Brand Certified
El Pollo Loco
4.3(1170 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
4290 E 4th St, Ontario, CA
91764, United States
Certified by El Pollo Loco • Mar 01, 2026
(909) 476-8771
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/ca/ontario/4290-e-4th-st
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Ontario,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
4.3
1,170 reviews
5 stars
712
4 stars
269
3 stars
84
2 stars
27
1 star
78
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some experiencing overcooked or poorly prepared items, while others praised the freshness and taste.
Service Issues
Multiple reviews highlighted poor customer service, including rude staff interactions and order inaccuracies.
Cleanliness
Some customers noted cleanliness issues, particularly in the bathrooms, while others mentioned the restaurant being clean overall.
Staffing Challenges
Several reviews indicated that the restaurant is often understaffed, leading to long wait times and service delays.
Positive Experiences
Despite the issues, many customers expressed enjoyment of the food and positive interactions with certain staff members.
- DDDesireeFeb 8, 20261.0April is so unprofessional. Im always missing half my order when she is there
- LLleojasadyJan 25, 20265.0Mi lugar favorito para tomar mi lonche😍
- JCJay CJan 21, 20261.0I love coming here to get my chicken bowls but I’m unfortunately going to stop because for the past 3 visits my beans in my pollo bowl are always hard. Like 25% soft beans and the other hard and hard inside and it always throws me off when eating so I throw it away. And bring back vitamin water please.
- DHD HJan 11, 20265.0I live locally and whether I am ordering at the drive-thru or in store they are fast and kind workers. HONESTLY THEY ARE OVER WORKED AND UNDER STAFFED. The food is always delicious and I never hesitate to stop and get food at this location.
- FFFFKDTP1Jan 1, 20265.0Tried this company for the first time this afternoon and glad I did. Had the chipotle guacamole chicken burrito and it was delicious and the young man behind the counter was very friendly. Highly recommend.
Frequently Asked Questions About El Pollo Loco
What are the regular business hours for El Pollo Loco in Ontario, CA?
El Pollo Loco is open daily from 9:00 AM to 9:00 PM, except on Sundays when it opens at 10:00 AM and closes at 9:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services to its customers.
Can I place my El Pollo Loco order online?
Yes, you can order online through their official menu at https://order.elpolloloco.com/menu/.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Check, Discover, and Visa cards.
Where is El Pollo Loco located in Ontario, CA?
El Pollo Loco is located at 4290 E 4th St, Ontario, CA 91764, United States.
What kind of food does El Pollo Loco serve?
El Pollo Loco specializes in fresh, authentic Mexican food, especially fire-grilled chicken marinated in a special blend of herbs, spices, fruit juices, and garlic.
Does El Pollo Loco offer catering and drive-thru services?
Yes, El Pollo Loco offers catering services and also has a drive-thru for convenient service.
What banks are located near El Pollo Loco?
US Bank is located nearby, which can be useful if you need banking services before or after visiting El Pollo Loco.
What dining options are available near El Pollo Loco for other meal preferences?
Nearby dining options include Boston's Restaurant & Sports Bar for pizza lovers, Green Mango Thai Bistro for Asian cuisine, Olive Garden for Italian food, and Juice It Up for smoothies and juices.
Are there any nearby places where I can shop or get services around El Pollo Loco?
Yes, nearby places include The UPS Store for printing and shipping, Kohl's for department store shopping, Sephora for beauty supplies, and various professional services like Shred Nations and Legal Services by Vivian B. Randolph.
Brand Certified Facts from El Pollo Loco
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Certified March 01, 2026Yext Knowledge Graph
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