El Pollo Loco

4.3
1158 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Ontario,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Accepts checksAvailable
  • Drive-throughAvailable

Location

El Pollo Loco
4290 E 4th St, Ontario, CA
91764, United States

Hours

Reviews

4.3
1,158 reviews
5 stars
707
4 stars
267
3 stars
83
2 stars
27
1 star
74

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers praised the deliciousness and freshness of the food, particularly the chicken, but some reported issues with overcooked or poorly prepared items.

Customer Service

While many reviews highlighted friendly cashiers and good service, there were significant complaints about rude staff and poor handling of customer issues.

Cleanliness

The restaurant was noted for being clean, although some customers reported unsanitary conditions in the bathrooms.

Order Accuracy

Several customers experienced issues with incomplete orders or incorrect items, leading to frustration.

Wait Times

Customers frequently mentioned long wait times during busy hours, impacting their overall experience.
  • II
    idk
    Nov 16, 2025
    5.0
    I recommend this place 100%!! They always have really really nice customer service and are patient especially when im ordering new things to order or to try. I went in at 4:24pm to order a new bowl and i was confused on what was inside the street corn bowl. Daniela, the cashier was patient and explained everything inside the bowl and was really nice. The managers here are really nice too! The only bad thing are the bathrooms they are usually really dirty but other then that its the best pollo loco !
  • XS
    Xavier Sandoval
    Nov 13, 2025
    1.0
    Bad service, I tried to order food but that lady was very unrespectable, it's 6:32 at thursday on november 13. She was very unrespectable, she called me inmigrant, thats not correct. I just wanted to order food.😞
  • LM
    Lisa M
    Oct 14, 2025
    5.0
    The ordering experience was good. I ordered the chicken bowl for the first time and man you've got to try out. It's so delicious!! Plenty enough for 2 really. I think I have a new favorite!!
  • BB
    b
    Oct 12, 2025
    1.0
    Ordered today 10/12/25 at almost 5pm. The chicken was extremely salty to the point it had to be thrown away. The salad looked old and they didn't include the gravy with our order. Will not return.
  • AB
    Alene Blum
    Sep 24, 2025
    5.0
    Had to go round and wait for delicious fresh tacos and they gifted church's for the wait 😍 im older so I remember back when fast food use to fo that as a sorry and I appreciate the team who did this and worked at 1 pm on 9/ 24/25

Frequently Asked Questions About El Pollo Loco

What are the regular business hours for El Pollo Loco in Ontario, CA?

El Pollo Loco is open daily from 9:00 AM to 9:00 PM, except on Sundays when it opens at 10:00 AM and closes at 9:00 PM.

Does El Pollo Loco offer delivery services?

Yes, El Pollo Loco provides delivery services to its customers.