AS
Adarsh Sathyan
3 days ago
Just because y’all want to keep the times at the drive-thru good, doesn’t mean you can mess up my order entirely. Ordered(July 7,2026 around 7:00pm) a Spicy McCrispy, the new creamy parmesan burger and a medium strawberry banana smoothie(App redeem reward). Asked the person who took my order to repeat it to make sure it was right, didn’t and was told very firmly, “first window”. Repeated my order at the first window and apparently one item was missed. Did the person then repeat the order? No, and shut the window on me. At the second window, I got a small smoothie instead of a medium but the lady was proper and replaced it with the right size. But I made a mistake by not checking my entire order because the person who took my order sold me a regular mccrispy, a quarter-pounder, and a small smoothie. Please for the love of god, appoint people who know how to do the job properly, which by the reviews doesn’t seem to be the case. Never buying from this location. But hey, at-least the food was good.
I had the absolute best experience ordering from here tonight, all thanks to Komal! I’ve been having the worst time trying to get my favorite breakfast items to show up on the delivery apps, so I called the store to see if they could help. Komal went completely above and beyond to make sure I was taken care of. She was incredibly patient, kind, and definition of excellent customer service. Employees like her are so rare these days. Thank you, Komal, for being so helpful and turning my night around!
VS
Vishal Solanki
Jun 26, 2026
This location is always busy. It's newly renovated, but every time I order breakfast at this location, the food is barely warm. Just this morning I went by to get breakfast burritos like I do a few times a month and I even said to the gentleman taking the order, please make sure the burritos are hot as majority of time when I get them, they're cold and he said no problem. When I picked up my order and drove off they were cold in the middle, when I mean cold they were cold! I'm on the Highway now and I'm not going back. I don't understand why it's so hard to make sure that your breakfast is hot! This is what we're paying for! Please do better.
JL
Jillian LaCosta
Jun 22, 2026
Absolutely terrible experience at this McDonald’s at around 4:08 AM on a Sunday morning.
I pulled up to the drive-thru and was told they weren’t taking orders. That’s fine — I understand there are system resets and breakfast changeovers. The problem was that when I asked what time orders would start again, I got multiple different answers (4:10, 4:15, then “15 minutes”) and every response took an unusually long time. A simple explanation like, “We’re switching over to breakfast right now and can’t take orders until 4:15” would have answered my question immediately.
I work in customer service myself, so I understand what it’s like to be tired, overwhelmed, annoyed, or stuck on a bad shift. We’ve all had those days. But that’s not an excuse to provide little to no explanation and make customers repeatedly ask basic questions to get information. It genuinely felt like I was being given the bare minimum responses in the hope that I would just leave rather than be told what was actually going on.
I came back at the time I was told and found 5+ cars lined up in the drive-thru. Despite there being two lanes, only one seemed to be moving for several minutes. Eventually both lanes appeared to be handled by a single employee, creating a huge backup. The first car that got through was immediately told to pull ahead and wait for their food.
Then when I finally got to order, I asked for a burger and was told they didn’t have it. I asked for fries and was told they didn’t have those either. Only after I asked, “What DO you have?” was I informed that they were only serving breakfast. Why wasn’t that communicated when I first tried ordering? Or better yet, when I first pulled up and was told to come back later?
The issue wasn’t the breakfast menu. The issue was the lack of communication. Every question took forever to get an answer, the information kept changing, and simple explanations that would have saved everyone time were never provided.
What makes this even more frustrating is that this happened at 4 AM on a Saturday night/Sunday morning — one of the busiest times for late-night fast food when people are heading home and just want something quick to eat. McDonald’s is often one of the only places open at that hour. If you’re going to have a 24-hour drive-thru, customers shouldn’t have to spend 15 minutes trying to figure out whether they can order, what menu is available, or why they’re being turned away.
This location needs better communication, better staffing overnight, and employees who understand that taking 10 seconds to clearly explain a situation is a lot easier than making customers repeatedly ask questions to get basic information.
Very disappointing experience at this McDonald’s location.
I went to pick up my order and provided the order number to the front counter staff. Instead of checking properly, the employee immediately told me that there was no such order. She then insisted that my order belonged to a different location. Even after I showed her the address and order details on my phone, she continued to argue rather than verify the information.
What was most frustrating is that my order was actually there the entire time. First I was told the order didn’t exist, then that it was for another location, and finally that it wasn’t ready yet. The explanations kept changing, which showed a lack of professionalism and poor communication skills.
Mistakes can happen, but staff should be willing to check carefully and assist customers instead of making assumptions and arguing. This experience caused unnecessary confusion and wasted my time. I hope management provides better training for customer service and order handling.