Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Orange,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
785 reviews
5 stars
394
4 stars
153
3 stars
77
2 stars
48
1 star
113
What are people saying?
AI-generated from recent customer reviews
Service Quality
Feedback on service quality is mixed; while some customers praised friendly and attentive staff, others reported rude service and order inaccuracies.
Food Quality
Many customers enjoyed the food, highlighting its freshness and flavor, but there were numerous complaints about overcooked or poorly prepared items.
Cleanliness
The restaurant's cleanliness received both positive and negative remarks; some noted it was clean, while others pointed out dirty tables and unpleasant odors.
Order Accuracy
Several reviews mentioned issues with order accuracy, including missing items and incorrect food, leading to customer dissatisfaction.
Pricing Concerns
Customers expressed concerns about rising prices and portion sizes, feeling that the value for money has decreased.
- TSTenisha Steen2 days ago5.0Came Back to give them another chance, Ordered the new Double chicken bacon, ranch salad was amazing. It was packaged perfectly a lot of chicken and the service was excellent.
- JTJasmine Tapia5 days ago2.0I love pollo loco but I was disappointed when I got back to work with my order incorrectly. I asked for no pico on my bowl, it had pico. I asked for extra green salsa, only 2 were provided. I also asked for Serrano peppers and none were provided. Also, their bag of chips came with 5 chips only.
- OLOsvaldo LaraDec 29, 20255.0The employee Felix is an exemplary worker and dedicated to his work, thank you for the good service.
- CRChristian RubioDec 21, 20255.0Félix is awesome always cleaning and very helpful. Their food is so good this is my chicken to go spot.
- YLYadira LedesmaDec 21, 20255.0Food was yummy and i’m happy with the service i was provided. Every worker was nice and patient and provided me with all i needed.
Frequently Asked Questions About El Pollo Loco
What are the operating hours for El Pollo Loco in Orange, CA?
El Pollo Loco in Orange, CA is open daily from 10:00 AM to 10:30 PM.
Where is El Pollo Loco located?
El Pollo Loco is located at 1519 W Chapman Ave, Orange, CA 92868, USA.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to customers in the Orange, CA area.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Can I order El Pollo Loco food through a mobile app?
Yes, you can order via the El Pollo Loco app, available at https://apps.apple.com/us/app/el-pollo-loco-loco-rewards/id1138437400 or through their online menu at https://order.elpolloloco.com/menu/w-chapman-ave-main-st.
Does El Pollo Loco provide catering services?
Yes, catering is available at El Pollo Loco for your events and gatherings.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco provides free Wi-Fi for its customers.
What nearby restaurants can I visit before or after dining at El Pollo Loco?
Nearby dining options include Pho May, Fuji Grill (Japanese restaurant), and Second Base Bar & Grill, perfect for exploring different cuisines around your visit.
Are there any beauty salons near El Pollo Loco?
Yes, nearby beauty salons include Irmas Hair Salon and Nails, Red Persimmon Nails, and Red Carpet Hair Salon, convenient for a beauty appointment near your meal.
What local amenities are near El Pollo Loco that customers might find useful?
Nearby amenities include Sprint Store for mobile phones, The UPS Store 0018 for shipping and printing needs, and LibertyX Bitcoin ATM for financial services.