Subway

Reviews

• HB

  Hannah Braden

  Oct 7, 2025
  1.0
  I went to this Subway last night 10-6-2025 at 4:54 PM and had the most horrific customer service experience I’ve ever encountered at this location. As soon as I walked in, the girl working, loudly told her friend that there was “no way she was going to be off by 5 now.” I even apologized and told her I’d be quick, and she replied that it wasn’t my fault, but then proceeded to huff, puff, and slam things around the entire time she made our sandwiches. She threw the ingredients together, nothing was properly portioned, and it honestly felt like my presence was a huge inconvenience to her. If she doesn’t want to work there, then maybe she shouldn’t be representing the brand. I usually have great experiences here, especially with the young guy who works there; he’s always friendly and efficient. I get that it’s “just Subway,” but at the end of the day, that’s someone’s meal and basic respect goes a long way. This was unacceptable.
• KP

  Kristine Presentati

  Jul 26, 2025
  1.0
  Online order-Picked up sandwiches and went home (25 min. up the hill). They got the order so wrong it was kind of bizarre. We double checked the online order making sure we weren't at fault and nope, it was them. I tried calling 3 times and no answer, no ability to leave a message. These sandwiches are already too expensive for what they are so not getting what you order is frustrating. No thank you. Won't be getting Subway again.
• JC

  Joanna Commander

  Jun 5, 2024
  1.0
  They nearly scammed me of $7 worth of cookies because they failed to inform me about them being out of stock online when ordering as well as when I came to pick it up at the store. They let me walk out without 1/3 of my order even though I had already paid. When I checked the bag in the car I realized that there were no cookies. I doubled checked my receipt which stated that there should have been. I went back into the store and told the employees about the missing items and the cashier played dumb with me. She did not even offer an alternative, and had failed to provide with a refund. She basically gave me the thousand yard stare and called her manager over to sort out this issue. Thankfully, the manager offered a substitution, but it didn't recover the full amount I paid for the original cookies. I went with the foot-long cookie which was about $5 not including tax as I could not return home without some reimbursement. Unfortunately, all good things come to an end as we were rudely awakened with almost raw, under-baked cookie dough. I had a feeling the employees just wanted to resolve the issue as fast as possible, and I suppose the fastest way was to speed run baking the cookie. I saw the same cashier put it into the oven and not even two minutes later, she popped it out and gave it to me. Wanting to avoid anymore conflict, I decided to just take it and leave quickly, however, I am unsatisfied with the results. As an honorable mention, the interior was poorly placed as chairs and benches were in the way of the line. The overall ambiance and vibe of the store was not very inviting or pleasant to be in, considering the employees seemed as if they were being held against their will. The cashier, I do admit seemed like they were still in training and had no idea on how to provide decent customer service (aka a refund). Very disappointed with the service.
• TM

  T Moseley

  Mar 11, 2024
  5.0
  Subway is better with a smile.....thx paradise for friendly faces with a footlong
• LE

  Lonnie Egger

  Jan 18, 2021
  4.0
  None

Frequently Asked Questions About Subway