Chipotle Mexican Grill

Reviews

• MY

  MG Y

  3 days ago
  1.0
  Tonight it was pouring rain. I entered the store through the main entrance to pick up my order, only to be told by the male cashier that I couldn't stay inside. I had to go outside to the pickup window to collect my order. When I reached the outdoor pickup window, there was no shelter from the rain. Waiting for my order, I got soaked to the bone. You can see from their photos how disgusting this window is! It's infuriating! Standing outside the window, I watched the young guy frantically preparing and packing orders for customers. He only told me mine wasn't ready yet, then shut the window without giving an estimated wait time. Just left me standing out there in the rain. He kept busy packing orders. Since he was so busy, I walked back inside through the main entrance because I didn't know when he'd finish my order, and I didn't want to stay out in the rain. When I walked in, I saw several service staff just standing around idly. Then the male cashier told me to go wait outside again! This is the first time I've encountered such despicable staff in Los Angeles! Out of curiosity, I checked this store's review section—there were 119 negative reviews! Do the owner and manager never check the reviews? Or do they simply not care? This place has serious issues with management and service! I'll be sure to keep giving them one star!
• TA

  TJ A

  Nov 11, 2025
  1.0
  I’m not usually one to complain, but tonight’s experience at Chipotle left a bad taste in my mouth — and it wasn’t the food. Chipotle was running their Veterans Day “buy one, get one free” promotion to honor those who’ve served, which I thought was a great gesture. So I made the trip over, showed up with my military ID ready, and got in line. But when I got to the register, they refused to honor the deal — because, according to them, it had ended at 8:00 p.m. The kicker? It was 8:01. Literally one minute past. I wasn’t trying to take advantage of anything, I wasn’t causing a scene — I was just a veteran hoping to take part in a promotion that was meant to show appreciation. It’s not about the free burrito. It’s about the principle. When you say you’re honoring veterans, it shouldn’t come down to a clock striking 8:01. A little understanding and flexibility would’ve gone a long way. I left quietly, but disappointed. If you’re going to advertise something meant to honor service members, follow through on it — even if it’s just by a minute. Because real respect isn’t measured in minutes or dollars, it’s measured in how you treat people.
• YW

  Yes Car (wish)

  Nov 11, 2025
  1.0
  I’m honestly still upset about what happened at this Chipotle. I came in looking forward to a simple meal, and I was completely embarrassed and disrespected by the assistant manager. They refused to let me get my food because they didn’t believe I was a veteran and wouldn’t honor their own veteran policy. Instead of showing respect or even trying to verify things properly, the manager spoke to me with an attitude, acting like I was lying about my service. It was humiliating — other customers were watching, and I left feeling angry, hurt, and disappointed. I’ve never been treated like that before at any Chipotle or anywhere else that claims to “support veterans.” If you’re going to have a policy to honor veterans, at least train your staff to treat people with respect and decency. I didn’t deserve to be questioned or doubted just for asking for what was clearly advertised. I served my country proudly, and I shouldn’t have to prove my worth just to get a burrito bowl. This whole experience really changed how I see Chipotle as a company. I hope they take this seriously and remind their managers that kindness and respect cost nothing — but they mean everything.🇺🇸
• TA

  Thomas Alvarez

  Nov 11, 2025
  1.0
  Terrible customer service went in for a Veterans Day meal but manager did not honor the discount. Even though employees were advocating for me that it was only one minute… she refused in a very condescending matter. But I applaud the employees not the manager who was in charge. Don’t come to this one not veteran friendly.
• PV

  Pierre Verbeke

  Nov 8, 2025
  4.0
  The food at Chipotle is good, consistent in quality and plentiful. I have been a regular customer in LA and Pasadena, California as well as in Boca Raton, Florida which is home. The only thing Chipotle could improve, is the attitude of the personnel behind the counter. Smile, be nice, be kind with the customers! You get your paycheck because of us who keep coming month after month. Amen.

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