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El Pollo Loco

4.0
(849 reviews)

Business Details

34620 Monterey Ave, Palm Desert, CA
92211, United States
(760) 328-5135

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Palm Desert,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
34620 Monterey Ave, Palm Desert, CA
92211, United States

Hours

Reviews

4.0
849 reviews
5 stars
428
4 stars
198
3 stars
102
2 stars
38
1 star
83

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and mistakes with orders.

Food Quality

Mixed feedback on food quality; some customers enjoyed the taste while others reported cold, overcooked, or incorrect meals.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and sticky areas.

Order Accuracy

Many customers experienced issues with incorrect orders and missing items, leading to dissatisfaction.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members and enjoyed certain menu items.
  • BT
    Br3anna Thomas
    Feb 25, 2026
    1.0
    Called after going through the drive through because they gave me the wrong meal and I kept having to ask for missing items at the windows while the person arguing me what I was missing. When I called about the wrong meal that my husband allergic too since they add cabbage.. person that took my order needs to retrained since they cant take orders or not taking orders at all. Wrong whole meal and missing items. Ordered 10 tortillas got 2 and missing queso. They offered me 50% off my next meal. No thank you. U should be offering me a whole new meal.. I spent $37 dollars and you messed up my whole dinner. You think I'm coming back to experience that again. NO!! Manager I spoke to Vennessa Do better. !!! Based off the other reviews and my experience. The whole team at this location needs to be cleaned out and new staff needs to be hired that actually care about there jobs and cooking food and taking orders . N actually want to have customers service.
  • ML
    Miami Eagle Trucking LLC
    Jan 29, 2026
    1.0
    This place is dirty place. They’re nasty.
  • OR
    Oscar Ramirez
    Jan 21, 2026
    5.0
    The best el pollo loco in Coachella valley food fresh and happy teams members
  • AJ
    Alex Jauregui
    Dec 22, 2025
    1.0
    Made a oder thru drive thru and didnt give me tortillas sauces that bs live 20 mins away horrible service
  • JZ
    Jorge E G Zapata
    Dec 19, 2025
    1.0
    The worst attention. Especially that guy Ibea in the counter

Frequently Asked Questions About El Pollo Loco

What are the opening hours of El Pollo Loco in Palm Desert?

El Pollo Loco is open Monday to Saturday from 9:30 AM to 11:00 PM, and Sunday from 9:30 AM to 11:00 PM as well.

Does El Pollo Loco offer delivery services?

Yes, El Pollo Loco provides delivery services to its customers.

Brand Certified Facts from El Pollo Loco

El Pollo Loco partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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