Service Quality
Customers frequently reported slow service and poor customer interactions, with some mentioning rude staff.
Food Quality
While many praised the deliciousness of the pupusas and other dishes, there were complaints about inconsistency in food quality, including issues with burnt or poorly prepared items.
Cleanliness
Several reviews highlighted concerns about cleanliness, particularly in the bathrooms and overall restaurant environment.
Staff Performance
Some staff members received positive mentions for their service, while others were criticized for being inattentive or unhelpful.