McDonald's

3.7
1345 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
78365 Varner Road, Palm Desert, CA
92211, United States

Hours

Reviews

3.7
1,345 reviews
5 stars
598
4 stars
251
3 stars
217
2 stars
88
1 star
191

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude staff, long wait times, and incorrect orders, leading to a generally negative perception of service.

Food Quality

Many reviews mentioned cold, stale, or poorly prepared food, with several customers expressing disappointment in the overall quality.

Inconsistent Experience

Customers experienced varying levels of service and food quality, with some praising individual staff members while others reported terrible experiences.

Cleanliness

While some noted cleanliness in the dining area, others pointed out dirty restrooms and overflowing trash, indicating inconsistency in maintenance.

App and Ordering Problems

Several customers faced issues with the mobile app and online ordering, leading to frustration and dissatisfaction with their experience.
  • FR
    Fernando Reyes
    Nov 12, 2025
    5.0
    The staff were friendly, and efficient. They bring your meal to you with a smile, and they have free wifi to do your work on.
  • AS
    Adaly Sanchez
    Oct 15, 2025
    1.0
    Horrible Service, I wasn’t even done ordering my meal and the cashier cut me off and sent me to the window, arriving at the window very rude attitude, Waited 10 minutes for my order just for it to come out wrong.
  • MJ
    matthew J.
    Oct 12, 2025
    1.0
    This is the worst McDonalds in socal. Food was cold the staff is rude and if you want good McDonald's drive one more exit.
  • PG
    Phyl G
    Oct 5, 2025
    4.0
    The mc griddle with bacon is good. The service was fine. The atmosphere was.
  • SA
    Stephen Autieri
    Sep 29, 2025
    1.0
    Horrible service horrible food. Waited forever in an empty drive through and no one took my order. After 8 minutes of waiting they tell me to pull forward and instead of taking my order, they start taking someone else's order. I will never come to this sorry excuse for a McDonald's again.

Frequently Asked Questions About McDonald's

What are McDonald's regular operating hours at 78365 Varner Road, Palm Desert, CA?

McDonald's is open daily from 5:00 AM to 11:00 PM.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open every day from 5:00 AM to 11:00 PM.