Brand Certified
El Pollo Loco
4.2(905 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
668 W Holt Ave, Ontario, CA
91762, United States
Certified by El Pollo Loco • Mar 01, 2026
(909) 983-7181
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/ca/ontario/668-w-holt-ave
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Ontario,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
4.2
905 reviews
5 stars
554
4 stars
158
3 stars
69
2 stars
35
1 star
89
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers praised the taste and freshness of the food, but there were complaints about overcooked chicken and inconsistent portion sizes.
Service Issues
Several reviews highlighted poor service experiences, including incorrect orders, rude staff, and long wait times.
Cleanliness
Mixed feedback on cleanliness; some customers noted a clean environment while others reported dirty dining areas.
Value for Money
Many customers felt the food was a good value, but some expressed dissatisfaction with portion sizes and pricing.
Staff Friendliness
While some customers appreciated friendly and helpful staff, others reported rude interactions.
- PZPedro Zamudio1 day ago1.0the chicken was raw and i got food poisoning and threw it all up last night i don’t recommend and they are rude as well and pricey
- MGMahda GuzmanJan 14, 20265.0Pollo bowl is my go to for a quick and economical lunch. Healthy too! I recommend!
- BBBeauregard Shideler (Beau)Jan 13, 20265.0This is the best chicken around and their flame grilled combos are an extreme value. I take advantage of several times a week. Great food at prices lower than I could cook for myself.
- VVValinaJan 2, 20265.0Got a burrito w queso was super delicious and big enough to share.
- ICIrene CastilloNov 28, 20252.0Esnla tercer ves que compro burrito de pollo ,y el pollo esta quemado y salados me he dado cuenta que los burritos los hacen con las piezas que no están bien o están quemadas
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Ontario, CA?
El Pollo Loco is open daily from 9:30 AM to 10:00 PM, with extended hours until 11:00 PM on Fridays and Saturdays.
Where is El Pollo Loco located in Ontario, CA?
El Pollo Loco is located at 668 W Holt Ave, Ontario, CA 91762, United States.
Does El Pollo Loco offer delivery and catering services?
Yes, El Pollo Loco offers both delivery and catering services to its customers.
What types of payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, Visa, and checks as payment methods.
Can I order El Pollo Loco food online or via an app?
Yes, you can order online through their website or via the El Pollo Loco app available in the App Store.
What is special about El Pollo Loco's food preparation?
El Pollo Loco uses whole chickens marinated in a special blend of herbs, spices, fruit juices, and garlic, then fire-grilled on open-flame grills, offering authentic Mexican entrees.
Does El Pollo Loco have free Wi-Fi and drive-through service?
Yes, El Pollo Loco provides free Wi-Fi and features a drive-through for customer convenience.
What nearby food options are available near El Pollo Loco?
Nearby food options include Miss Donuts for bakery and coffee, Burger King and The Habit Burger Grill for fast food, and Fiesta Fruits and Islas Tropical Fruits for smoothies and juices.
Are there any nearby services or amenities customers can use near El Pollo Loco?
Yes, customers can visit ACE Cash Express for financial services, Town-And-Country-Laundromat for laundry needs, or H&R Block for tax services nearby.
What nearby hotels or motels are close to El Pollo Loco for travelers?
Golden Bear Inn is a nearby hotel where travelers can stay when visiting the area around El Pollo Loco.
Brand Certified Facts from El Pollo Loco
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