Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Ontario,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.3
1,158 reviews
5 stars
707
4 stars
267
3 stars
83
2 stars
27
1 star
74
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers praised the deliciousness and freshness of the food, particularly the chicken, but some reported issues with overcooked or poorly prepared items.
Customer Service
While many reviews highlighted friendly cashiers and good service, there were significant complaints about rude staff and poor handling of customer issues.
Cleanliness
The restaurant was noted for being clean, although some customers reported unsanitary conditions in the bathrooms.
Order Accuracy
Several customers experienced issues with incomplete orders or incorrect items, leading to frustration.
Wait Times
Customers frequently mentioned long wait times during busy hours, impacting their overall experience.
- IIidkNov 16, 20255.0I recommend this place 100%!! They always have really really nice customer service and are patient especially when im ordering new things to order or to try. I went in at 4:24pm to order a new bowl and i was confused on what was inside the street corn bowl. Daniela, the cashier was patient and explained everything inside the bowl and was really nice. The managers here are really nice too! The only bad thing are the bathrooms they are usually really dirty but other then that its the best pollo loco !
- XSXavier SandovalNov 13, 20251.0Bad service, I tried to order food but that lady was very unrespectable, it's 6:32 at thursday on november 13. She was very unrespectable, she called me inmigrant, thats not correct. I just wanted to order food.😞
- LMLisa MOct 14, 20255.0The ordering experience was good. I ordered the chicken bowl for the first time and man you've got to try out. It's so delicious!! Plenty enough for 2 really. I think I have a new favorite!!
- BBbOct 12, 20251.0Ordered today 10/12/25 at almost 5pm. The chicken was extremely salty to the point it had to be thrown away. The salad looked old and they didn't include the gravy with our order. Will not return.
- ABAlene BlumSep 24, 20255.0Had to go round and wait for delicious fresh tacos and they gifted church's for the wait 😍 im older so I remember back when fast food use to fo that as a sorry and I appreciate the team who did this and worked at 1 pm on 9/ 24/25
Frequently Asked Questions About El Pollo Loco
What are the regular business hours for El Pollo Loco in Ontario, CA?
El Pollo Loco is open daily from 9:00 AM to 9:00 PM, except on Sundays when it opens at 10:00 AM and closes at 9:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services to its customers.
Can I place my El Pollo Loco order online?
Yes, you can order online through their official menu at https://order.elpolloloco.com/menu/.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Check, Discover, and Visa cards.
Where is El Pollo Loco located in Ontario, CA?
El Pollo Loco is located at 4290 E 4th St, Ontario, CA 91764, United States.
What kind of food does El Pollo Loco serve?
El Pollo Loco specializes in fresh, authentic Mexican food, especially fire-grilled chicken marinated in a special blend of herbs, spices, fruit juices, and garlic.
Does El Pollo Loco offer catering and drive-thru services?
Yes, El Pollo Loco offers catering services and also has a drive-thru for convenient service.
What banks are located near El Pollo Loco?
US Bank is located nearby, which can be useful if you need banking services before or after visiting El Pollo Loco.
What dining options are available near El Pollo Loco for other meal preferences?
Nearby dining options include Boston's Restaurant & Sports Bar for pizza lovers, Green Mango Thai Bistro for Asian cuisine, Olive Garden for Italian food, and Juice It Up for smoothies and juices.
Are there any nearby places where I can shop or get services around El Pollo Loco?
Yes, nearby places include The UPS Store for printing and shipping, Kohl's for department store shopping, Sephora for beauty supplies, and various professional services like Shred Nations and Legal Services by Vivian B. Randolph.