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Chipotle Mexican Grill

3.2
(80 reviews)

Business Details

655 Erb St W, Waterloo, ON
N2J 3Z4, Canada
(226) 499-2604

About

Mexican RestaurantChipotle Mexican Grill
Chipotle Waterloo Commons is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
655 Erb St W, Waterloo, ON
N2J 3Z4, Canada

Hours

Monday10:45 AM - 10:00 PM
Tuesday10:45 AM - 10:00 PM
Wednesday10:45 AM - 10:00 PM
Thursday10:45 AM - 10:00 PM
Friday10:45 AM - 10:00 PM
Saturday10:45 AM - 10:00 PM
Sunday10:45 AM - 10:00 PM

Reviews

3.2
80 reviews
5 stars
34
4 stars
5
3 stars
6
2 stars
9
1 star
26
  • NV
    Nidhi Vaidya
    2 days ago
    1.0
    I would give it 0 stars, had the worst experience. The service was worst. We specifically asked them to put the tortilla covered, so that it won’t touch meat because of my husband’s allergies and yet they didn’t listen. We asked them to cover it up 3 times. The workers there are very very rude. I would not recommend it to anyone.
  • AH
    Alek Hrazburg
    4 days ago
    2.0
    I visited this Chipotle and had a bad experience. I watched the staff member give the person before me a much larger portion with two types of salsa because they were clearly friends with the client, and then they proceeded to make me a much smaller bowl: the smallest I have ever received at a Chipotle. The restaurant was also very messy and needed attention: garbages full, tables not wiped, etc. Despite this, the food was good and I enjoyed my meal in the end.
  • JJ
    Jojo
    May 13, 2026
    2.0
    I love chipotle. It’s one of my favorite fast food restaurants. I came in after a gym session to get a bowl and I gotta say they really need to do better with the portions of food. They gave me such lil meat it’s like I was being served in a prison. Mind you I’m paying for it. and the rest were just rice and veggies. The whole area look messy and unorganized. The staff were nice but let’s work on keeping the area organized and clean.
  • UN
    Unknown Name
    May 13, 2026
    1.0
    This is the famous Chipotle I've been hearing about for years? They don't even grill the burritos. I bit into mine and it was cold inside. Gross! There was zero Cilantro on offer. How can you call yourself Mexican with no Cilantro? My American friends assure me that they used to be a lot better.
  • MB
    Manjot B
    May 11, 2026
    1.0
    Went in the afternoon, and had a bad experience. Normally this location is better than the others but now I’m not too sure. Portion sizes were so small, and they could not properly roll my burrito. Also, costumer service was nonexistent. It’s obvious they are trying to train new people, personally I think they’ll be better off hiring again.

Brand Certified Facts from Chipotle Mexican Grill

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