Brand Certified
El Pollo Loco
4.0(849 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
34620 Monterey Ave, Palm Desert, CA
92211, United States
Certified by El Pollo Loco • Mar 01, 2026
(760) 328-5135
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/ca/palm-desert/34620-monterey-ave
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Palm Desert,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
4.0
849 reviews
5 stars
428
4 stars
198
3 stars
102
2 stars
38
1 star
83
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and mistakes with orders.
Food Quality
Mixed feedback on food quality; some customers enjoyed the taste while others reported cold, overcooked, or incorrect meals.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and sticky areas.
Order Accuracy
Many customers experienced issues with incorrect orders and missing items, leading to dissatisfaction.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members and enjoyed certain menu items.
- BTBr3anna ThomasFeb 25, 20261.0Called after going through the drive through because they gave me the wrong meal and I kept having to ask for missing items at the windows while the person arguing me what I was missing. When I called about the wrong meal that my husband allergic too since they add cabbage.. person that took my order needs to retrained since they cant take orders or not taking orders at all. Wrong whole meal and missing items. Ordered 10 tortillas got 2 and missing queso. They offered me 50% off my next meal. No thank you. U should be offering me a whole new meal.. I spent $37 dollars and you messed up my whole dinner. You think I'm coming back to experience that again. NO!! Manager I spoke to Vennessa Do better. !!! Based off the other reviews and my experience. The whole team at this location needs to be cleaned out and new staff needs to be hired that actually care about there jobs and cooking food and taking orders . N actually want to have customers service.
- MLMiami Eagle Trucking LLCJan 29, 20261.0This place is dirty place. They’re nasty.
- OROscar RamirezJan 21, 20265.0The best el pollo loco in Coachella valley food fresh and happy teams members
- AJAlex JaureguiDec 22, 20251.0Made a oder thru drive thru and didnt give me tortillas sauces that bs live 20 mins away horrible service
- JZJorge E G ZapataDec 19, 20251.0The worst attention. Especially that guy Ibea in the counter
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Palm Desert?
El Pollo Loco is open Monday to Saturday from 9:30 AM to 11:00 PM, and Sunday from 9:30 AM to 11:00 PM as well.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services to its customers.
Can I order El Pollo Loco food online or via an app?
Yes, you can order online through their menu link or via the El Pollo Loco app available on the App Store.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa cards for payment.
Where is El Pollo Loco located in Palm Desert?
El Pollo Loco is located at 34620 Monterey Ave, Palm Desert, CA 92211, USA.
Does El Pollo Loco have free Wi-Fi for customers?
Yes, El Pollo Loco offers free Wi-Fi to its customers.
Is there a drive-through available at El Pollo Loco?
Yes, El Pollo Loco has a drive-through service available.
What nearby restaurants can I visit along with El Pollo Loco?
Nearby you can find La Baguette Vietnamese Sandwiches and El Ranchito Taco Shop, both offering different cuisine options for a varied dining experience.
What beauty and spa services are available near El Pollo Loco?
Close to El Pollo Loco are Diamond Nails, Mirage Nails and Spa, Supercuts, Da-Vi Nails, and Perfect Look Now Hair Salon, offering nail care, haircuts, waxing, and spa treatments.
Are there shopping and retail options near El Pollo Loco?
Yes, nearby retail options include Game Stop for games and entertainment, Lowe's Home Improvement for home needs, Walmart Supercenter, Verizon stores for mobile phones, and Mathis Sleep Center.
Brand Certified Facts from El Pollo Loco
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Certified March 01, 2026Yext Knowledge Graph
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