Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Ontario,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.3
1,165 reviews
5 stars
711
4 stars
268
3 stars
84
2 stars
27
1 star
75
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some customers enjoyed the flavors while others reported burnt or poorly prepared items.
Customer Service
Customer service experiences vary widely; some staff are praised for friendliness and helpfulness, while others are criticized for rudeness and poor handling of orders.
Cleanliness
Concerns raised about cleanliness, particularly in the bathrooms, with some customers noting that the dining area is generally clean.
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to customer frustration.
Wait Times
Long wait times reported during busy hours, with some customers expressing dissatisfaction with the efficiency of service.
- DHD H1 day ago5.0I live locally and whether I am ordering at the drive-thru or in store they are fast and kind workers. HONESTLY THEY ARE OVER WORKED AND UNDER STAFFED. The food is always delicious and I never hesitate to stop and get food at this location.
- FFFFKDTP1Jan 1, 20265.0Tried this company for the first time this afternoon and glad I did. Had the chipotle guacamole chicken burrito and it was delicious and the young man behind the counter was very friendly. Highly recommend.
- NTN. T.Dec 14, 20255.0The food is always great. Our server was amazing, she was very happy to bring us everything we needed and was always smiling.
- LMLuis MoralesDec 10, 20253.0They just can't get a order right.
- VVVanessaDec 5, 20251.0Not the same food burnt chicken . Been going here since my kids were 2 and 4years old. Mashed potatoes gravy and macaroni taste like sink water. Not even worth a coupon 20 leg and thigh. 2 sides. What happened to this place. See the menu now for the price wow.
Frequently Asked Questions About El Pollo Loco
What are the regular business hours for El Pollo Loco in Ontario, CA?
El Pollo Loco is open daily from 9:00 AM to 9:00 PM, except on Sundays when it opens at 10:00 AM and closes at 9:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services to its customers.
Can I place my El Pollo Loco order online?
Yes, you can order online through their official menu at https://order.elpolloloco.com/menu/.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Check, Discover, and Visa cards.
Where is El Pollo Loco located in Ontario, CA?
El Pollo Loco is located at 4290 E 4th St, Ontario, CA 91764, United States.
What kind of food does El Pollo Loco serve?
El Pollo Loco specializes in fresh, authentic Mexican food, especially fire-grilled chicken marinated in a special blend of herbs, spices, fruit juices, and garlic.
Does El Pollo Loco offer catering and drive-thru services?
Yes, El Pollo Loco offers catering services and also has a drive-thru for convenient service.
What banks are located near El Pollo Loco?
US Bank is located nearby, which can be useful if you need banking services before or after visiting El Pollo Loco.
What dining options are available near El Pollo Loco for other meal preferences?
Nearby dining options include Boston's Restaurant & Sports Bar for pizza lovers, Green Mango Thai Bistro for Asian cuisine, Olive Garden for Italian food, and Juice It Up for smoothies and juices.
Are there any nearby places where I can shop or get services around El Pollo Loco?
Yes, nearby places include The UPS Store for printing and shipping, Kohl's for department store shopping, Sephora for beauty supplies, and various professional services like Shred Nations and Legal Services by Vivian B. Randolph.