Brand Certified
El Pollo Loco
3.8(1334 reviews)
Certified by El Pollo Loco • Feb 22, 2026
Business Details
9800 Laurel Canyon Blvd, Pacoima, CA
91331, United States
Certified by El Pollo Loco • Feb 22, 2026
(818) 897-8968
Certified by El Pollo Loco • Feb 22, 2026
https://restaurants.elpolloloco.com/ca/pacoima/9800-laurel-canyon-blvd
Certified by El Pollo Loco • Feb 22, 2026
About
Certified by El Pollo Loco • Feb 22, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Pacoima,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Feb 22, 2026
Hours
Certified by El Pollo Loco • Feb 22, 2026
Reviews
3.8
1,334 reviews
5 stars
645
4 stars
279
3 stars
141
2 stars
69
1 star
200
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff, incorrect orders, and long wait times.
Food Consistency
The quality of food was inconsistent, with many customers experiencing issues such as undercooked items, missing ingredients, and varying portion sizes.
Cleanliness
Numerous reviews highlighted unsanitary conditions in the restaurant, including dirty dining areas and restrooms.
Management Issues
Several customers mentioned a lack of effective management, leading to poor customer service and operational inefficiencies.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency, as well as enjoying the food on certain occasions.
- ILIvan LopezFeb 18, 20265.0Always dank Love Your hard work and Thank for Feeding Us!
- IIIsiahFeb 10, 20262.0Terrible service Barely any sauce was given for a large order and we didn't get a drink that we ordered or any napkins which is pretty sorry. Better of going to a taco stand
- PXPeter XaymountryJan 14, 20264.0My wife stopped by this El Pollo Loco tonight to pick me up something to eat since she was nearby. I asked for the original pollo bowl with no beans or onion. I also asked if they could add extra salsa in the bowl instead. When my wife went, she said there was no one in the drive thru so she used that to placed the order. They made the bowl exactly how I wanted it. The only issue I had with the bowl was that they didn't give a good portion of chicken. For the price of the bowl, it's really reasonable. How they make it will be determine by the person making the order. I tried the green sauce for the first time with my bowl and I thought it helped give it an extra spicy kick. I enjoyed my bowl, the rice wasn't overcook and there was enough salsa. Just not getting a lot of chicken was the only problem.
- JMJonathan MartinezDec 24, 20251.0I've been coming to this location for many years. The worker did take my coupon she said the register is not taking it.
- LHLuis HernandezDec 22, 20251.0Más asqueroso y cochino pollo loco del valley, ay comida en la suelo y ne si puedes poner lo a la basura. Comida asqueroso y los trabajadores no quieren aser nada
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Pacoima?
El Pollo Loco is open daily from 10:00 AM to 11:00 PM.
Does El Pollo Loco in Pacoima offer delivery services?
Yes, El Pollo Loco offers delivery services for customers.
What types of payment does El Pollo Loco accept?
They accept American Express, Discover, and Visa credit cards.
Can I order food from El Pollo Loco online?
Yes, you can order from their menu online using the quick order link.
Does El Pollo Loco provide catering services?
Yes, catering is available at this location.
Is free Wi-Fi available at El Pollo Loco in Pacoima?
Yes, the restaurant offers free Wi-Fi to customers.
Is there a drive-through at El Pollo Loco Pacoima?
Yes, this location has a drive-through service.
What nearby restaurants can I visit before or after dining at El Pollo Loco?
Nearby you can visit Pizza Loca for pizza, La Chiquita Y El Chiquilin for hot dogs and American fare, or Birrieria El Patron 818 for Mexican fast food in a food truck setting.
Are there any nearby services where I can wash my car or do laundry when visiting El Pollo Loco?
Yes, Mynor Car Wash and Half Price Laundromat are nearby for car washing and laundry services respectively, and Sunshine O Matic offers laundromat, dry cleaning, and bar services.
Where can I find nearby grocery and shopping options close to El Pollo Loco?
Superior Grocers supermarket and Divas Fashion & Nail Boutique clothing store are nearby for grocery shopping and apparel needs.
Brand Certified Facts from El Pollo Loco
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