El Pollo Loco

3.5
1265 reviews
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Business Details

14429 Roscoe Blvd, Panorama City, CA
91402, United States
(818) 895-1925
https://restaurants.elpolloloco.com/ca/panorama-city/14429-roscoe-blvd
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About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Panorama City,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
14429 Roscoe Blvd, Panorama City, CA
91402, United States

Hours

Reviews

3.5
1,265 reviews
5 stars
487
4 stars
265
3 stars
164
2 stars
73
1 star
276

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rude staff, long wait times, and incomplete orders.

Food Quality

Mixed reviews on food quality; some enjoyed the taste while others complained about burnt or low-quality items.

Cleanliness

Many reviews highlighted unsanitary conditions in the dining area and restrooms, with reports of dirty tables and floors.

Customer Experience

Several customers expressed dissatisfaction with the overall dining experience, citing unhelpful staff and lack of attention.

Positive Staff Interactions

A few customers praised specific employees and managers for their helpfulness and good service.
  • SM
    Selene Morones
    6 days ago
    1.0
    Pésimo servicio al cliente , el personal de lo más grosero ! El pollo crudo pésimo !
  • EZ
    Ernesto Zepeda
    Nov 11, 2025
    4.0
    Costumer with 🐕 is no good
  • EG
    Esmeralda Gudino
    Nov 6, 2025
    1.0
    One of the worst pollo locos in the valley Just disgusting. The lettuce in the salad is half rotten, the chicken smells funny and looks weird and just tastes bad, the worst
  • EH
    Elizabeth Hernandez
    Oct 29, 2025
    5.0
    Good investment, fast service 👌
  • JP
    Jorge Peralta
    Oct 14, 2025
    1.0
    Muy mal servisio al joven q tomo mi orden le dije q me pusiera salsa extra no inportava si lo cobrava pero no lo puso me dio una sola salsa y ordene 2 buriitos de pollo x sierto la comida si esta rica pero el.pesimo servisio que dan no me.gusta no volvere a ese lugar espero y capasiten mas asus enpleados x q asi como yo mucha jente dejara de ir a ese lugar
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Frequently Asked Questions About El Pollo Loco

What are the regular opening hours of El Pollo Loco in Panorama City?

El Pollo Loco is open Monday through Saturday from 9:30 AM to 11:00 PM, and on Sunday from 10:00 AM to 10:30 PM.

Where is El Pollo Loco located in Panorama City?

El Pollo Loco is located at 14429 Roscoe Blvd, Panorama City, CA 91402, USA.