Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle South Lake is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
4.2
662 reviews
5 stars
355
4 stars
182
3 stars
53
2 stars
21
1 star
51
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with undercooked rice, burnt tortillas, and inconsistent portion sizes, leading to dissatisfaction with the food quality.
Customer Service
Mixed reviews on customer service; while some praised friendly staff, many others noted rude behavior, slow service, and a lack of attentiveness.
Cleanliness
Numerous complaints about the cleanliness of the restaurant, including dirty bathrooms and unkempt dining areas, which detracted from the overall experience.
Order Accuracy
Several customers experienced issues with incorrect orders, particularly with online and delivery orders, indicating a need for better order management.
Atmosphere
The atmosphere received mixed feedback, with some enjoying the space while others found it noisy and uninviting due to staff behavior and cleanliness issues.
- MLMichael LannoyeOct 13, 20251.0I would honestly give the store zero stars if there were a choice. Twice now I’ve ordered DoorDash one time on September 16 and today in which my girlfriend ordered it. I ordered a burrito bowl with extra chicken and there wasn’t even barely enough one serving of chicken let alone everything else. I’m very upset about this experience considering I work all night and I get ripped off twice in a row regardless of if I get a refund or a partial refund from DoorDash that’s still not OK. It’s the same thing as stealing. I would not recommend ordering at night from this place, especially on any kind of food delivery app because apparently they don’t care.
- DGDaniel GarnerSep 27, 20251.0I came in and the first thing I noticed is that a person was mopping the floor behind the glass of the ordering stand. He then saw me, then set the mop down, and did NOT change his gloves before beginning to touch my food which is absolutely disgusting! I then proceeded to ask for 3 side tortillas with my 2 bowls and they were all BURNT so much that the tortillas fell into pieces and were ripped! I could not eat them and no one else could! Waste of money! The only person that served me and who did everything well was the cashier. Chipotle is beginning to upset me as it is my favorite food location!
- CYChen YangSep 16, 20252.0The white rice was like half raw.
- WSWalter StelzSep 15, 20255.0Solid location. Had dinner and lunch here over my trip. Every time fast service. Food was good. Guac was not brown like many locations. Friendly staff. I'll go back when I'm in the area again.
- HFHossein FazelSep 11, 20253.0picking up an already ready order takes much longer time than ordering at the store.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at South Lake serve?
Chipotle South Lake offers customizable Mexican dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients following their Food with Integrity principles.
What are the operating hours for Chipotle Mexican Grill on South Lake Ave?
Chipotle South Lake is open daily from 10:30 AM to 11:00 PM.
Does Chipotle South Lake offer any pickup or delivery services?
Yes, they offer in-store pickup and delivery services for customer convenience.
Where is Chipotle Mexican Grill located in Pasadena?
It is located at 246 S Lake Ave, Pasadena, CA 91101, next to First Financial Credit Union.
Can I order Chipotle online through their app?
Yes, you can order online using the Chipotle app available on the Apple App Store or through their order website.
Does Chipotle South Lake participate in any rewards program?
Yes, customers can sign up for Chipotle Rewards to get exclusive offers and earn free food.
How can customers find Chipotle South Lake using public transportation or nearby landmarks?
Chipotle South Lake is next to First Financial Credit Union on South Lake Ave, making it easy to find when visiting local banks or businesses nearby.
What other dining options are near Chipotle South Lake?
Nearby restaurants include Mendocino Farms (American sandwiches), Abricott (Asian cuisine), Five Guys (burgers), Wahoo's Fish Taco (Mexican), and Pacific Seafood Grill (seafood).
Are there any banks or financial services near Chipotle South Lake?
Yes, nearby banks include First Financial Credit Union, Kaiser Federal Bank, HomeStreet Bank, and Simplicity Bank, useful if you need to run errands along with your visit.
What beauty or wellness services can I find near Chipotle South Lake?
Nearby beauty and wellness options include Elite Beauty Bar Aesthetics and Wellness, Salon Posh, Lesley Slifkin Hair Design, Shabby Dryer, and Sumi Lashes, ideal for self-care before or after your meal.