Customers generally praised the pizza and sandwiches for their flavor and authenticity, with many noting the New York-style offerings as particularly enjoyable.
Service Issues
Several reviews highlighted inconsistent service, including long wait times and unprofessional staff behavior, which negatively impacted customer experiences.
Atmosphere
The restaurant's ambiance received mixed reviews, with some customers enjoying the cozy feel while others found it lacking.
Delivery Experience
Delivery experiences varied, with some customers receiving cold food or incorrect orders, leading to dissatisfaction.
Portion Sizes
Many customers appreciated the large portion sizes, especially for sandwiches and pizza, often noting they were enough for multiple meals.
RE
Randy ES
6 days ago
1.0
I placed an online order at 8:21pm for an 8:41 pickup. Arrived at 8:30. At 8:54 we were handed a cold pizza that was missing an extra topping and not cut the way we requested. No biggie, things happen, but I'd like a refund and to just go elsewhere or have it remade.
The cashier had to FaceTime the owner who had to talk with everyone involved with the order. This took about 8 minutes while I stood at the counter. I was told that the topping was there and they dont do special cuts. Ok, sure. Why not tell me you can't make my order the way I like while in sitting in the otherwise empty lobby for 25 minutes? And if I'm paying $4 for garlic, I should be able to see (or at the very least smell) garlic on the pizza. It simply wasn't there. I was also told "we'll make it again it takes 12 minutes". Ok if it takes 12 minutes then why have I been sitting here so long to be handed a cold pizza?
I returned the pizza and was told a refund would be issued. It never was. I had to dispute the charge with my bank instead.
It's really unfortunate because the pizza was good the last time I ate there. The inability to issue a refund for a mistake is a huge red flag.
Update: refund was received after 12 days 🙄
SS
sapda2007
Dec 29, 2025
1.0
lived in pasadena for over 2 years, ordered multiple times, must be under new ownership as i ordered 2 variants of chicken pizza with both having inedible amounts of pepper on the grilled chicken. called to ask about about it as ive had both the pizzas before and the manager says its how theyve always made the pizza. They gaslight me and then offered to remake it but why would I want inedible pizza twice.
Dont spend your time or money, prince street on colorado at least has consistency.
Management does not care about customers or making sure they have a good expeirence.
AA
AC9
Dec 28, 2025
4.0
This places sells New York food in la. So let’s see if they’re pretty good eh or ew. I got their cheese ricotta balls, New York barbecue chicken slice, pepperoni honey dinero square, spicy pepperoni square, New York pastrami sando, black and white cookie, brownie, and New York crumb cake. The cheese balls had a crisp exterior with a savory cheesy interior and came with like a marinara cheese sauce. Pretty yummy. All the pizza slices were HUGE. Legit could cut them all in half. The New York barbecue chicken one had a thin chewy yet crisp crust with a decent amount of chicken and onions with lots of sweet tangy barbecue sauce drizzled on top. It also was a bit spicy from some jalapeños which I liked. The pepperoni honey dinero square had a fluffy bready crust with sweet dollops of ricotta and honey drizzle cut with some savory pepperoni cups. Could use a bit more pepperoni. The spicy pepperoni had a savory, tart, slightly spicy tomato sauce, with crispy cupped pepperoni. I think the dough was still raw tho-even after reheating. The pastrami sando was STACKED with tender, thin cut, savory pastrami perfectly balanced with the crunchy slaw, tangy cheese and thousand island. The bread was also nice and fluffy. All the desserts were pretty good too. The black and white cookie had a crisp sugary icing with fluffy vanillay cookie. The brownie was dense and fudgey and the crumb cake was generously loaded with cinnamon streusel. Wish I didn’t get that raw slice of pizza but otherwise this place is lowkey pretty good.
PB
Palvire Bassi
Dec 19, 2025
5.0
One of the best pizza places I’ve had! The food tasted so good, I got the buffalo chicken pizza for my sister and Grandma for myself. I was across the street at color me mine when I saw this place after painting. The atmosphere is so nice and relaxing. Whoever chose the music has great taste! Glad I went in to check it out!
JC
Joan Camardo
Dec 18, 2025
4.0
Pizza delivered via Door Dash which was very quick-3 minute drive. Pizza was lukewarm upon arrival. Ordered meat lovers-sausage has a different taste to it, sauce was a tad too sweet. All in all, not too impressed.
What are the regular business hours for Brooklyn Square?
Brooklyn Square is open from 11:00 AM to 9:00 PM on Monday through Thursday, 11:00 AM to 10:00 PM on Friday and Saturday, and 11:00 AM to 9:30 PM on Sunday.
Does Brooklyn Square offer delivery and in-store pickup services?
Yes, Brooklyn Square provides both in-store pickup and delivery services for customer convenience.
What are the delivery hours for Brooklyn Square?
Delivery is available from 11:00 AM to 9:00 PM Monday through Thursday, 11:00 AM to 10:00 PM on Friday and Saturday, and 11:00 AM to 9:30 PM on Sunday.
Can I order takeout from Brooklyn Square, and what are the takeout hours?
Yes, takeout is available every day from 11:00 AM to 9:00 PM Monday through Thursday, 11:00 AM to 10:00 PM Friday and Saturday, and 11:00 AM to 9:30 PM on Sunday.
Where is Brooklyn Square located?
Brooklyn Square is located at 61 S Fair Oaks Ave #110, Pasadena, CA 91105, USA.
What types of cuisine and dining options does Brooklyn Square offer?
Brooklyn Square is a pizza restaurant offering Italian-style pizza, sandwiches, salads, and caters to vegan and vegetarian diets, serving as a family-friendly restaurant as well.
Where can I view the menu or place an order online for Brooklyn Square?
You can view the menu and place orders online at https://bksq.com/menu.
Are there any dessert options nearby Brooklyn Square for a sweet treat after your meal?
Yes, Milkie & Snowie is a desserts spot nearby where you can enjoy sweet treats after dining at Brooklyn Square.
What nearby cafes or places can I visit before or after dining at Brooklyn Square?
85°C Bakery Cafe and Jin Tea Shop are nearby cafes where you can relax with coffee, baked goods, or tea before or after your visit to Brooklyn Square.
Which nearby restaurants offer diverse dining options around Brooklyn Square?
There are various nearby restaurants with diverse cuisines including z̄abon (noodles), Urban Pocha (Korean), City Thai (Thai), and Tacos Neza (Mexican), providing many options around Brooklyn Square.