Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Pasadena,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.6
818 reviews
5 stars
360
4 stars
157
3 stars
96
2 stars
57
1 star
148
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers noted that the restaurant was clean and well-maintained, contributing to a pleasant dining atmosphere.
Food Quality
Feedback on food quality was mixed; while some praised the freshness and taste, others reported issues with overcooked or poorly prepared items.
Customer Service
Customer service experiences varied significantly, with some praising friendly and efficient staff, while others reported rude or unhelpful interactions.
Order Accuracy
Several reviews highlighted problems with order accuracy, including missing items and incorrect orders, leading to customer frustration.
Management Changes
Some customers mentioned recent improvements in service and food quality, attributing these changes to new management.
- JMJames MunozOct 30, 20255.0Clean, well maintained building. Fast, friendly, courteous service. Spotless dining room.
- TCTom COct 29, 20255.0Przemiła obsługa, bardzo dobre jedzenia. Polecam.
- LSleopoldo salazarOct 29, 20254.0Was good food
- MSMonica SantiagoOct 27, 20255.0Food is always good,
- ATAriana Torres-malagaOct 22, 20255.0The manager is super friendly great service and efficient
Frequently Asked Questions About El Pollo Loco
What are the general opening hours of El Pollo Loco in Pasadena?
El Pollo Loco in Pasadena is open Monday to Saturday from 9:30 AM to 10:00 PM (extended to 11:00 PM on Friday and Saturday) and Sunday from 9:30 AM to 10:00 PM.
When is the drive-through service available at El Pollo Loco?
The drive-through is open Monday to Thursday and Sunday from 9:30 AM to 10:30 PM, and on Friday and Saturday from 9:30 AM to 11:00 PM.
What are the dine-in hours at El Pollo Loco?
Dine-in service is available every day from 9:30 AM to 10:00 PM.
Does El Pollo Loco offer online ordering?
Yes, customers can order online via the El Pollo Loco app or through their website at https://order.elpolloloco.com/menu/.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Where is El Pollo Loco located in Pasadena?
It is located at 262 S Rosemead Blvd, Pasadena, CA 91107, United States.
Does El Pollo Loco have any special features like drive-through or free Wi-Fi?
Yes, El Pollo Loco offers a drive-through service and provides free Wi-Fi for customers.
What nearby places can I visit after dining at El Pollo Loco?
Nearby you can visit Starbucks for coffee, Pasadena Kitchen for hardware needs, or the Shark Boxing Club for fitness activities.
Are there convenient places close to El Pollo Loco for automotive services?
Yes, nearby automotive services include Edwin Petrossian car dealer and Stereo Masters automotive repair.
Can I find other dining options near El Pollo Loco in Pasadena?
Yes, nearby dining options include Mamma's Brick Oven Pizza & Pasta, Popeyes Louisiana Kitchen, and Burger King.