Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Ontario,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.2
896 reviews
5 stars
549
4 stars
158
3 stars
69
2 stars
34
1 star
86
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported a mix of exceptional and poor service experiences, with some praising friendly staff while others noted rude interactions and order mistakes.
Food Quality
Feedback on food quality varied, with many enjoying the taste but others complaining about overcooked or poorly prepared items.
Cleanliness
Several reviews mentioned cleanliness issues, particularly in the dining area and bathrooms.
Order Accuracy
Multiple customers expressed frustration with incorrect orders and missing items, indicating a recurring problem with order fulfillment.
Atmosphere
The atmosphere received positive remarks, with many customers appreciating the friendly environment and helpful staff.
- SMSelenia Maldonado1 day ago1.0Muy mal atiende una mujer blanca que hay ahí hoy domingo cree que uno va a pedirle comida de gratis si uno va a comprar y por uno esque tienen trabajo de dejo todas las salas regadas en toda la bolsa
- NMNelo MartinezOct 27, 20251.0Un lugar sucio.
- EEElizabethOct 13, 20255.0It’s rare to get exceptional service at a fast-food drive-thru, but this location exceeded expectations! My food came out quickly, and the lady at the window was sweet, kind, and had a smile the whole time. I asked for extra dressing and she handled it without any issues. Definitely visiting this location again!
- HVHaley VerhoevenSep 30, 20252.0This store constantly messes up my order. They miss so many things, missing drinks sauces and guac. Every time I go it’s the same thing.
- CHCyndi HurzelerSep 24, 20251.0Went to go get lunch. They had a catering order and used every single piece of white meat for that order so they had zero white meat available for at least 25 minutes. Absolutely ridiculous!!!
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Ontario, CA?
El Pollo Loco is open daily from 9:30 AM to 10:00 PM, with extended hours until 11:00 PM on Fridays and Saturdays.
Where is El Pollo Loco located in Ontario, CA?
El Pollo Loco is located at 668 W Holt Ave, Ontario, CA 91762, United States.
Does El Pollo Loco offer delivery and catering services?
Yes, El Pollo Loco offers both delivery and catering services to its customers.
What types of payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, Visa, and checks as payment methods.
Can I order El Pollo Loco food online or via an app?
Yes, you can order online through their website or via the El Pollo Loco app available in the App Store.
What is special about El Pollo Loco's food preparation?
El Pollo Loco uses whole chickens marinated in a special blend of herbs, spices, fruit juices, and garlic, then fire-grilled on open-flame grills, offering authentic Mexican entrees.
Does El Pollo Loco have free Wi-Fi and drive-through service?
Yes, El Pollo Loco provides free Wi-Fi and features a drive-through for customer convenience.
What nearby food options are available near El Pollo Loco?
Nearby food options include Miss Donuts for bakery and coffee, Burger King and The Habit Burger Grill for fast food, and Fiesta Fruits and Islas Tropical Fruits for smoothies and juices.
Are there any nearby services or amenities customers can use near El Pollo Loco?
Yes, customers can visit ACE Cash Express for financial services, Town-And-Country-Laundromat for laundry needs, or H&R Block for tax services nearby.
What nearby hotels or motels are close to El Pollo Loco for travelers?
Golden Bear Inn is a nearby hotel where travelers can stay when visiting the area around El Pollo Loco.