Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Orange,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
770 reviews
5 stars
380
4 stars
153
3 stars
77
2 stars
46
1 star
114
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff, incorrect orders, and long wait times.
Food Quality
Many reviews mentioned issues with food quality, such as small portions, dry chicken, and incorrect items in orders.
Cleanliness
Several customers noted cleanliness issues, particularly in the dining area and restrooms.
Pricing Concerns
Customers expressed dissatisfaction with rising prices relative to portion sizes and food quality.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for excellent service and highlighted enjoyable food.
- KFKyle Fields2 days ago1.0Dirty tables, unfriendly staff, shady characters in and out. Chicken was overcooked. Dry. Lacking flavor. Burnt where it was like you were eating broke up bone or overcooked chicken, couldn't be sure. Mashed potatoes were clumpy and gross , couldn't eat them. Would never go back
- JMJose MendozaOct 30, 20251.0Mal servicio,, los empleados con cara de mal genio,, las mesas sucias, máquina son hielo, en la comida no dan la porción que debe llevar
- MGMaria GarciaOct 17, 20251.0It's getting too pricey for the amount of food. The pieces are very, very small. Also there was a neck in my order, I don't remember ever before getting a neck as part of my order, it was gross. I ordered flour tortillas and got corn tortillas and I didn't get beans. Overall I'm very disappointed and dissatisfied.
- PPPJOct 8, 20252.0Ordered the pollo bowl no chicken…. Smallest servings ever. Never got a bowl where off the bag you couldn’t tell there was rice. Every other place is not as stingy on the serving. Becoming a chipotle but even they please the eater a bit. Girl looked like she didn’t want to hear a remark so just left it as is.. just so far won’t come back to this w. Chapman location for sure.
- RRRocio RomoOct 5, 20251.0I ordered a doble chicken tostada combo and the rice was hard and the soda didn’t have any gas and at the window they never give you a receipt.
Frequently Asked Questions About El Pollo Loco
What are the operating hours for El Pollo Loco in Orange, CA?
El Pollo Loco in Orange, CA is open daily from 10:00 AM to 10:30 PM.
Where is El Pollo Loco located?
El Pollo Loco is located at 1519 W Chapman Ave, Orange, CA 92868, USA.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to customers in the Orange, CA area.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Can I order El Pollo Loco food through a mobile app?
Yes, you can order via the El Pollo Loco app, available at https://apps.apple.com/us/app/el-pollo-loco-loco-rewards/id1138437400 or through their online menu at https://order.elpolloloco.com/menu/w-chapman-ave-main-st.
Does El Pollo Loco provide catering services?
Yes, catering is available at El Pollo Loco for your events and gatherings.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco provides free Wi-Fi for its customers.
What nearby restaurants can I visit before or after dining at El Pollo Loco?
Nearby dining options include Pho May, Fuji Grill (Japanese restaurant), and Second Base Bar & Grill, perfect for exploring different cuisines around your visit.
Are there any beauty salons near El Pollo Loco?
Yes, nearby beauty salons include Irmas Hair Salon and Nails, Red Persimmon Nails, and Red Carpet Hair Salon, convenient for a beauty appointment near your meal.
What local amenities are near El Pollo Loco that customers might find useful?
Nearby amenities include Sprint Store for mobile phones, The UPS Store 0018 for shipping and printing needs, and LibertyX Bitcoin ATM for financial services.