Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Palm Desert,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.0
841 reviews
5 stars
427
4 stars
197
3 stars
101
2 stars
38
1 star
78
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including rude staff and long wait times.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold, overcooked, or improperly prepared items.
Cleanliness
Several customers noted unsanitary conditions in the dining area and food preparation areas.
Order Accuracy
Frequent complaints about incorrect orders and missing items were reported.
Positive Experiences
Despite the negative feedback, some customers praised specific menu items and noted good service at certain locations.
- NFNicole FiferNov 10, 20253.0It is El Pollo Loco. It was clean and convenient.
- AKAlexandria KnottNov 2, 20251.0Food was awful and service sucked they got order wrong and were to busy talking to each other
- RBRobert BatistaOct 22, 20251.0Terrible service nothing but attitude from the whole staff!! The entire place is dirty! No napkins. Took one bite and the burrito fell apart. Never coming back here
- MHMaricela HinesOct 17, 20252.0Food was cold, I had to eat my salad with a spoon and no napkins were given.
- AGAnthony GonzalesOct 13, 20252.0Queso crunch double chicken bowl was good. Ordered 12 peace chicken meal. However I ordered 4 churros and only got 2.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Palm Desert?
El Pollo Loco is open Monday to Saturday from 9:30 AM to 11:00 PM, and Sunday from 9:30 AM to 11:00 PM as well.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services to its customers.
Can I order El Pollo Loco food online or via an app?
Yes, you can order online through their menu link or via the El Pollo Loco app available on the App Store.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa cards for payment.
Where is El Pollo Loco located in Palm Desert?
El Pollo Loco is located at 34620 Monterey Ave, Palm Desert, CA 92211, USA.
Does El Pollo Loco have free Wi-Fi for customers?
Yes, El Pollo Loco offers free Wi-Fi to its customers.
Is there a drive-through available at El Pollo Loco?
Yes, El Pollo Loco has a drive-through service available.
What nearby restaurants can I visit along with El Pollo Loco?
Nearby you can find La Baguette Vietnamese Sandwiches and El Ranchito Taco Shop, both offering different cuisine options for a varied dining experience.
What beauty and spa services are available near El Pollo Loco?
Close to El Pollo Loco are Diamond Nails, Mirage Nails and Spa, Supercuts, Da-Vi Nails, and Perfect Look Now Hair Salon, offering nail care, haircuts, waxing, and spa treatments.
Are there shopping and retail options near El Pollo Loco?
Yes, nearby retail options include Game Stop for games and entertainment, Lowe's Home Improvement for home needs, Walmart Supercenter, Verizon stores for mobile phones, and Mathis Sleep Center.