Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Ontario,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.5
456 reviews
5 stars
201
4 stars
75
3 stars
47
2 stars
36
1 star
97
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including burnt chicken, dry meals, and missing ingredients.
Customer Service
Customer service experiences varied widely, with some praising staff for their friendliness while others reported rudeness and inefficiency.
Cleanliness
Several reviews mentioned cleanliness issues within the restaurant, including dirty conditions and lack of proper sanitation.
Order Accuracy
Numerous customers experienced problems with missing items or incorrect orders, leading to frustration.
Value for Money
While some customers felt the prices were reasonable for the quality, others felt they received poor value due to small portions and unsatisfactory food.
- AKAdnan KarimOct 27, 20254.0El Pollo Loco, a fast-food chain outpost on East 4th Street in Ontario, offers Mexican classics made with fire-grilled chicken. Their user-friendly app makes ordering convenient. I ordered a meal for two, including Small Mac n Cheese, Small Corn, Loco Side Salad, Churro, four Corn Tortillas, and two Legs & Thighs. The total cost, including tax, was $15.21 and reasonable. In just 15 minutes, I received a notification that my food was ready for pickup. I arrived promptly and found the restaurant nearly empty. The interior was clean, with staff frequently cleaning the tables. The friendly woman at the counter greeted me warmly and efficiently took my order details. I was able to pick up my food almost immediately. The food was delicious. The Grilled Chicken Legs and Thighs were perfectly cooked and flavorful. The Mac n Cheese, Corn, Salad, and Churro were also tasty. I thoroughly enjoyed my meal and plan to return soon to try more of their dishes.
- DLdarlina lopezOct 23, 20255.0The server was pretty rude and inefficient when calling me to the counter with only 1/2 of my order ready, but the manager on duty just now stepped up and addressed the issue, apologized, and resolved it while dealing with a crowded store.
- GGGienOct 6, 20251.0I dunno who the cook was yesterday about 2pm but they sucked! My chicken was all burnt
- VLVeronica LayosOct 3, 20253.0Stingy lol gave us 3 small containers of salsa for our 16 pc family meal even after my dad asked for extra so here’s one star per container
- MLMiguel LopezOct 2, 20255.0I had an amazing experience at El Pollo Loco! The food was fresh, flavorful, and perfectly cooked — especially the fire-grilled chicken, which was juicy and full of that signature smoky flavor. The staff were incredibly friendly, attentive, and made me feel genuinely welcome. The restaurant was clean and well-maintained, and my order was prepared quickly and accurately. You can really tell they take pride in what they do. I’ll definitely be coming back — highly recommend!
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Ontario, CA?
El Pollo Loco is open Monday through Saturday from 10:00 AM to 10:30 PM, and on Sundays from 10:30 AM to 10:30 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services.
Can I order El Pollo Loco food through their mobile app?
Yes, you can order using the El Pollo Loco app available at https://apps.apple.com/us/app/el-pollo-loco-loco-rewards/id1138437329.
What is the address of El Pollo Loco in Ontario, CA?
El Pollo Loco is located at 1865 E 4th St, Suite A, Ontario, CA 91764, USA.
Which payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa cards.
Does El Pollo Loco have a drive-through and free Wi-Fi?
Yes, El Pollo Loco has a drive-through and offers free Wi-Fi to customers.
What nearby places are close to El Pollo Loco for shopping or other dining options?
Nearby places include Lucky Fashion for shopping, Subway and Taco Bell for alternative fast food dining, and Sizzler steakhouse for casual dining.
Are there any nearby health services or clinics close to El Pollo Loco?
Yes, Guo Chinese Medical Center and Rancho Clinica Medica Familiar are nearby health and medical service providers.
Where can I find other chicken or Mexican restaurants near El Pollo Loco?
Nearby options include Louisiana Fried Chicken, Popeyes® Louisiana Kitchen, Fredy's Tacos, and Taco Bell for similar cuisine.
Is El Pollo Loco suitable for catering and late-night food needs?
Yes, the restaurant offers catering services and serves late-night food until 10:30 PM daily.