I came back here hours later during morning service, still hungry and still dealing with the fact that I’m disabled, so convenience and basic respect actually mean something to me. I went up to the counter to pay, and at first, nobody was even there. When someone finally came over, I was already standing right at the cash.
Instead of acknowledging me or even saying, “I’ll be right with you,” the girl just looked at me, mumbled the total, and then turned to this white man and said, “Oh, he’s here. I’m gonna take him. He was waiting,” even though I didn’t see him waiting at all. She had two minutes to say something, anything, before she chose to ignore me and serve him.
That completely turned me off — absolutely turned me off. I walked straight out without my order, and I didn’t even pay for it. Again, I’m an Uber driver, and if this is the kind of behavior your staff is allowed to display, you need to be OK with people walking out and leaving because not everybody is going to tolerate that kind of disrespect.