Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle South Lake is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
4.2
666 reviews
5 stars
358
4 stars
182
3 stars
53
2 stars
21
1 star
52
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised friendly staff while others reported rude behavior and poor service.
Food Quality
Inconsistent food quality; issues with undercooked rice, incorrect orders, and portion sizes were frequently mentioned.
Cleanliness
Concerns about cleanliness in the restaurant, including dirty tables and unsanitary conditions.
Atmosphere
The atmosphere received mixed feedback, with some enjoying the space while others found it noisy and uninviting.
Order Accuracy
Frequent complaints about incorrect orders, especially with online and delivery services.
- ADAlexander DworkDec 29, 20255.0Chipotle is always reliable fuel for anyone on the go.
- AAAnthonyDec 2, 20255.0Used the app and the staff made everything smooth and easy for pickup. The food tasted fresh and was delicious as always.
- JMJairo MedinaNov 26, 20251.0Bad customer service they didn't even say anything or how can I help you. I told them what I needed and it's like they weren't listening because they were all talking and laughing as a group. I really wouldn't recommend coming here at all. I don't understand what is the point of working in customer service if you can't handle it. The manager is supposed to be on the team about keeping busy and giving great customer service to all. It suppose to be a place to work not hang out and talk. Thank you
- IKIan KimNov 24, 20255.0Convinced, easy accessed, comfortable
- MLMichael LannoyeOct 13, 20251.0I would honestly give the store zero stars if there were a choice. Twice now I’ve ordered DoorDash one time on September 16 and today in which my girlfriend ordered it. I ordered a burrito bowl with extra chicken and there wasn’t even barely enough one serving of chicken let alone everything else. I’m very upset about this experience considering I work all night and I get ripped off twice in a row regardless of if I get a refund or a partial refund from DoorDash that’s still not OK. It’s the same thing as stealing. I would not recommend ordering at night from this place, especially on any kind of food delivery app because apparently they don’t care.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at South Lake serve?
Chipotle South Lake offers customizable Mexican dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients following their Food with Integrity principles.
What are the operating hours for Chipotle Mexican Grill on South Lake Ave?
Chipotle South Lake is open daily from 10:30 AM to 11:00 PM.
Does Chipotle South Lake offer any pickup or delivery services?
Yes, they offer in-store pickup and delivery services for customer convenience.
Where is Chipotle Mexican Grill located in Pasadena?
It is located at 246 S Lake Ave, Pasadena, CA 91101, next to First Financial Credit Union.
Can I order Chipotle online through their app?
Yes, you can order online using the Chipotle app available on the Apple App Store or through their order website.
Does Chipotle South Lake participate in any rewards program?
Yes, customers can sign up for Chipotle Rewards to get exclusive offers and earn free food.
How can customers find Chipotle South Lake using public transportation or nearby landmarks?
Chipotle South Lake is next to First Financial Credit Union on South Lake Ave, making it easy to find when visiting local banks or businesses nearby.
What other dining options are near Chipotle South Lake?
Nearby restaurants include Mendocino Farms (American sandwiches), Abricott (Asian cuisine), Five Guys (burgers), Wahoo's Fish Taco (Mexican), and Pacific Seafood Grill (seafood).
Are there any banks or financial services near Chipotle South Lake?
Yes, nearby banks include First Financial Credit Union, Kaiser Federal Bank, HomeStreet Bank, and Simplicity Bank, useful if you need to run errands along with your visit.
What beauty or wellness services can I find near Chipotle South Lake?
Nearby beauty and wellness options include Elite Beauty Bar Aesthetics and Wellness, Salon Posh, Lesley Slifkin Hair Design, Shabby Dryer, and Sumi Lashes, ideal for self-care before or after your meal.