Brand Certified
El Pollo Loco
3.9(802 reviews)
Certified by El Pollo Loco • Feb 22, 2026
Business Details
1519 W Chapman Ave, Orange, CA
92868, United States
Certified by El Pollo Loco • Feb 22, 2026
(714) 938-0734
Certified by El Pollo Loco • Feb 22, 2026
https://restaurants.elpolloloco.com/ca/orange/1519-w-chapman-ave
Certified by El Pollo Loco • Feb 22, 2026
About
Certified by El Pollo Loco • Feb 22, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Orange,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Feb 22, 2026
Hours
Certified by El Pollo Loco • Feb 22, 2026
Reviews
3.9
802 reviews
5 stars
406
4 stars
154
3 stars
79
2 stars
49
1 star
114
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with service were mixed, with some praising attentive staff like Felix and Zeneida, while others reported rude or inattentive service, especially in the drive-thru.
Food Quality
Feedback on food quality was inconsistent; while some customers enjoyed fresh and delicious meals, others complained about overcooked chicken, incorrect orders, and small portion sizes.
Cleanliness
Several reviews highlighted cleanliness issues, including dirty tables and unpleasant odors in the dining area, which detracted from the overall experience.
Order Accuracy
Many customers expressed frustration with incorrect orders and missing items, indicating a need for improvement in order accuracy.
Atmosphere
The restaurant's atmosphere received mixed reviews, with some noting a welcoming environment while others described it as hectic and disorganized.
- DEDavid11 ElevenFeb 19, 20265.0I come 3 times a week to this location friendly employees great quality of chicken Quesadilla was great Felipe the manager is very friendly Jessica is amazing with customers
- MBManuel BeraúnFeb 11, 20262.0This is the first time I’ve come to eat at El Pollo Loco. Look, the mistake was thinking that since the roast chicken was good, this one would be as well. This is the first time I’ve come to eat while hungry, and the food tastes so bad. Honestly, the cook deserves a prize, because not just anyone can make something this awful. The chicken, besides being tiny, was dry, salty, and burnt. The salad was inedible, the rice was oily and mistreated, and they definitely weren’t worth the 13 dollars I paid. The worst investment of my life. Pollo, the one and only, El Campero.
- AMAlfredo MercadoFeb 8, 20265.0I just order 8 pieces of leg and tight chicken was hot and great tested server didn’t see clearly the name.
- SMSara MarieJan 27, 20263.0The woman who took my order was wonderful. The guy at the windows not so much. He didnt say one word to me beside the total and had his back to me nearly the whole time & he forgot my salsa. Super lame 😒
- JMjose wilmer gonzalez mendozaJan 26, 20261.0La atención de los empleados es deficiente ,,, ignoran a la gente que está en el frente,,, incluyendo la manager ,,, se enti nde que están ocupados pero ,, no están pendientes de que pueda necesitar el cliente, los dispensadores , algunas opciones de soda vacío, entregan las órdenes incompletas
Frequently Asked Questions About El Pollo Loco
What are the operating hours for El Pollo Loco in Orange, CA?
El Pollo Loco in Orange, CA is open daily from 10:00 AM to 10:30 PM.
Where is El Pollo Loco located?
El Pollo Loco is located at 1519 W Chapman Ave, Orange, CA 92868, USA.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to customers in the Orange, CA area.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Can I order El Pollo Loco food through a mobile app?
Yes, you can order via the El Pollo Loco app, available at https://apps.apple.com/us/app/el-pollo-loco-loco-rewards/id1138437400 or through their online menu at https://order.elpolloloco.com/menu/w-chapman-ave-main-st.
Does El Pollo Loco provide catering services?
Yes, catering is available at El Pollo Loco for your events and gatherings.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco provides free Wi-Fi for its customers.
What nearby restaurants can I visit before or after dining at El Pollo Loco?
Nearby dining options include Pho May, Fuji Grill (Japanese restaurant), and Second Base Bar & Grill, perfect for exploring different cuisines around your visit.
Are there any beauty salons near El Pollo Loco?
Yes, nearby beauty salons include Irmas Hair Salon and Nails, Red Persimmon Nails, and Red Carpet Hair Salon, convenient for a beauty appointment near your meal.
What local amenities are near El Pollo Loco that customers might find useful?
Nearby amenities include Sprint Store for mobile phones, The UPS Store 0018 for shipping and printing needs, and LibertyX Bitcoin ATM for financial services.
Brand Certified Facts from El Pollo Loco
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Certified February 22, 2026Yext Knowledge Graph
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