep 22, 20255.0Can't go wrong with flame grilled chicken. The manager, he is truly a people person!
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Perris, CA?
El Pollo Loco is open daily from 10:00 AM to 10:00 PM, with extended hours until 11:00 PM on Fridays and Saturdays.
Does El Pollo Loco in Perris offer delivery services?
Yes, El Pollo Loco offers delivery services to customers in Perris, CA.
Can I order food online from El Pollo Loco Perris?
Yes, you can place your order online through their official ordering URL or via the El Pollo Loco app available on the Apple App Store.
What type of cuisine does El Pollo Loco in Perris specialize in?
El Pollo Loco specializes in fresh, authentic Mexican cuisine with a focus on fire-grilled chicken dishes.
What payment options are accepted at El Pollo Loco Perris?
El Pollo Loco accepts American Express, Check, Discover, and Visa payments.
Does El Pollo Loco Perris offer free Wi-Fi?
Yes, El Pollo Loco provides free Wi-Fi to its customers.
Is there a drive-through service available at El Pollo Loco in Perris?
Yes, the Perris location offers a drive-through service for customer convenience.
What nearby places can I visit after dining at El Pollo Loco in Perris?
After your meal, you might visit nearby places like Juice It Up! Plaza de Perris for a fresh smoothie or Barber Vega for a grooming session.
How can I get to El Pollo Loco if I am visiting the Perris Valley Vision Center?
El Pollo Loco is located nearby the Perris Valley Vision Center, making it a convenient dining option after your eye appointment.
Are there other fast food options near El Pollo Loco in Perris?
Yes, you can also find Wingstop and Jersey Mike's Subs nearby, offering a variety of fast food choices in the area.