El Pollo Loco

3.8
677 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Ontario,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
1180 East Philadelphia, Ontario, CA
91761, United States

Hours

Reviews

3.8
677 reviews
5 stars
335
4 stars
135
3 stars
65
2 stars
36
1 star
106

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including dry chicken, incorrect orders, and lack of flavor.

Customer Service

Service was frequently criticized for being slow, unhelpful, and unfriendly, with several customers noting poor interactions with staff.

Cleanliness

The cleanliness of the restaurant was inconsistent, with some customers noting it was not well-maintained.

Order Accuracy

Numerous reviews highlighted problems with order accuracy, including missing items and incorrect modifications.

Management Response

Some customers appreciated the efforts of the manager in addressing issues, but overall, there were complaints about management's responsiveness to problems.
  • DD
    Donald
    Nov 13, 2025
    1.0
    Ordered the Queso Guacamole Chicken Burrito once I cut into it there was NO queso at all, it also had a weird, unclean taste to it and it was super bland. Chipotle soooo much better. And yes, NO personal service here all kiosk. I won’t order from this location again. 0 stars for ZERO service.
  • CA
    Crystal Ayala
    Nov 2, 2025
    5.0
    My experience here at pollo loco is amazing, during night shift Krystal made sure to welcome me and my babies with a Big Smile in our faces, also great customer service with her!! Kudos to her❤️❤️✨️✨️ Thank you Krystal for your hard work ❤️
  • AV
    Alejandro Vega
    Oct 28, 2025
    5.0
    One of the chicken lokes I been to
  • AN
    Ashley Norris
    Oct 24, 2025
    1.0
    Do NOT eat here. I was in the drive thru about a week ago. While I was waiting for my order I saw an employee holding a bowl of food. She licked her fingers then wiped them on her pants. After that she went and grabbed cilantro with the same hand and no glove. I told the manager, Danny, and he said he didn’t see it. I told him I saw it and she needed to be sent home for health violation. He repeated “I didn’t see it” I contacted corporate regarding this and I got an email that basically said thanks for letting us know. Stay away from this place.
  • ML
    M L
    Oct 19, 2025
    2.0
    This was just bad. My large order was wrong and I did a survey saying my oder was missing items/wrong...nothing. The workers don't even speak to customers when they walk in. When you have to speak to them, they speak to you like you're bothering them.

Frequently Asked Questions About El Pollo Loco

What are the opening hours of El Pollo Loco in Ontario, CA?

El Pollo Loco is open Monday to Friday from 9:30 AM to 11:00 PM, Saturday from 9:30 AM to 10:30 PM, and Sunday from 9:30 AM to 10:30 PM.

Does El Pollo Loco in Ontario offer delivery services?

Yes, El Pollo Loco offers delivery services so you can enjoy their food at home.