Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Ontario,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
677 reviews
5 stars
335
4 stars
135
3 stars
65
2 stars
36
1 star
106
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including dry chicken, incorrect orders, and lack of flavor.
Customer Service
Service was frequently criticized for being slow, unhelpful, and unfriendly, with several customers noting poor interactions with staff.
Cleanliness
The cleanliness of the restaurant was inconsistent, with some customers noting it was not well-maintained.
Order Accuracy
Numerous reviews highlighted problems with order accuracy, including missing items and incorrect modifications.
Management Response
Some customers appreciated the efforts of the manager in addressing issues, but overall, there were complaints about management's responsiveness to problems.
- DDDonaldNov 13, 20251.0Ordered the Queso Guacamole Chicken Burrito once I cut into it there was NO queso at all, it also had a weird, unclean taste to it and it was super bland. Chipotle soooo much better. And yes, NO personal service here all kiosk. I won’t order from this location again. 0 stars for ZERO service.
- CACrystal AyalaNov 2, 20255.0My experience here at pollo loco is amazing, during night shift Krystal made sure to welcome me and my babies with a Big Smile in our faces, also great customer service with her!! Kudos to her❤️❤️✨️✨️ Thank you Krystal for your hard work ❤️
- AVAlejandro VegaOct 28, 20255.0One of the chicken lokes I been to
- ANAshley NorrisOct 24, 20251.0Do NOT eat here. I was in the drive thru about a week ago. While I was waiting for my order I saw an employee holding a bowl of food. She licked her fingers then wiped them on her pants. After that she went and grabbed cilantro with the same hand and no glove. I told the manager, Danny, and he said he didn’t see it. I told him I saw it and she needed to be sent home for health violation. He repeated “I didn’t see it” I contacted corporate regarding this and I got an email that basically said thanks for letting us know. Stay away from this place.
- MLM LOct 19, 20252.0This was just bad. My large order was wrong and I did a survey saying my oder was missing items/wrong...nothing. The workers don't even speak to customers when they walk in. When you have to speak to them, they speak to you like you're bothering them.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Ontario, CA?
El Pollo Loco is open Monday to Friday from 9:30 AM to 11:00 PM, Saturday from 9:30 AM to 10:30 PM, and Sunday from 9:30 AM to 10:30 PM.
Does El Pollo Loco in Ontario offer delivery services?
Yes, El Pollo Loco offers delivery services so you can enjoy their food at home.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
How can I order food from El Pollo Loco online?
You can order online via their website or through their app, El Pollo Loco, available on the Apple App Store.
What kind of cuisine does El Pollo Loco serve?
El Pollo Loco serves fresh, authentic Mexican food, with an emphasis on fire-grilled chicken and handmade guacamole and salsas.
Is there free Wi-Fi available at El Pollo Loco in Ontario?
Yes, El Pollo Loco offers free Wi-Fi to its customers.
Are there other Mexican or fast food restaurants near El Pollo Loco in Ontario?
Yes, nearby options include Chipotle Mexican Grill, Qdoba Mexican Eats, Taco Hut, Los Primos Mexican Food, McDonald's, Panda Express, and Jersey Mike's Subs.
Where can I find other dining options near El Pollo Loco?
Nearby dining options include Wabi Sabi Japanese for sushi and Japanese cuisine, Magic Hawaiian Barbeque for Hawaiian dishes, and Red Brick Pizza or Pizza Pirates for pizza lovers.
Are there any convenient banking or ATM services close to El Pollo Loco?
Yes, U.S. Bank, US Bank, U.S. Bank ATM, Wells Fargo ATM, and LibertyX Bitcoin ATM are all near El Pollo Loco, making banking and cash access easy for customers.
What other services can I access nearby when visiting El Pollo Loco?
Near El Pollo Loco, you can find services like the AT&T Store for mobile accessories, Western Union for money transfers, Office Depot for office supplies, and local beauty and spa establishments like Cielo Mio Spa and Lotus Day Spa & Salon.