While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Paramount,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Customers frequently reported long wait times, poor service, and incorrect orders, leading to dissatisfaction.
Food Quality
There were mixed reviews on food quality, with some customers praising the taste while others complained about dry or poorly prepared items.
Cleanliness
The restaurant was noted for its cleanliness by several customers, although some mentioned areas that needed improvement.
Operational Hours
Multiple reviews indicated frustration with inconsistent opening hours, particularly regarding the restaurant's stated opening time.
MM
Mia A Martinez
Feb 4, 2026
5.0
Yummy 😀 l went here 😋 one - star because they was a 🧄 on my 🌯
VM
Victor Martinez
Dec 12, 2025
2.0
Siempre tienen estos que abren alas 9am y nunca está abierto asta las 10 quiten esa tontera para no parar uno anda trabajando ponga la hora que abren
FB
Francisco Benitez
Nov 22, 2025
4.0
Good
EC
Ewan Cooper
Nov 14, 2025
5.0
The service here is top notch, and the staff are friendly, polite, and attentive. The place is very clean, which makes the experience even more pleasant. I will definitely return! I had hoped for coleslaw instead of mashed potatoes, but it didn’t take away from an otherwise fantastic meal.
JT
Joann Torres
Nov 6, 2025
2.0
For one the drive thru was a long wait. I finally get to the window to get my food and I asked for cilantro dressing and she told me it was in my salad already. He words were "THE SALAD COME WITH DRESSING IN THE ALREADY"
You know..... People choose to work where they want to and if they can't provide good service..... Why are they there???