Brand Certified
El Pollo Loco
3.8(683 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
1180 East Philadelphia, Ontario, CA
91761, United States
Certified by El Pollo Loco • Mar 01, 2026
(909) 930-6126
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/ca/ontario/1180-east-philadelphia
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Ontario,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
3.8
683 reviews
5 stars
338
4 stars
134
3 stars
67
2 stars
38
1 star
106
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates inconsistent customer service, with some employees displaying poor attitudes and lack of attentiveness.
Food Quality
Many customers reported issues with food quality, including blandness, dryness, and incorrect orders.
Cleanliness
The cleanliness of the restaurant was noted as inconsistent, with some reviews mentioning unsanitary conditions.
Order Accuracy
Numerous customers experienced problems with order accuracy, often receiving incorrect items or missing components.
Technology Issues
Customers expressed frustration with the self-service kiosks, which sometimes malfunctioned or did not allow for proper order customization.
- HAHugo ActéFeb 4, 20262.0terrible customer service
- JJJerry JenkinsJan 25, 20263.0There food is delicious! BUT.... the employees do not wear hairnets so... from time to time you'll experience hair in your food.
- SHStan HansenDec 16, 20252.0Manager was on her cell phone and not doing her job she got order wrong
- DDDonaldNov 13, 20251.0Ordered the Queso Guacamole Chicken Burrito once I cut into it there was NO queso at all, it also had a weird, unclean taste to it and it was super bland. Chipotle soooo much better. And yes, NO personal service here all kiosk. I won’t order from this location again. 0 stars for ZERO service.
- CACrystal AyalaNov 2, 20255.0My experience here at pollo loco is amazing, during night shift Krystal made sure to welcome me and my babies with a Big Smile in our faces, also great customer service with her!! Kudos to her❤️❤️✨️✨️ Thank you Krystal for your hard work ❤️
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Ontario, CA?
El Pollo Loco is open Monday to Friday from 9:30 AM to 11:00 PM, Saturday from 9:30 AM to 10:30 PM, and Sunday from 9:30 AM to 10:30 PM.
Does El Pollo Loco in Ontario offer delivery services?
Yes, El Pollo Loco offers delivery services so you can enjoy their food at home.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
How can I order food from El Pollo Loco online?
You can order online via their website or through their app, El Pollo Loco, available on the Apple App Store.
What kind of cuisine does El Pollo Loco serve?
El Pollo Loco serves fresh, authentic Mexican food, with an emphasis on fire-grilled chicken and handmade guacamole and salsas.
Is there free Wi-Fi available at El Pollo Loco in Ontario?
Yes, El Pollo Loco offers free Wi-Fi to its customers.
Are there other Mexican or fast food restaurants near El Pollo Loco in Ontario?
Yes, nearby options include Chipotle Mexican Grill, Qdoba Mexican Eats, Taco Hut, Los Primos Mexican Food, McDonald's, Panda Express, and Jersey Mike's Subs.
Where can I find other dining options near El Pollo Loco?
Nearby dining options include Wabi Sabi Japanese for sushi and Japanese cuisine, Magic Hawaiian Barbeque for Hawaiian dishes, and Red Brick Pizza or Pizza Pirates for pizza lovers.
Are there any convenient banking or ATM services close to El Pollo Loco?
Yes, U.S. Bank, US Bank, U.S. Bank ATM, Wells Fargo ATM, and LibertyX Bitcoin ATM are all near El Pollo Loco, making banking and cash access easy for customers.
What other services can I access nearby when visiting El Pollo Loco?
Near El Pollo Loco, you can find services like the AT&T Store for mobile accessories, Western Union for money transfers, Office Depot for office supplies, and local beauty and spa establishments like Cielo Mio Spa and Lotus Day Spa & Salon.
Brand Certified Facts from El Pollo Loco
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Certified March 01, 2026Yext Knowledge Graph
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