El Pollo Loco

Reviews

• CS

  Cindy Maria Sanchez

  Mar 29, 2026
  1.0
  If you visit this location, be aware of how you may be treated for something as simple as ordering salsas. It also raises the question of who is hiring and training employees at this location and what standards are being followed. I am a frequent customer and use the rewards system, which reflects that I regularly spend money here. I paid for my order, including extras like sour cream and queso, so this is not about cost. There are also times I purchase without using the app. While I was waiting, a male employee loudly said that I “ordered more salsas than food,” clearly within hearing distance. Another employee even told him to stop because I could hear him, which shows they knew it was inappropriate. When I addressed it, his tone felt dismissive and mocking, especially when he emphasized that the salsas were “free,” as if I was asking for something unreasonable. Other employees attempted to intervene, but the situation was not handled professionally. There was no acknowledgment of the original comment, and instead I was told that my reaction was “disrespectful.” I addressed the employee directly to make it clear that I was placing an order that I paid for. Customers should not feel judged for ordering items that are offered. I have my own business and create content on social media. I mention this only to make it clear that I can pay for anything I order. I have also experienced missing items in previous orders, both paid items and included items, which raises further concern after this experience. If certain items are offered, customers should not be made to feel uncomfortable for requesting them. If there are concerns about portions or cost, they should be addressed through pricing or policy — not through comments toward customers. If adjustments are needed, they should be handled at a management level, not by employees making remarks about customer orders. This experience helps explain the ongoing negative reviews at this location. Customers should not feel judged or uncomfortable for placing an order. This could have been easily avoided with basic professionalism. I previously tried to address concerns constructively by leaving a positive review, hoping to encourage improvement without escalating the issue. However, this experience helps explain the pattern I have noticed with missing items, including salsas and other items that should be included. The situation was not handled properly, and there was no clear attempt to de-escalate or acknowledge the original comment. The remark made by the employee came across as unnecessary and passive-aggressive.
• CA

  Consuelo Alcala

  Feb 25, 2026
  5.0
  Delicioso 😋
• 88

  805Local

  Feb 14, 2026
  1.0
  This place constantly serves old, dry and over cooked chicken breast. It’s happened 9/10 of the last times we’ve ordered chicken breast here. Their rice isn’t traditional, their beans aren’t great either, their salsa also needs a lot of work.
• CL

  California Love

  Feb 8, 2026
  1.0
  Bad service, we were there last night 02-07-2026 around 6:30-7:30 young lady seems new she was doing her job really nice until a culona step in because the young lady didn’t know how to give chance for a $100 bill which not big deal young lady was still doing nice custumer service but the other lady who step in no just made feel bad to the new lady with bad comments but also she was giving us bad attitude to us because of paying with that $100 bill, we were expending over $50 on food anyway, well I soon as she show up in this situation I could tell right away she probably was the one the manager slaps in the freezer when no one around and that’s why she feels especial lol whatever!! Culona needs to do better on customer skills, probably better skills when alone with manage, not going back to culonas place. (Music were loud AH!! Can’t even talk) bad..
• DM

  DMC mando

  Jan 11, 2026
  2.0
  Portions at this location are not worth the price. Purchased a $3 order of regular chips and got 1/4 of the bag. Visit any other location for proper value, it’s already too expensive as it is.

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