While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Paramount,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Customers frequently reported long wait times and poor service, with some experiencing disrespectful treatment from staff.
Food Quality
There were mixed reviews on food quality, with some customers praising the taste while others complained about dry or improperly prepared items.
Cleanliness
The restaurant was noted for its cleanliness, although some reviews mentioned areas needing attention.
Operational Hours
Multiple customers expressed frustration over inconsistent opening hours, particularly regarding the restaurant being closed during posted hours.
VM
Victor Martinez
Dec 12, 2025
2.0
Siempre tienen estos que abren alas 9am y nunca está abierto asta las 10 quiten esa tontera para no parar uno anda trabajando ponga la hora que abren
FB
Francisco Benitez
Nov 22, 2025
4.0
Good
EC
Ewan Cooper
Nov 14, 2025
5.0
The service here is top notch, and the staff are friendly, polite, and attentive. The place is very clean, which makes the experience even more pleasant. I will definitely return! I had hoped for coleslaw instead of mashed potatoes, but it didn’t take away from an otherwise fantastic meal.
JT
Joann Torres
Nov 6, 2025
2.0
For one the drive thru was a long wait. I finally get to the window to get my food and I asked for cilantro dressing and she told me it was in my salad already. He words were "THE SALAD COME WITH DRESSING IN THE ALREADY"
You know..... People choose to work where they want to and if they can't provide good service..... Why are they there???
LG
Linnea Gimby
Sep 11, 2025
4.0
The wait was over 5 minutes for my order to be delivered but I'm used to that so no worries there. I ordered the chicken and cheese quesadillas. They were tasty but a little dry. I had ordered no sauce so that may be the reason but the chicken was very dry.
The clerks at the window took my money quickly and gave me my drink right away. They were friendly too.