Brand Certified
El Pollo Loco
4.0(731 reviews)
Certified by El Pollo Loco • Feb 22, 2026
Business Details
1611 E Katella Ave, Orange, CA
92867, United States
Certified by El Pollo Loco • Feb 22, 2026
(714) 532-2766
Certified by El Pollo Loco • Feb 22, 2026
https://restaurants.elpolloloco.com/ca/orange/1611-e-katella-ave
Certified by El Pollo Loco • Feb 22, 2026
About
Certified by El Pollo Loco • Feb 22, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Orange,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Feb 22, 2026
Hours
Certified by El Pollo Loco • Feb 22, 2026
Reviews
4.0
731 reviews
5 stars
379
4 stars
157
3 stars
78
2 stars
37
1 star
80
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with many mentioning dry or overcooked chicken and smaller portion sizes.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff interactions and long wait times.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and restrooms.
Staff Efficiency
While some praised the speed of service during busy times, others experienced delays and disorganization, particularly during peak hours.
- RLRene Lopez5 days ago5.0Muy vuen pollo y la salsa roja picante deliciosa
- WAwawgwg agawgwf6 days ago1.0Order is always wrong. ALWAYS. Either wrong drink, they forget parts of the order, or it's an entirely different order all together. It's actually impressive that I've yet to get my order right a single time.
- DSDavid SchorrJan 15, 20264.0Chips weren't as great as usual, but this is a pretty consistent location.
- KSKurt R SchmidtNov 2, 20254.0This El Pollo Loco is Great sometimes though it is not consistent. If you visit when busy it's always Good. The times when it's slow then much of the Chicken and Other items have been cooked and are not as Fresh. El Pollo has Some Tasty Food and the Sauces are pretty good too.
- MDMaria DiazOct 19, 20255.0This Pollo Loco is the fastest one I ever visited, great food, customer service and efficiency.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Orange, CA?
El Pollo Loco in Orange, CA, is open from 9:30 AM to 11:00 PM Monday through Sunday.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services so you can enjoy their meals at home.
Can I order El Pollo Loco food online?
Yes, you can order online through their official order website or via the El Pollo Loco app.
What types of food does El Pollo Loco serve?
El Pollo Loco specializes in Mexican cuisine, particularly fire-grilled chicken dishes and authentic Mexican entrees.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco provides free Wi-Fi for customers.
Does El Pollo Loco have a drive-through service?
Yes, this location of El Pollo Loco offers drive-through service for customer convenience.
Which shopping center is located near El Pollo Loco and could be convenient for shoppers?
Tuskatella Shopping Center is nearby, making it convenient for customers to shop before or after dining.
Are there any other fast food options near El Pollo Loco in Orange?
Yes, nearby fast food restaurants include Jersey Mike’s Subs, Five Guys, Wingstop, Carl’s Jr., and WaBa Grill.
What nearby stores can help with phone or wellness needs around El Pollo Loco?
Nearby stores include The Vitamin Shoppe for health supplements and the AT&T Store for mobile phone products and services.
Brand Certified Facts from El Pollo Loco
El Pollo Loco partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: