El Pollo Loco

3.8
1331 reviews
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Business Details

9800 Laurel Canyon Blvd, Pacoima, CA
91331, United States
(818) 897-8968
https://restaurants.elpolloloco.com/ca/pacoima/9800-laurel-canyon-blvd
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About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Pacoima,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
9800 Laurel Canyon Blvd, Pacoima, CA
91331, United States

Hours

Reviews

3.8
1,331 reviews
5 stars
643
4 stars
278
3 stars
141
2 stars
68
1 star
201

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

The quality of food was inconsistent, with complaints about undercooked items, stale ingredients, and missing components in orders.

Cleanliness

Many reviews highlighted unsanitary conditions in the restaurant, including dirty dining areas and restrooms.

Management Concerns

Customers expressed dissatisfaction with management, citing a lack of responsiveness to complaints and poor staff training.

Positive Experiences

Despite the negative feedback, some customers praised the food and service, particularly highlighting friendly staff and quick service on certain occasions.
  • DP
    Dennis Perez
    3 days ago
    5.0
    👍
  • JM
    Jonathan Martinez
    Dec 24, 2025
    1.0
    I've been coming to this location for many years. The worker did take my coupon she said the register is not taking it.
  • LH
    Luis Hernandez
    Dec 22, 2025
    1.0
    Más asqueroso y cochino pollo loco del valley, ay comida en la suelo y ne si puedes poner lo a la basura. Comida asqueroso y los trabajadores no quieren aser nada
  • AG
    ALEX GARCIA
    Dec 8, 2025
    1.0
    Long wait time and my double chicken bowl was not double chicken. I asked for no rice, extra beans the gave extra bean caldo,That was not a good experience. Also the cilantro indy bowl and on the side was already old looking brown. I asked for cilantro dressing for my bowl and was told 90 cents, the he said it's OK but the cilantro dressing was also brownish not fresh at all. I will never ever be back to this pollo loco location also I let the drive thru girl know on intercom I have a app deal and said the scanner is not working. This was another strike for this place. They probably need better management and more polite employees. I DO NOT RECOMMEND THIS POLLO LOCO LOCATION. THANK FOR READING
  • SG
    Sophia Gonzalez
    Nov 23, 2025
    5.0
    Ayer lonche gratis con mis puntos acumulados buena comida
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Frequently Asked Questions About El Pollo Loco

What are the operating hours of El Pollo Loco in Pacoima?

El Pollo Loco is open daily from 10:00 AM to 11:00 PM.

Does El Pollo Loco in Pacoima offer delivery services?

Yes, El Pollo Loco offers delivery services for customers.