Numerous customers reported long wait times for service, difficulty in getting attention from staff, and poor communication, particularly regarding payment and phone inquiries.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold, stale, or improperly prepared items, including wings and fries.
Staff Performance
While some servers received praise for their friendliness and attentiveness, others were criticized for being rude or inattentive, contributing to a negative dining experience.
Cleanliness
Several customers noted that the restaurant appeared dirty or run down, with specific mentions of unsanitary conditions in the restrooms.
Atmosphere
The restaurant was described as a lively place for watching sports, but some found the noise level overwhelming and the environment stressful.
II
iris
Nov 12, 2025
1.0
every time i try to call the restaurant no one EVER answers. it’s very frustrating and makes me wonder if they even have phones.
VM
Veronica “Ronnie” Mars
Nov 11, 2025
1.0
It is with considerable disappointment and frustration that I share this review of my recent visit to Buffalo Wild Wings. This was not just a poor dining experience; it was a deeply frustrating encounter that highlights a serious decline in both the quality of the food and, more distressingly, the level of customer service, particularly on a day meant to honor veterans.
Food Quality: Dry, Nasty, and "Meh"
Buffalo Wild Wings used to be a reliable spot, but the food quality has plummeted.
• The Wings: They were universally dry and nasty. The very item they are named for was poorly executed, lacking moisture and flavor, making for a truly unappetizing meal.
• The Wait vs. The Reward: While I understand the restaurant often offers a special or promotion for Veterans Day, the sheer length of the wait time was completely unjustified for such a sub-par product. This is decidedly "meh" food that is not worth a long wait.
Appalling Customer Service and Disrespect
The customer service was the most egregious part of this visit. It appears management needs to urgently address the attitude and priorities of their front-of-house staff.
• Hostess's Attitude: The hostess I interacted with had a palpable attitude and demonstrated a clear lack of desire to actually help a paying customer, let alone a veteran customer.
• A Slap in the Face: While she was supposedly assisting me, she asked if I needed more time to order (I promptly said no), then had the gall to excuse herself to bypass me and take the customers who were waiting behind me directly to their seats. This blatant display of rudeness and disregard for my time and presence is completely unacceptable.
Final Verdict: The Place Has Gone Down
This Buffalo Wild Wings location has clearly gone downhill. When you combine long waits, dry and nasty food, and a front-of-house staff that treats customers (especially veterans on a day dedicated to them) with such disrespect, you have a recipe for failure. Don’t waste your time.
KK
Kevin
Oct 27, 2025
1.0
I went to this location before and it was fine, I got no idea what happened to it. I went out with my friends to eat and we got served quickly and received our food within 15-20 minutes of waiting. The food was decent, it wasn't as good at it usually was and the service was terrible. We were done eating and we were forced to wait 40+ minutes just to pay and the time was not an exaggeration. There were several people walking by us and we just felt ignored because all we wanted to do was pay and leave. When it came to finally paying they asked for people who were paying with card first then we waited another 10 minutes, then they came back with the receipts and we still had a friend waiting to pay with cash and it took another 10 minutes for someone to come take the cash, and when they did it took 15-20 minutes just to get the change back. This was the first time I've ever been to a restaurant this understaffed and unorganized, it was genuinely just a bad experience overall. It took over an hour just to pay and leave, somehow receiving the food was faster than paying.
Frequently Asked Questions About Buffalo Wild Wings
What type of food does Buffalo Wild Wings in Palm Desert serve?
Buffalo Wild Wings serves award-winning Buffalo, New York-style wings with your choice of 26 sauces and seasonings.
What are the operating hours of Buffalo Wild Wings in Palm Desert?
The restaurant is open from 11:00 AM to midnight from Monday to Wednesday, extended hours on Thursday (until 1:00 AM), and stays open until 2:00 AM on Friday and Saturday. On Sunday, it opens at 9:30 AM and closes at midnight.
Where is Buffalo Wild Wings located in Palm Desert?
Buffalo Wild Wings is located at 72-920 Highway 111, Palm Desert, CA 92260, USA.
How can I contact Buffalo Wild Wings in Palm Desert?
You can contact Buffalo Wild Wings by phone at +1 760-779-9464.
Does Buffalo Wild Wings in Palm Desert offer takeout services?
Yes, Buffalo Wild Wings is categorized as a takeout restaurant along with being a sports bar and chicken wings restaurant.
What online platforms can I use to learn more or follow Buffalo Wild Wings in Palm Desert?
Information and updates are available on their official website as well as Facebook and Yelp pages.
What nearby restaurants can I visit around Buffalo Wild Wings in Palm Desert?
Nearby restaurants include Denny's, a breakfast and brunch café, and Marie Callender's, offering a variety of dining options.
Are there any banks or financial services close to Buffalo Wild Wings in Palm Desert?
Yes, Chase Bank, California Bank & Trust, FirstBank, and Western Union services are nearby for your banking and money transfer needs.
What nearby places can help with mobile phone needs near Buffalo Wild Wings in Palm Desert?
T-Mobile and Cricket Wireless (inside Gamestop) are nearby mobile phone stores where you can get accessories and phone services.
What nearby places offer beauty and salon services near Buffalo Wild Wings in Palm Desert?
Permanent Makeup By Yen Rist, J Russell The Salon, Desiree Prim Master Illusionist, and Amazing Nails & Spa are nearby spots for beauty and salon treatments.