Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 2598 S. Archibald Ave. in Ontario, CA. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Customers frequently reported long wait times and poor service, including unresponsive staff and incorrect orders.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about undercooked pizza, excessive grease, and missing toppings.
Customer Experience
Several customers expressed frustration with the lack of communication regarding order status and missing items, leading to dissatisfaction.
Positive Staff Interactions
Despite the issues, some customers praised individual staff members for their helpfulness and hard work during busy times.
Value Concerns
Customers noted that prices seemed high for the quality and quantity of food received, leading to perceptions of poor value.
AC
Alastair Chung-Jones
Nov 15, 2025
1.0
I experienced the ridiculously high wait time tonight. My pizza (I paid for online) had been ready 10 minutes prior to getting there but i still ended up waiting for about 30 minutes after arriving because the person who was supposed to be taking orders was in the back way more than they were in the front. Maybe they are understaffed (there were at least 2 dedicated people in the back and the third person who was supposed to be handling the front). But the worst part is when i got my pizzas, i found that they didn't even get the order right. It had some of the toppings but it was missing a few like olives and tomatoes. But because I waited so long to get it, and the line was so long of other people waiting, I just took it to not cause anymore delays for others.
KP
Kimberly Payton
Nov 8, 2025
1.0
Food was to be delivered by a third party. Called Pizza Hut to see where my order was Whoever answered the phone on 11/8 @630 was very rude and did not care my food was over 40 minutes late and not yet delivered. Told me he was gonna trespass me if I came up there and was banned from their location because I told him he acted like he didn’t care what was going on. I requested a refund. Told him I was going to come to re order and I was told he would call the police. Really So dissatisfied. All because I wanted my order.
CV
Christian Vasquez
Sep 24, 2025
5.0
Very good overall
JL
joe lee
Aug 24, 2025
1.0
Many times that this had happened. I went to pick up my online order and their employees would just tell me to wait while they are doing other things. I had waited 5 or more minutes while it would only took seconds for them to hang me my pizza. My orders were ready.
RG
robert green
Aug 17, 2025
1.0
This place is such a scam tv special says large but u go on their website now it's a medium they never have any of the specials advertised at this location don't waste ur time or money