Chipotle The Mills is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers reported inconsistent food quality, with issues such as stale tortillas, overcooked meat, and small portions.
Service Issues
Many reviews highlighted poor customer service, including rude staff, long wait times, and problems with order accuracy.
Cleanliness Concerns
Several customers expressed concerns about hygiene practices, including improper handling of food and unsanitary conditions.
Atmosphere
The dining environment was noted to be noisy and crowded, which detracted from the overall experience for some customers.
DS
D S
Jan 2, 2026
1.0
Bad chipotle, they are always running out of food so the employes serve you as little food as possible. I work near by and I decided not to go here any more because of that.
AP
American Entertainment Services dj & photo
Dec 16, 2025
4.0
Is good Chipotle i eat this burrito for long time a go and now they have new Pollo ala pastor and I like it the only problem here is to much noise lot of people but I like it and free 2nd refills on soda so you don't have to pay for refills I l I ke this place and is clean but something bad we are ok n December and nothing about Christmas decorations is feel like regulars day is sad because the mall is killing the tradition of Christmas
RC
Ray Chen
Dec 15, 2025
1.0
System went down and have to wait extra 10 minutes for chicken.
HS
Holly Stewart
Dec 5, 2025
1.0
Came on Friday at 5pm. Normally a huge fan of chipotle. This one is not good. Everything down to the stale tortillas to weird tasting guacamole and salsa. I think everything is just out too long? They also didn’t seem to be understaff which I’m sure is part of the problem. Either way won’t waste my money here again.
RR
rei
Aug 25, 2025
1.0
I went at 5 pm on a Monday, and the lady was really nice and gave me a good portion of food. however the bowl was off putting, the rice was hard, the meat was overcooked, and the guac tasted weird.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at The Mills offer?
Chipotle offers customizable Mexican fast-casual entrees including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours for Chipotle Mexican Grill at The Mills?
The restaurant is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday from 10:00 AM to 9:00 PM, Saturday from 10:30 AM to 9:00 PM, and Sunday from 11:00 AM to 8:00 PM.
Does Chipotle at The Mills provide delivery services?
Yes, they offer delivery service for their menu items.
Where is Chipotle Mexican Grill located within Ontario?
It is located at 1 Mills Cir, Suite FC4 in the Ontario Mills Mall area, near AMC 30 and Edwards Theater 22 & Imax.
Can I order online from Chipotle Mexican Grill at The Mills?
Yes, you can order online via their website or the Chipotle app.
Is Chipotle Mexican Grill at The Mills welcoming to LGBTQ customers?
Yes, this Chipotle location openly welcomes LGBTQ customers.
What are some nearby places to visit when planning a trip to Chipotle Mexican Grill at The Mills?
Nearby places include Ontario Mills shopping center, AMC 30 movie theater, Edwards Theater 22 & Imax, and stores like Abercrombie Kids and Coach.
Where can I shop for clothing near Chipotle at The Mills?
You can visit Abercrombie Kids, Karl Lagerfeld Paris, bebe, Lucky Brand, H&M, and adidas Outlet Store Ontario nearby for clothing options.
Are there other food options close to Chipotle at The Mills?
Yes, nearby food options include Wetzel's Pretzels, Jamba juice bar, and Auntie Anne's pretzels within the shopping area.
How can I contact Chipotle Mexican Grill at The Mills for inquiries or feedback?
You can reach them by phone at +1 909-694-2357 or email at ca.1783.TheMills@chipotle.com.