Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Palo Alto is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.8
1,095 reviews
5 stars
467
4 stars
299
3 stars
128
2 stars
57
1 star
144
What are people saying?
AI-generated from recent customer reviews
Portion Sizes
Numerous customers complained about small portion sizes, often feeling that they received significantly less food compared to other locations.
Food Quality
There are consistent reports of declining food quality, with complaints about dry meat, stale chips, and overall inconsistency in taste.
Customer Service
Many reviews highlighted poor customer service, including rude staff, mistakes with orders, and a lack of attention to customer needs.
Cleanliness
Several customers noted that the restaurant was dirty and unsanitary, with complaints about the cleanliness of the dining area and food preparation.
Inconsistency
Customers experienced varying levels of service and food quality, leading to frustration and uncertainty about whether to return.
- DMDave Myers5 days ago1.0Ordered a kid’s meal. This is what they gave me. Felt like I was at the Fyre Festival haha
- NNNurkamilNov 16, 20252.0Today at Chipotle I tried to pay with a $100 bill, and the staff refused to accept it, saying they didn’t have change. That is not the customer’s problem. A restaurant should be prepared to provide change and accept cash. On top of that, one of the female employees was aggressive toward me, which made the experience even worse. Very unprofessional and unacceptable service.
- RRreffNov 13, 20251.0Manager yelled at me and threatened to kick me out after I asked for bigger proportions, he also implied I need to lose some weight. Fire the manager he’s extremely rude
- WMWensheng MaoOct 21, 20251.0I am here multiple times a month and recently I found the steak quality is significantly down. So dry and it feels that it has been stored for a very long time. I could not chew most of it and end up throwing away. Please pay attention to the meat quality consistency if you are the store manager and see this review.
- SRSteven RolandOct 15, 20251.0What happened with chipotle?? They seriously reduced the portions and have raised the price for everything across the board/menu! I wouldn’t mind the price hike if the food was decent! But honestly….I would not give this food to a stray dog! Well maybe I would just to satisfy the poor dog’s hunger!! The food sits out on display for a long while and becomes dry and unappealing. When you ask someone to replenish the food they look at you as if you had a third eye or something. I noticed that they had heavy takeaway traffic. I don’t understand how Chipotle has fallen way below standards. They use to be really good….not any longer. That ship has come and gone!!💯💯🤯🧐
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill located in Palo Alto?
Chipotle Mexican Grill is located at 2675 El Camino Real, Palo Alto, CA 94306, USA.
What are the opening hours of Chipotle Mexican Grill in Palo Alto?
Chipotle Mexican Grill in Palo Alto is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Palo Alto offer delivery and pickup services?
Yes, Chipotle Palo Alto offers both in-store pickup and delivery services.
How can I order food online from Chipotle Palo Alto?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle app available on the App Store.
What type of food does Chipotle Mexican Grill in Palo Alto serve?
Chipotle offers customizable Mexican-inspired menu items such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
Can customers earn rewards when ordering at Chipotle Palo Alto?
Yes, customers can sign up for Chipotle Rewards to get exclusive offers and earn free food.
Is Chipotle Palo Alto welcoming to LGBTQ customers?
Yes, Chipotle Mexican Grill in Palo Alto welcomes LGBTQ customers.
What nearby places can I visit before or after dining at Chipotle Palo Alto?
Nearby places of interest include The Palomino, a local landmark and historical building, and the Mayfield Soccer Complex, a popular sports and recreation venue.
Are there convenient services near Chipotle Palo Alto for tech and mobile needs?
Yes, nearby are stores such as T-Mobile and We Fix Macs for mobile phone and computer services, useful if you need tech support before or after your visit.
What transportation or banking facilities are near Chipotle Mexican Grill in Palo Alto?
Nearby facilities include the Bank of America Financial Center for banking needs and multiple mobile phone stores like AT&T and T-Mobile, which can assist with telecommunications while visiting Chipotle.