Chipotle The Mills is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers reported inconsistent food quality, with issues such as overcooked meat, hard rice, and small portions.
Customer Service
Many reviews highlighted poor customer service, including rude staff and lack of responsiveness to customer concerns.
Cleanliness
Several customers expressed concerns about hygiene practices, including improper glove use and unsanitary conditions.
Service Speed
While some customers appreciated quick service, others experienced long wait times and issues with orders not being ready on time.
Value for Money
Customers felt that the portion sizes were not worth the price, with complaints about being charged for extras without receiving them.
RR
rei
Aug 25, 2025
1.0
I went at 5 pm on a Monday, and the lady was really nice and gave me a good portion of food. however the bowl was off putting, the rice was hard, the meat was overcooked, and the guac tasted weird.
AP
Abe P
Jan 7, 2024
5.0
Came on lunchtime to pick up order. Fast Great Service. Asada Bowl was very good. Spicy salsa is very good!
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at The Mills offer?
Chipotle offers customizable Mexican fast-casual entrees including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours for Chipotle Mexican Grill at The Mills?
The restaurant is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday from 10:00 AM to 9:00 PM, Saturday from 10:30 AM to 9:00 PM, and Sunday from 11:00 AM to 8:00 PM.
Does Chipotle at The Mills provide delivery services?
Yes, they offer delivery service for their menu items.
Where is Chipotle Mexican Grill located within Ontario?
It is located at 1 Mills Cir, Suite FC4 in the Ontario Mills Mall area, near AMC 30 and Edwards Theater 22 & Imax.
Can I order online from Chipotle Mexican Grill at The Mills?
Yes, you can order online via their website or the Chipotle app.
Is Chipotle Mexican Grill at The Mills welcoming to LGBTQ customers?
Yes, this Chipotle location openly welcomes LGBTQ customers.
What are some nearby places to visit when planning a trip to Chipotle Mexican Grill at The Mills?
Nearby places include Ontario Mills shopping center, AMC 30 movie theater, Edwards Theater 22 & Imax, and stores like Abercrombie Kids and Coach.
Where can I shop for clothing near Chipotle at The Mills?
You can visit Abercrombie Kids, Karl Lagerfeld Paris, bebe, Lucky Brand, H&M, and adidas Outlet Store Ontario nearby for clothing options.
Are there other food options close to Chipotle at The Mills?
Yes, nearby food options include Wetzel's Pretzels, Jamba juice bar, and Auntie Anne's pretzels within the shopping area.
How can I contact Chipotle Mexican Grill at The Mills for inquiries or feedback?
You can reach them by phone at +1 909-694-2357 or email at ca.1783.TheMills@chipotle.com.