AT
Andonios Tridiimas
Oct 1, 2025
I went to subway to order three sandwiches. One sandwich, the first order, the girl read from my phone and said ok. What type of bread would you like and proceeded to tell me the types, I settled on ham and cheese to which they both exclaimed “ham and cheese” and I said yes please. The one clerk finally was able to say herb & cheese and I said ohhhh! We all smiled and she continued. I pointed to the $6.99 meal deal, because I wanted the “6 inch” sandwiches.
She ultimately messed up the order by putting all veggies on the first order which she read, so I said my friend won’t eat veggies, he hates them. She said, “ well he can take the veggies off” I replied or you can remake the sandwich. The clerk said no, that’s a huge waste and this sandwich will come off my check. I said I’m sorry, and she said your friend can just take the veggies off, I said or maybe you can eat the sandwich? and she said we don’t eat pork or meat (in retrospect, I should’ve told her to just take off the meat, like she told us to do). But I was in uniform, so I moved forward to grab two bags of chips and the other two sandwiches came from the oven. The other clerk said the price and it confused me because she said, the order is $56 dollars, and I asked why, she said because of the meal with chips. I didn’t understand so I said then put the chips back and she stated, you said foot long sandwiches. I replied ma’am I never said foot long. She stated yes you did, we have you on camera, turned to her co-worker and said, “ Didn’t he say foot long?” I told them you can check the video and you’ll see I never said foot long. She said, you can go to another Subway and told her co-worker that the two of them would pay for the sandwiches, packed them up and moved to the rear of the store. I asked for the managers name she said Jay and you can look up his contact information, I asked for their names and they refused, so I took images of there uniform and proceeded to leave, but then she said let me take a video of you, so I said ok & proceeded to tell the manager and of whom she chose to show the video what happened. She stopped the video and asked why are you being so nice. I shook my head left and took photo of the from store address. These women were not friendly, did not make my order correctly, up charged me for foot longs and were very rude.
CI
christopher isla
Sep 29, 2025
This is my local subway and I've ordered sandwiches through their online portal several times without any issues in the past (occasionally, they'd be out of something, but very smooth communication otherwise).
On my last visit, about 6 weeks ago, I ordered two footlong sandwiches. When I got back to work, I opened the bag and found one of my sandwiches was made into a six inch. I go to pickup during my work lunch break and only have 30 minutes, so I was unable to go back. However, I tried to call the store and it kept going straight to a voicemail that is full.
I sent a complaint to Subway later on that day and never heard back from them, but they did eventually reply through email with "case resolved", which obviously it wasn't. Sadly, I will not be returning to this local subway spot, and since they ignored me, I decided to share my experience.