Chipotle Mexican Grill

Reviews

• AL

  Andy Liu

  Feb 25, 2026
  1.0
  Tonight I had an extremely humiliating and upsetting pickup experience at this Chipotle. I placed a Chipotle app order for pickup under the name Andy L. When I arrived, there were no employees at the pickup area, so I went to take the bag labeled with my name. A cashier abruptly stopped serving another customer, ran over, and yanked the bag out of my hand. That sudden physical action startled me and felt aggressive. I immediately said I was picking up the order for Andy L, and I tried to verify the order contents verbally. She still refused to hand it over and called over another employee. I explained that I did not have my personal phone with me, so I could not open the Chipotle app—I only had a business phone at the time. I provided additional item details(chicken, extra fajita veggies, extra lettuce), but they continued treating me like I was attempting to steal. Eventually I spent several minutes digging through email on my business phone and pulled up the email confirmation. Instead of apologizing for how this was handled, they laughed and made a comment about me “not having confirmation,” then told me, “Just grab your bag and go.” From beginning to end, I was treated like an unwelcome person—not a paying customer. When I asked for an apology for the aggressive and disrespectful behavior, I was told they needed an apology from me. I understand stores need to prevent pickup theft. That does not justify physically grabbing items from customers, escalating the situation, mocking a customer, or refusing basic courtesy once the order is verified. This was embarrassing, stressful, and completely avoidable.
• AC

  Antonia Contreras

  Feb 16, 2026
  1.0
  Food is 👍🏼. Staff 🙈🤢 (specially the 300lb lady in the front). Go to the one at Stanford mall instead
• XP

  Xerneas Pokemon

  Feb 15, 2026
  1.0
  - Portions are especially small - Chicken quality significantly worse than other locations - Service is dismal - Even the small stuff like napkins and drink lids were not stocked Recommend going to Stanford shopping mall location instead
• CJ

  Chen Jin

  Feb 6, 2026
  1.0
  the portion for regular chicken bowl was too tiny! Seriously? Even gave tiny portion of rice? Is rice expensive? I’m confused.
• DM

  D. Mo

  Feb 3, 2026
  1.0
  One of the more egregious offenders for small portions. Obvious common knowledge, but if you were on the fence for pickup/ delivery here, don’t chance it. Completely reminded of why I don’t spend money here anymore. Embarrassing company image

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