Chipotle Mexican Grill

3.7
258 reviews
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About

Fast Food RestaurantMexican Restaurant
Chipotle The Mills is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
1 Mills Cir, Ontario, CA
91764, United States

Hours

Reviews

3.7
258 reviews
5 stars
121
4 stars
48
3 stars
25
2 stars
20
1 star
44

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with issues such as stale tortillas, overcooked meat, and small portions.

Service Issues

Many reviews highlighted poor customer service, including rude staff, long wait times, and problems with order accuracy.

Cleanliness Concerns

Several customers expressed concerns about hygiene practices, including improper handling of food and unsanitary conditions.

Atmosphere

The dining environment was noted to be noisy and crowded, which detracted from the overall experience for some customers.
  • DS
    D S
    Jan 2, 2026
    1.0
    Bad chipotle, they are always running out of food so the employes serve you as little food as possible. I work near by and I decided not to go here any more because of that.
  • AP
    American Entertainment Services dj & photo
    Dec 16, 2025
    4.0
    Is good Chipotle i eat this burrito for long time a go and now they have new Pollo ala pastor and I like it the only problem here is to much noise lot of people but I like it and free 2nd refills on soda so you don't have to pay for refills I l I ke this place and is clean but something bad we are ok n December and nothing about Christmas decorations is feel like regulars day is sad because the mall is killing the tradition of Christmas
  • RC
    Ray Chen
    Dec 15, 2025
    1.0
    System went down and have to wait extra 10 minutes for chicken.
  • HS
    Holly Stewart
    Dec 5, 2025
    1.0
    Came on Friday at 5pm. Normally a huge fan of chipotle. This one is not good. Everything down to the stale tortillas to weird tasting guacamole and salsa. I think everything is just out too long? They also didn’t seem to be understaff which I’m sure is part of the problem. Either way won’t waste my money here again.
  • RR
    rei
    Aug 25, 2025
    1.0
    I went at 5 pm on a Monday, and the lady was really nice and gave me a good portion of food. however the bowl was off putting, the rice was hard, the meat was overcooked, and the guac tasted weird.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at The Mills offer?

Chipotle offers customizable Mexican fast-casual entrees including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the operating hours for Chipotle Mexican Grill at The Mills?

The restaurant is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday from 10:00 AM to 9:00 PM, Saturday from 10:30 AM to 9:00 PM, and Sunday from 11:00 AM to 8:00 PM.