DM
Dustin McNeill
Sep 7, 2026
I was at the restaurant on Monday Labour Day the seventh around 745 was my order pick up request time . I am extremely disappointed with my experience. I originally placed an order for pizza to be delivered at a specific time because I had a lot of running around to do, including dropping off my rental car. A couple of minutes after placing the order, I received a phone call saying that because of the holiday they were short on drivers and would have to use DoorDash or Uber Eats. I explained that I was paying cash and was told that wasn’t an option and that I would have to pay by card. I don’t have money available on a card, so I had no choice but to change my plans and go pick up the order myself.
I went home, got my vehicle, and drove back to pick up my pizza, which was supposed to be ready at the time I requested. When I got there, the boxes felt cold. I was sitting just down the street when I called to ask about it. I was told the pizza had been made fresh and should be hot. I explained that I had actually touched the boxes and could tell they were cold, and when I opened them and took a bite, the pizza was indeed cold.
What really disappointed me was the response from customer service. Instead of acknowledging the problem, apologizing, or offering to remake the food or provide a refund, I was argued with and basically told that the pizza was fresh and that they only make fresh pizza. That doesn’t change the fact that my food was cold when I received it.
Things happen, especially on a holiday, and I understand that restaurants can be short-staffed. What I don’t understand is the lack of customer service when something goes wrong. I went out of my way to accommodate the situation, changed my plans, drove back to pick up my order, and still ended up with cold food. At the very least, I expected someone to try to make the situation right.
Unfortunately, I won’t be returning. There are plenty of other places willing to take my money and provide both better food and better customer service. Not to mention, my order was the $75 order and all three pieces of my order were cold not warm to the touch at all