El Pollo Loco

4.0
871 reviews
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Business Details

3051 Rancho Vista Blvd, Palmdale, CA
93551, United States
(661) 274-0463
https://restaurants.elpolloloco.com/ca/palmdale/3051-rancho-vista-blvd
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About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Palmdale,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
3051 Rancho Vista Blvd, Palmdale, CA
93551, United States

Hours

Reviews

4.0
871 reviews
5 stars
467
4 stars
190
3 stars
87
2 stars
39
1 star
88

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally praised the food quality, particularly the chicken and sides, although some reported inconsistencies in freshness and preparation.

Service Issues

Multiple reviews highlighted poor service experiences, including long wait times, incorrect orders, and unhelpful staff.

Cleanliness

While some customers noted the restaurant was clean, others reported unsanitary conditions in the kitchen and dining area.

Order Accuracy

There were frequent complaints about missing items and incorrect orders, indicating a need for improvement in order accuracy.

Customer Service

Some staff members received high praise for their friendliness and helpfulness, but overall service experiences varied significantly.
  • AJ
    anna jimenez
    6 days ago
    5.0
    Great customer service.
  • DM
    Don Mosandl
    Oct 14, 2025
    4.0
    The chicken bowls are reasonably priced and lots of food
  • AM
    Annie Macias
    Oct 10, 2025
    1.0
    If you value your time do NOT go here. This is the most poorly run business I have ever seen. Maria does NOT have any management skills …it’s a joke. I waited half an hour in the drive thru only to get to the window and the register isn’t working. When I looked inside the window it was chaos. I’ve never seen anything like it ….the workers looked like they didn’t know what to do… it was hard to watch and confusing cuz I’ve not seen anything like it before. I still can’t believe it but I do believe I will never go there again … first and last. Did I mention I didn’t even get my food after all that wait cuz they didn’t know how to work the register. Do Not go here.
  • AN
    Amy Nersesyan
    Jun 30, 2025
    1.0
    I truly don’t know what the issue is with including the dressing for the salad. I have ordered several times and I have this issue constantly and I have to call to ask to get it included and even then they don’t do it. They’re nice but seriously, include the dressing.
  • EO
    Elijio Garcia Ortiz
    Jun 18, 2025
    5.0
    Great
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Frequently Asked Questions About El Pollo Loco

What are El Pollo Loco's regular operating hours?

El Pollo Loco is open Monday through Saturday from 9:30 AM to 10:30 PM, and on Sunday from 9:30 AM to 10:00 PM.

Does El Pollo Loco offer delivery services?

Yes, El Pollo Loco provides delivery services to customers.