There was a small issue with my order, but the staff handled it professionally, making sure everything was resolved to my satisfaction. Their excellent customer service really stood out. On top of that, the food was fresh, delicious, and of outstanding quality. I highly recommend this place to anyone in the area—you won't be disappointed!
AP
Ankit Patel
Jul 11, 2026
I visited this location recently and left very disappointed.
To start with, the sandwiches here are about $3–5 more expensive than other locations. That’s fine, I still placed an order for 7 sandwiches. Then I found out they were out of Ghost Pepper bread. Again, not ideal, but I still went ahead with my order. When I received the food, I noticed the bread was much thinner than what I’ve received at other locations. I let that go as well. The final issue was with my child’s sandwich. Half of the sandwich had no olives at all, even though I ordered olives for the entire sandwich. When I politely asked about it, the employee, Jas, immediately responded that I “may have ordered it without olives” without even checking the receipt. There was no apology, no effort to verify the order first, and no attempt to make things right. After I returned to my table, she eventually checked the receipt and would have seen that the order clearly included olives on the whole sandwich. Yet she never came back to acknowledge the mistake or apologize. I later went back to ask for my receipt, and still there was no apology or any attempt to address the situation. We remained in the restaurant for about 45 minutes afterward, and not once did anyone come over to apologize or ask if the issue had been resolved. Mistakes happen, I completely understand that. What is disappointing is the complete lack of customer service, accountability, and basic courtesy. For a downtown location, I expected much better. I also noticed a sign encouraging customers to leave a review in exchange for a free cookie. It makes me wonder how much that incentive influences the ratings, because based on my experience, the service certainly didn’t reflect the positive reviews I saw.
MB
Mehroze Banwait
Jul 4, 2026
I had a very disappointing experience at this Subway location. I ordered chicken nashville and they made a pepperoni sub through the kiosk and immediately asked the staff if they could change it to chicken. Instead of helping, they refused to make the change and were dismissive and unprofessional.
I explained that I cannot eat pork due to my religious beliefs, but there was no effort to accommodate such a simple request or show any understanding. The interaction felt disrespectful, and the customer service was unacceptable.
NA
Nishant Ajmani
Jun 25, 2026
I want to sincerely thank the three amazing girls Jass , nameet n prabh at Subway central Toronto near union station who served me over the past 6 days. Every single day, they greeted me with warm smiles, positive energy, and exceptional customer service.
What impressed me most was thier willingness to go the extra mile—always being friendly, patient, and generous with your help. They made every visit enjoyable and welcoming, and your professionalism truly stands out.
Great service is hard to find, but the three of you consistently delivered the best service I have ever experienced at Subway. Thank you for your kindness, dedication, and for making customers feel valued. They are a credit to your team, and I hope they receive the recognition you deserve.
Keep smiling and shinning all 3 sisters - u guys made my week much better!
I had the pleasure of being served by Marzana at Subway, and I would like to commend her for the excellent customer service she provided. From the moment I walked in, she greeted me with a warm smile and a positive attitude, making me feel welcome and valued as a customer.
Marzana was patient, attentive, and very professional throughout the entire ordering process. She listened carefully to my requests, prepared my order exactly as requested, and ensured that everything was fresh and well presented. Her attention to detail and commitment to customer satisfaction were clearly evident.
What stood out the most was her friendly and courteous manner. Even during a busy period, she remained calm, efficient, and respectful to every customer. Her dedication and strong work ethic reflect positively on the entire Subway team.
Employees like Marzana make a significant difference in the customer experience. She is an excellent example of outstanding customer service, and I truly appreciate the effort she puts into her work. Thank you, Marzana, for providing such a pleasant and enjoyable experience. Keep up the great work!