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McDonald's

3.8
(950 reviews)

Business Details

799 N Lake St, Pasadena, CA
91104, United States
(626) 794-0351
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
799 N Lake St, Pasadena, CA
91104, United States

Hours

Reviews

3.8
950 reviews
5 stars
442
4 stars
214
3 stars
116
2 stars
57
1 star
121

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Multiple customers reported issues with incorrect orders, including missing items and wrong food being served.

Service Speed

Many reviews highlighted slow service, particularly in the drive-thru, with long wait times reported.

Customer Service

Feedback indicated a mix of experiences with staff, ranging from friendly service to rude and unhelpful interactions.

Food Quality

Several customers mentioned inconsistent food quality, with complaints about cold or poorly prepared items.

Cleanliness

There were complaints about the cleanliness of the restaurant, including dirty tables and unsanitary conditions.
  • TE
    Thomas Evans
    6 days ago
    1.0
    Today I ordered a sausage egg Mcmuffin, a sausage McGriddle, and a bacon egg cheese biscuit from the McDonalds app. You would think it’s impossible for them to screw up an order from their own app, but this store continues to drop the ball, whether in person or on the app. Instead of the BEC biscuit, I was given an BEC McGriddle. My receipt literally has the correct order on it and they still can’t get it right. Why do these people making $20 an hour to make a sandwich not read their darn screens? Every visit from this location ends in disappointment, I shouldn’t have to do a deep dive to check my order cause your store refuses to read their orders properly. You instill doubt to the people you’re supposed to assure when feeding them, and give them EXACTLY WHAT WE ORDER, not cool!
  • AT
    Aitana Torres
    Feb 6, 2026
    3.0
    Son de los lugares en los que veo muy pocas estrellas pero siempre hay demasiada gente a pesar de esto. La comida es buena y barata. No creo que me pueda quejar porque da lo que uno espera de un lugar de comida rápida.
  • LB
    Lisa Brittenum
    Feb 4, 2026
    4.0
    I'm 60 and I've not been asked to show ID to purchase a senior coffee in the past 5yrs 🤷🏽‍♀️ Is this something new or was I just age profiled?!
  • JA
    John Atienza
    Jan 24, 2026
    1.0
    Cannot get the order right. Tonight 1/23/2026 ordered a special order, “2 cheeseburgers with no meat.” I know, it’s for my vegetarian daughter. Anyway the first two we received had meat. The next two only had cheese, between two buns. Horrible. Go to the other two in Pasadena and avoid this one.
  • TT
    Thomas Trash
    Jan 19, 2026
    1.0
    They're always painfully slow to prepare the orders (compared to other McDonald's) and no one is at the counter to answer questions or anything; you're left to stand, wondering if any orders on the shelf that you can't reach is yours, but everyone's just watching you from the kitchen

Brand Certified Facts from McDonald's

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Certified February 22, 2026Yext Knowledge Graph
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