While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Panorama City,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
The crazy chicken is my favorite place to eat chicken, but here they do not attend to me. just because I speak Spanish and they ask me that if I have rewars I do not know what happens to these girls alive 2 minutes is that I get closer just to speak Spanish they hang my calls or if I pass through the drive thru they hang me .
ER
Eman Rabadi
Feb 28, 2026
1.0
They keep changing staff all the times and the new ones don't care zero customer service, no smiles ,forgetting half the order by the time you go home they forget either the salsa or something has to be missing. Sadly
AM
Alfredo Montog
Feb 17, 2026
1.0
I just asked how long it would take for the bread to come out and a really rude lady answered. Honestly, they lack customer service, education, and ethics
IG
Isabel Gutierrez
Feb 4, 2026
2.0
I went to the drive thru ordered food had to go in there cus all my food wasn't there walking in to the management fighting with employees so unprofessional I had to literally yell out excuse me i need help to the point where the girl enpoyee was bing super desperctfull with her boss and everyone around Panorama City California Pollo loco need new staff sorry but not sorry
SS
Samantha
Jan 21, 2026
3.0
Hit or Miss at this Location. I Love the food here but this location is mediocre. Probably has to do due with the physical location, homeless & drama are a constant issue. Staff needs to be more motivated
What are the regular opening hours of El Pollo Loco in Panorama City?
El Pollo Loco is open Monday through Saturday from 9:30 AM to 11:00 PM, and on Sunday from 10:00 AM to 10:30 PM.
Where is El Pollo Loco located in Panorama City?
El Pollo Loco is located at 14429 Roscoe Blvd, Panorama City, CA 91402, USA.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services.
Can customers place orders online or via mobile app?
Yes, customers can order online through the El Pollo Loco website or use the El Pollo Loco app available on the Apple App Store.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco have free Wi-Fi and a drive-through?
Yes, El Pollo Loco provides free Wi-Fi and has a drive-through service for customer convenience.
What kind of cuisine and food does El Pollo Loco specialize in?
El Pollo Loco specializes in authentic Mexican cuisine featuring fire-grilled chicken marinated with a blend of herbs, spices, fruit juices, and garlic, served in various Mexican entrees.
Which nearby restaurants can I visit for bubble tea after dining at El Pollo Loco?
Nearby you can visit 'It's Boba Time' or 'Boba Time' for bubble tea after your meal at El Pollo Loco.
What Filipino restaurants are located close to El Pollo Loco?
Nearby Filipino dining options include 'Toto's Grill', 'DJ Bibingkahan', and 'Dj Bibingkahan Restaurant'.
Is public transit accessible near El Pollo Loco?
Yes, the 'Roscoe / Van Nuys' bus station is nearby, making El Pollo Loco convenient to visit using public transportation.
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