While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Panorama City,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Numerous customers reported poor service, including rude staff, long wait times, and incomplete orders.
Food Quality
Mixed reviews on food quality; some enjoyed the taste while others complained about burnt or low-quality items.
Cleanliness
Many reviews highlighted unsanitary conditions in the dining area and restrooms, with reports of dirty tables and floors.
Customer Experience
Several customers expressed dissatisfaction with the overall dining experience, citing unhelpful staff and lack of attention.
Positive Staff Interactions
A few customers praised specific employees and managers for their helpfulness and good service.
SM
Selene Morones
6 days ago
1.0
Pésimo servicio al cliente , el personal de lo más grosero ! El pollo crudo pésimo !
EZ
Ernesto Zepeda
Nov 11, 2025
4.0
Costumer with 🐕 is no good
EG
Esmeralda Gudino
Nov 6, 2025
1.0
One of the worst pollo locos in the valley
Just disgusting. The lettuce in the salad is half rotten, the chicken smells funny and looks weird and just tastes bad, the worst
EH
Elizabeth Hernandez
Oct 29, 2025
5.0
Good investment, fast service 👌
JP
Jorge Peralta
Oct 14, 2025
1.0
Muy mal servisio al joven q tomo mi orden le dije q me pusiera salsa extra no inportava si lo cobrava pero no lo puso me dio una sola salsa y ordene 2 buriitos de pollo x sierto la comida si esta rica pero el.pesimo servisio que dan no me.gusta no volvere a ese lugar espero y capasiten mas asus enpleados x q asi como yo mucha jente dejara de ir a ese lugar
What are the regular opening hours of El Pollo Loco in Panorama City?
El Pollo Loco is open Monday through Saturday from 9:30 AM to 11:00 PM, and on Sunday from 10:00 AM to 10:30 PM.
Where is El Pollo Loco located in Panorama City?
El Pollo Loco is located at 14429 Roscoe Blvd, Panorama City, CA 91402, USA.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services.
Can customers place orders online or via mobile app?
Yes, customers can order online through the El Pollo Loco website or use the El Pollo Loco app available on the Apple App Store.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco have free Wi-Fi and a drive-through?
Yes, El Pollo Loco provides free Wi-Fi and has a drive-through service for customer convenience.
What kind of cuisine and food does El Pollo Loco specialize in?
El Pollo Loco specializes in authentic Mexican cuisine featuring fire-grilled chicken marinated with a blend of herbs, spices, fruit juices, and garlic, served in various Mexican entrees.
Which nearby restaurants can I visit for bubble tea after dining at El Pollo Loco?
Nearby you can visit 'It's Boba Time' or 'Boba Time' for bubble tea after your meal at El Pollo Loco.
What Filipino restaurants are located close to El Pollo Loco?
Nearby Filipino dining options include 'Toto's Grill', 'DJ Bibingkahan', and 'Dj Bibingkahan Restaurant'.
Is public transit accessible near El Pollo Loco?
Yes, the 'Roscoe / Van Nuys' bus station is nearby, making El Pollo Loco convenient to visit using public transportation.