Chipotle Mexican Grill

Reviews

• MP

  Mark Puglisi

  Dec 15, 2025
  5.0
  As a plant based eater we love the sofrita
• CL

  Carl Lightfoot

  Nov 24, 2025
  1.0
  I’ve been going to this location for years and it’s always been fine however the last few visits some new employees have made it my last. They seem to find pleasure in telling people an item is not available smiling and laughing as they deliver the news and after you ask how long they say “we’re not sure”. They ignore people who walk in and chat with one another forcing you to ask them to help you. One of the longer term employees(a male) obviously hitt on one of them while ignoring customers(seen this every recent visit). There are many more issues at this location but these are the reasons I will not get food here any longer.
• MY

  MG Y

  Nov 21, 2025
  1.0
  Tonight it was pouring rain. I entered the store through the main entrance to pick up my order, only to be told by the male cashier that I couldn't stay inside. I had to go outside to the pickup window to collect my order. When I reached the outdoor pickup window, there was no shelter from the rain. Waiting for my order, I got soaked to the bone. You can see from their photos how disgusting this window is! It's infuriating! Standing outside the window, I watched the young guy frantically preparing and packing orders for customers. He only told me mine wasn't ready yet, then shut the window without giving an estimated wait time. Just left me standing out there in the rain. He kept busy packing orders. Since he was so busy, I walked back inside through the main entrance because I didn't know when he'd finish my order, and I didn't want to stay out in the rain. When I walked in, I saw several service staff just standing around idly. Then the male cashier told me to go wait outside again! This is the first time I've encountered such despicable staff in Los Angeles! Out of curiosity, I checked this store's review section—there were 119 negative reviews! Do the owner and manager never check the reviews? Or do they simply not care? This place has serious issues with management and service! I'll be sure to keep giving them one star!
• LY

  lilith yu

  Nov 20, 2025
  1.0
  服务员服务态度非常差！下雨天，他们顾客站在外面没有这雨的窗口淋雨等订单，在室内等待又拒绝服务！这是我见过最差的店！！
• YW

  Yes Car (wish)

  Nov 11, 2025
  1.0
  I’m honestly still upset about what happened at this Chipotle. I came in looking forward to a simple meal, and I was completely embarrassed and disrespected by the assistant manager. They refused to let me get my food because they didn’t believe I was a veteran and wouldn’t honor their own veteran policy. Instead of showing respect or even trying to verify things properly, the manager spoke to me with an attitude, acting like I was lying about my service. It was humiliating — other customers were watching, and I left feeling angry, hurt, and disappointed. I’ve never been treated like that before at any Chipotle or anywhere else that claims to “support veterans.” If you’re going to have a policy to honor veterans, at least train your staff to treat people with respect and decency. I didn’t deserve to be questioned or doubted just for asking for what was clearly advertised. I served my country proudly, and I shouldn’t have to prove my worth just to get a burrito bowl. This whole experience really changed how I see Chipotle as a company. I hope they take this seriously and remind their managers that kindness and respect cost nothing — but they mean everything.🇺🇸

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