Customer Service
Numerous reviews highlighted poor customer service, with reports of rude staff, long wait times, and issues with order accuracy.
Food Quality
Several customers experienced issues with food quality, including cold items, stale taco shells, and food safety concerns.
Cleanliness
The restaurant was frequently described as dirty, with complaints about the dining area and restrooms.
Order Accuracy
Many customers reported incorrect orders and issues with the new kiosk system, leading to frustration.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and noted good food quality on occasion.