Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Pacoima,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
1,327 reviews
5 stars
641
4 stars
278
3 stars
142
2 stars
68
1 star
198
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including long wait times, incorrect orders, and rude staff.
Food Quality
Food quality was inconsistent, with complaints about undercooked items, stale ingredients, and missing components in orders.
Cleanliness
The restaurant was frequently described as dirty, with unclean dining areas and restrooms, leading to negative dining experiences.
Management Concerns
Customers expressed dissatisfaction with management's handling of issues, including poor customer service and lack of accountability.
Positive Experiences
Some customers praised the food and service, highlighting specific staff members and positive dining experiences.
- SGSophia Gonzalez1 day ago5.0Ayer lonche gratis con mis puntos acumulados buena comida
- LJLove JxeNov 6, 20255.0Great food love there tostada salads and the new look since they just recently remodeled :)
- JRJosé Miguel Fajardo ramosOct 26, 20251.0Me hicieron esperar como media hora para prepararme una quesadilla y pusieron otras órdenes por delante de la mía que habían llegado después que yo
- BBBenOct 18, 20251.0Hands down the absolute worst El Pollo Loco in the entire valley. The management is terrible, the place is never clean, and the workers don't care in the slightest. Their work ethic is even worse; They sold me a guacamole burrito only to then give me a burrito with no guac I went back to ask about it, they said they'd make me a new one. I get the second one and still no guac, just (LITERALLY) a fingernail's worth of avocado at the end. I ask about it the second time and only then did they tell me that they've been out of guac. They even refused to give me a refund or, at the very least, more avocado on the burrito. I honestly hate that this is the closest location to my work. This location is abysmal and an utter embarrassment to the franchise.
- IAIggy A.Oct 7, 20251.0This location needs to be retrained. Legit the only location that ignores me when I walk up to pick up counter. Had me wait 10 mins ignoring me then finally someone asked what order number only to of course see my order is sitting on the side since I came in. Do better or don't be under customer service. I'm going to start driving out of my way to any other location in the valley. It's the training doesn't matter how many faces change the attitude and culture stays the same.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Pacoima?
El Pollo Loco is open daily from 10:00 AM to 11:00 PM.
Does El Pollo Loco in Pacoima offer delivery services?
Yes, El Pollo Loco offers delivery services for customers.
What types of payment does El Pollo Loco accept?
They accept American Express, Discover, and Visa credit cards.
Can I order food from El Pollo Loco online?
Yes, you can order from their menu online using the quick order link.
Does El Pollo Loco provide catering services?
Yes, catering is available at this location.
Is free Wi-Fi available at El Pollo Loco in Pacoima?
Yes, the restaurant offers free Wi-Fi to customers.
Is there a drive-through at El Pollo Loco Pacoima?
Yes, this location has a drive-through service.
What nearby restaurants can I visit before or after dining at El Pollo Loco?
Nearby you can visit Pizza Loca for pizza, La Chiquita Y El Chiquilin for hot dogs and American fare, or Birrieria El Patron 818 for Mexican fast food in a food truck setting.
Are there any nearby services where I can wash my car or do laundry when visiting El Pollo Loco?
Yes, Mynor Car Wash and Half Price Laundromat are nearby for car washing and laundry services respectively, and Sunshine O Matic offers laundromat, dry cleaning, and bar services.
Where can I find nearby grocery and shopping options close to El Pollo Loco?
Superior Grocers supermarket and Divas Fashion & Nail Boutique clothing store are nearby for grocery shopping and apparel needs.