This profile is uncertified and using publicly sourced data
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Business Details
About
Coffee ShopCafe
Located in Uptown Waterloo, Pilot Coffee Roasters is a specialty cafe with a commitment to quality, innovation and exceptional service. Our offerings include espresso drinks prepared by expert baristas, seasonal single origins coffees and our signature blends from our Toronto roastery, cold brew and kombucha on tap, baked goods made in-house, healthy grab & go food options, and a small selection of craft beers and wines.
Location
Hours
Monday7:00 AM - 5:00 PM
Tuesday7:00 AM - 5:00 PM
Wednesday7:00 AM - 5:00 PM
Thursday7:00 AM - 5:00 PM
Friday7:00 AM - 5:00 PM
Saturday7:00 AM - 5:00 PM
Sunday7:00 AM - 5:00 PM
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.