Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Panorama City,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.5
1,279 reviews
5 stars
494
4 stars
266
3 stars
164
2 stars
73
1 star
282
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and inattentive to customers' needs.
Food Quality
Many customers reported inconsistent food quality, including overcooked or burnt chicken, missing items, and stale chips.
Cleanliness
The restaurant was frequently described as dirty, with complaints about unkempt dining areas and unsanitary conditions.
Order Accuracy
Customers consistently experienced issues with incomplete orders, missing items, and incorrect food preparation.
Positive Staff Interactions
Some reviews noted positive experiences with specific staff members who provided good service and made customers feel valued.
- SRSandra RojasJan 4, 20261.0Si pudiera no darle estrella lo haría, el servicio es pésimo,te tardan mucho y con mala cara, parece que vas a pedir regalado,pides pollo y te dan pollo qué pareciera del día anterior,las salsas ya están hechadas a perder, la ensalada que pedí el aguacate estaba negro, iba a este establecimiento porque es el que me queda cerca, pero ya no es la primera vez que pasa,buscaré otro lugar. .
- RPRyan PereaJan 4, 20261.0I didnt want to make a review but my experience was just awful here. The service was fine but when we ordered creamy cilantro they just gave us ranch with cilantro in it. The chicken was overly salted and by the end of the night i was sick and this was all id eaten today, (i ordered 2 bowls) for 2 meals today. Im just glad it didnt come out of my nose tbh. Sherman way is a much better location.
- AAAlexDec 21, 20251.0Whenever I order online for delivery, my order is either missing the drink or utensil. This is a repeated occurrence.
- JRJuan RosasDec 20, 20251.0Pollo loco please train staff on the burritos, get one of these guys on the corner to come and teach your staff on making them. Always poor execution
- JPJorge PivaralDec 9, 20255.0They did not have Tea for the customers 😔
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours of El Pollo Loco in Panorama City?
El Pollo Loco is open Monday through Saturday from 9:30 AM to 11:00 PM, and on Sunday from 10:00 AM to 10:30 PM.
Where is El Pollo Loco located in Panorama City?
El Pollo Loco is located at 14429 Roscoe Blvd, Panorama City, CA 91402, USA.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services.
Can customers place orders online or via mobile app?
Yes, customers can order online through the El Pollo Loco website or use the El Pollo Loco app available on the Apple App Store.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco have free Wi-Fi and a drive-through?
Yes, El Pollo Loco provides free Wi-Fi and has a drive-through service for customer convenience.
What kind of cuisine and food does El Pollo Loco specialize in?
El Pollo Loco specializes in authentic Mexican cuisine featuring fire-grilled chicken marinated with a blend of herbs, spices, fruit juices, and garlic, served in various Mexican entrees.
Which nearby restaurants can I visit for bubble tea after dining at El Pollo Loco?
Nearby you can visit 'It's Boba Time' or 'Boba Time' for bubble tea after your meal at El Pollo Loco.
What Filipino restaurants are located close to El Pollo Loco?
Nearby Filipino dining options include 'Toto's Grill', 'DJ Bibingkahan', and 'Dj Bibingkahan Restaurant'.
Is public transit accessible near El Pollo Loco?
Yes, the 'Roscoe / Van Nuys' bus station is nearby, making El Pollo Loco convenient to visit using public transportation.