While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Orange,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Customers reported inconsistent food quality, with many mentioning dry or overcooked chicken and smaller portion sizes.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff interactions and long wait times.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and restrooms.
Staff Efficiency
While some praised the speed of service during busy times, others experienced delays and disorganization, particularly during peak hours.
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Rene Lopez
5 days ago
5.0
Muy vuen pollo y la salsa roja picante deliciosa
WA
wawgwg agawgwf
6 days ago
1.0
Order is always wrong. ALWAYS. Either wrong drink, they forget parts of the order, or it's an entirely different order all together. It's actually impressive that I've yet to get my order right a single time.
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David Schorr
Jan 15, 2026
4.0
Chips weren't as great as usual, but this is a pretty consistent location.
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Kurt R Schmidt
Nov 2, 2025
4.0
This El Pollo Loco is Great sometimes though it is not consistent. If you visit when busy it's always Good. The times when it's slow then much of the Chicken and Other items have been cooked and are not as Fresh. El Pollo has Some Tasty Food and the Sauces are pretty good too.
MD
Maria Diaz
Oct 19, 2025
5.0
This Pollo Loco is the fastest one I ever visited, great food, customer service and efficiency.