Chipotle Mexican Grill

3.1
920 reviews
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About

Fast Food RestaurantMexican Restaurant
Chipotle Stanford Center is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
180 El Camino Real, Palo Alto, CA
94304, United States

Hours

Reviews

3.1
920 reviews
5 stars
305
4 stars
164
3 stars
100
2 stars
61
1 star
290

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted issues with cleanliness, including dirty tables, overflowing trash bins, and unsanitary conditions in the dining area.

Service Speed

Customers frequently reported long wait times for both in-store orders and mobile pickups, often exceeding the promised time.

Portion Sizes

Several reviews mentioned dissatisfaction with portion sizes, describing them as small or inadequate compared to expectations.

Staff Attitude

Feedback indicated a mix of staff attitudes, with some customers experiencing rudeness or indifference from employees.

Food Quality

While some customers praised the food, many others reported issues with food quality, including overcooked items and missing ingredients.
  • BL
    Boyd Lever
    3 days ago
    1.0
    While ordering yesterday, a line staff member rudely told me to ‘say por favor’ when I indicated ingredients, which felt inappropriate and made the entire interaction awkward.
  • WW
    William
    Dec 29, 2025
    1.0
    Asked for red salsa and fajitas on the side, was charged extra for each without being told ahead of time, normally included unlike guacamole which I would understand but the surprise up charge was frustrating
  • DS
    Da Silva_Tam57
    Dec 27, 2025
    5.0
    Resturant was a little busy, but exceptionaly clean. They did not restrain on a healthy portion and the food was very yummy!
  • AM
    Adam M
    Dec 14, 2025
    1.0
    Placed mobile order. One ordered item was missed in the pack. Plus very little portion, which is much less than the other location.
  • AK
    Abhi Kalakuntla
    Dec 4, 2025
    1.0
    I have been here a couple times and most times have been mid or bad. It’s usually not very clean or takes long time. But my latest order was the absolute worst. My takeaway at this location: expect a subpar experience always. Ordered for pickup through Chipotle app for a 7:40 pickup. My order wasn’t ready until 8:30!! And the store was NOT busy, maybe 7 people max in line. When I got my order, 10 to 15 other orders all came out at once. So meaning the orders were just sitting in the back area just getting cold. Why not just bring them out faster? There were a ton of people just waiting to pickup. While waiting, I just went and waited in line, thinking I can just get my order fulfilled that way considering a couple of people were in line. But I. was refused, told not allowed, and kicked out of line. The staff wasn’t that helpful but I’m not sure if they were frustrated themselves or something. Near the end, while helping people in line, the front cashier ignored me and told me my order wasn’t ready. But when the large batch of orders all came out, it turns out my order was already just sitting there behind him. So it’s incredibly frustrating to be ignored but later turning out my order was just there.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at Stanford Center serve?

Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.

What are the opening hours of Chipotle Mexican Grill at 180 El Camino Real?

The restaurant is open daily from 10:45 AM to 10:00 PM.