Brand Certified
El Pollo Loco
3.9(566 reviews)
Certified by El Pollo Loco • Feb 22, 2026
Business Details
18571 E Chapman Ave, Orange, CA
92869, United States
Certified by El Pollo Loco • Feb 22, 2026
(714) 639-6816
Certified by El Pollo Loco • Feb 22, 2026
https://restaurants.elpolloloco.com/ca/orange/18571-e-chapman-ave
Certified by El Pollo Loco • Feb 22, 2026
About
Certified by El Pollo Loco • Feb 22, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Orange,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Feb 22, 2026
Hours
Certified by El Pollo Loco • Feb 22, 2026
Reviews
3.9
566 reviews
5 stars
285
4 stars
114
3 stars
61
2 stars
36
1 star
70
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some customers enjoyed the flavors while others reported dry or bland dishes.
Service Issues
Numerous complaints about poor customer service, including incorrect orders, rude staff, and long wait times.
Cleanliness
Concerns raised about cleanliness in the dining area and restrooms, with reports of dirty tables and floors.
Ordering Experience
Frustration with the kiosk ordering system and issues with mobile app orders, leading to confusion and dissatisfaction.
Staff Friendliness
While some customers praised friendly staff, others noted a lack of empathy and helpfulness from employees.
- AHAshlee HaywoodFeb 13, 20261.0One of the worst customer service I have ever experienced at this location. The one on katella are a lot nicer and actually greet you, instead of throwing bags of food at you in the drive thru like this location.
- DPDanielle PancheriFeb 11, 20261.0I ordered just an iced tea their staffed charged me for the wrong order not once but twice - they said they refunded me but I got no refund checking two days later. My 3 dollar drink turned into nearly 25 dollars for double charging me for a tostada bowl. I live in Newport Beach so gas alone and time isn't worth it - but I will certainly never visit this location again.
- MRmartin rosarioNov 2, 20255.0Grilled chicken to perfection!
- FMFelipe MurilloOct 11, 20251.0Últimamente el restaurante El Pollo Loco ha perdido su sabor. El único bueno es el de South Gate, y el de Santa Barbara, Ca.
- EUEileen UlwellingOct 3, 20253.0They temporarily misplaced my on line order. Created another then found where my original order was hiding
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours for El Pollo Loco in Orange, CA?
El Pollo Loco in Orange, CA is open every day from 10:00 AM to 11:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services for your convenience.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco have a drive-through and free Wi-Fi?
Yes, El Pollo Loco features a drive-through and offers free Wi-Fi to customers.
Is catering available at El Pollo Loco?
Yes, El Pollo Loco provides catering services for events and gatherings.
Where is El Pollo Loco located and how can I contact them?
El Pollo Loco is located at 18571 E Chapman Ave, Orange, CA 92869. You can contact them at +1 714-639-6816 or via email at epl5355@elpolloloco.com.
How can I order food from El Pollo Loco online?
You can order online through their menu and quick order links at https://order.elpolloloco.com/menu/e-chapman-ave-hewes-st or by downloading the El Pollo Loco app.
Which nearby places can I visit for car services when I come to El Pollo Loco?
Nearby car service options include Orange Hand Car Wash for detailing and window tinting, and 911 Windshield Repair and Replacement for auto glass repairs, both conveniently close to El Pollo Loco.
Are there any nearby dessert options after your meal at El Pollo Loco?
Yes, Baskin-Robbins is nearby if you want to enjoy ice cream, bakery treats, or smoothies after dining at El Pollo Loco.
What are some nearby services for pet care around El Pollo Loco?
East Chapman Veterinary Center and Villa Animal Hospital are nearby veterinary centers, and Foothill Feed is a pet store where you can find pet supplies close to El Pollo Loco.
Brand Certified Facts from El Pollo Loco
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Certified February 22, 2026Yext Knowledge Graph
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