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El Pollo Loco

3.9
(566 reviews)

Business Details

18571 E Chapman Ave, Orange, CA
92869, United States
(714) 639-6816

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Orange,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
18571 E Chapman Ave, Orange, CA
92869, United States

Hours

Reviews

3.9
566 reviews
5 stars
285
4 stars
114
3 stars
61
2 stars
36
1 star
70

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some customers enjoyed the flavors while others reported dry or bland dishes.

Service Issues

Numerous complaints about poor customer service, including incorrect orders, rude staff, and long wait times.

Cleanliness

Concerns raised about cleanliness in the dining area and restrooms, with reports of dirty tables and floors.

Ordering Experience

Frustration with the kiosk ordering system and issues with mobile app orders, leading to confusion and dissatisfaction.

Staff Friendliness

While some customers praised friendly staff, others noted a lack of empathy and helpfulness from employees.
  • AH
    Ashlee Haywood
    Feb 13, 2026
    1.0
    One of the worst customer service I have ever experienced at this location. The one on katella are a lot nicer and actually greet you, instead of throwing bags of food at you in the drive thru like this location.
  • DP
    Danielle Pancheri
    Feb 11, 2026
    1.0
    I ordered just an iced tea their staffed charged me for the wrong order not once but twice - they said they refunded me but I got no refund checking two days later. My 3 dollar drink turned into nearly 25 dollars for double charging me for a tostada bowl. I live in Newport Beach so gas alone and time isn't worth it - but I will certainly never visit this location again.
  • MR
    martin rosario
    Nov 2, 2025
    5.0
    Grilled chicken to perfection!
  • FM
    Felipe Murillo
    Oct 11, 2025
    1.0
    Últimamente el restaurante El Pollo Loco ha perdido su sabor. El único bueno es el de South Gate, y el de Santa Barbara, Ca.
  • EU
    Eileen Ulwelling
    Oct 3, 2025
    3.0
    They temporarily misplaced my on line order. Created another then found where my original order was hiding

Frequently Asked Questions About El Pollo Loco

What are the regular opening hours for El Pollo Loco in Orange, CA?

El Pollo Loco in Orange, CA is open every day from 10:00 AM to 11:00 PM.

Does El Pollo Loco offer delivery services?

Yes, El Pollo Loco offers delivery services for your convenience.

Brand Certified Facts from El Pollo Loco

El Pollo Loco partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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