Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Orange,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.0
723 reviews
5 stars
374
4 stars
154
3 stars
79
2 stars
37
1 star
79
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences vary widely, with some praising friendly staff while others report rudeness and inefficiency.
Food Quality
Many customers noted a decline in food quality, particularly with chicken being dry or overcooked, while others still enjoyed the taste.
Cleanliness
Multiple reviews highlighted issues with cleanliness, including dirty tables and restrooms, impacting the dining experience.
Order Accuracy
There are frequent complaints about incorrect orders and missing items, particularly in the drive-thru.
Efficiency
While some customers appreciated the speed of service, others experienced long waits and disorganization during busy times.
- KSKurt R SchmidtNov 2, 20254.0This El Pollo Loco is Great sometimes though it is not consistent. If you visit when busy it's always Good. The times when it's slow then much of the Chicken and Other items have been cooked and are not as Fresh. El Pollo has Some Tasty Food and the Sauces are pretty good too.
- MDMaria DiazOct 19, 20255.0This Pollo Loco is the fastest one I ever visited, great food, customer service and efficiency.
- DCDiego CaceresOct 10, 20255.0Mejor lugar para comer pollo!!
- OVOC VaultingOct 3, 20255.0Got order right in the drive through & were fast & friendly!
- K0KRYSTAL 01Sep 1, 20255.0Great customer service and amazing food!!!
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Orange, CA?
El Pollo Loco in Orange, CA, is open from 9:30 AM to 11:00 PM Monday through Sunday.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services so you can enjoy their meals at home.
Can I order El Pollo Loco food online?
Yes, you can order online through their official order website or via the El Pollo Loco app.
What types of food does El Pollo Loco serve?
El Pollo Loco specializes in Mexican cuisine, particularly fire-grilled chicken dishes and authentic Mexican entrees.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco provides free Wi-Fi for customers.
Does El Pollo Loco have a drive-through service?
Yes, this location of El Pollo Loco offers drive-through service for customer convenience.
Which shopping center is located near El Pollo Loco and could be convenient for shoppers?
Tuskatella Shopping Center is nearby, making it convenient for customers to shop before or after dining.
Are there any other fast food options near El Pollo Loco in Orange?
Yes, nearby fast food restaurants include Jersey Mike’s Subs, Five Guys, Wingstop, Carl’s Jr., and WaBa Grill.
What nearby stores can help with phone or wellness needs around El Pollo Loco?
Nearby stores include The Vitamin Shoppe for health supplements and the AT&T Store for mobile phone products and services.